When a Banner Sheet Is Jammed

The solution varies according to where the jam occurs. See the reference that meets all conditions.

Condition

Reference

  • A, B, or C is lit.

  • Something other than A, B, or C is not lit.

Removing Jammed Banner Sheets from the Machine

  • A, B, or C is lit.

  • R1 or R2 is lit.

  • When the Internal Finisher SR3370 is attached
    Removing Jammed Banner Sheets from the Internal Finisher SR3370

  • A, B, or C is lit.

  • D1 is lit.

  • A, B, or C is lit.

  • D2 is lit.

  • A, B, or C is lit.

  • N1, N4, or N5 is lit.

Removing Jammed Banner Sheets from the Internal Multi-Fold Unit

  • A, B, or C is lit.

  • D2, N1, N4, or N5 is lit.

  • D2, R3, or R4 is lit.

Removing Jammed Banner Sheets from the Finisher
Removing Jammed Banner Sheets from the Machine

Banner sheets are loaded into the banner paper guide tray that is attached to the bypass tray.

  1. Slide the paper guides outward.

    Machine illustration

  2. Push the lever on the right side of the machine up to open the right cover.
    Open the right cover slowly while supporting it with your hand.

    Machine illustration

  3. Open guide plate B.

    Machine illustration

  4. Pull the paper downward to remove it from the underside of the fusing unit.

    Machine illustration

  5. Close guide plate B.

  6. Pull the paper that is fed between the machine and the duplex unit upward to remove it.

    Machine illustration

  7. Close the right cover.

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Removing Jammed Banner Sheets from the Internal Finisher SR3310

  1. Remove the paper that was output from the outlet.
    Finisher illustration
    When paper is jammed between the machine and the finisher, follow the procedure when paper is jammed in the machine instead of this procedure.
    Removing Jammed Banner Sheets from the Machine

  2. Slide the finisher to the left.
    Finisher illustration

  3. Remove the misfed paper from the exit.
    Finisher illustration

  4. Slide the finisher to the right to return it to its original position.

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Removing Jammed Banner Sheets from the Internal Finisher SR3360

When the paper is jammed between the machine and the Finisher, remove the jammed paper from the machine before performing this procedure.
Removing Jammed Banner Sheets from the Machine

  1. Use the finisher grip to slide finisher to the left.
    Finisher illustration

  2. Remove the misfed paper from the exit.
    Finisher illustration

  3. Slide the finisher to right to back in the original position.

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Removing Jammed Banner Sheets from the External Tray
When the D1 is lit (external tray)

  1. Remove the paper from the outlet.
    Finisher illustration
    When paper is jammed between the machine and the finisher, follow the procedure when paper is jammed in the machine instead of this procedure.
    Removing Jammed Banner Sheets from the Machine

  2. Remove the misfed paper.
    Finisher illustration

When the D2 is lit (external tray)

  1. Remove the paper from the outlet.
    Finisher illustration
    When paper is jammed between the machine and the finisher, follow the procedure when paper is jammed in the machine instead of this procedure.
    Removing Jammed Banner Sheets from the Machine

  2. Open the external tray cover (left).
    Finisher illustration

  3. Remove the misfed paper.
    Finisher illustration

  4. Close the cover.

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Removing Jammed Banner Sheets from the Internal Multi-Fold Unit

  1. Remove the paper that was output.

    Unit illustration

    When paper is jammed between the machine and the finisher, follow the procedure when paper is jammed in the machine instead of this procedure.
    Removing Jammed Banner Sheets from the Machine

  2. Open the internal multi-fold unit front cover.

    Unit illustration

  3. Hold N4 and open the unit.

    Unit illustration

  4. Open the N5 guide board.

    Unit illustration

  5. Remove the misfed paper.

    Unit illustration

  6. Close the N5 guide board.

    Unit illustration

  7. Hold N4 and close the unit.

    Unit illustration

  8. Close the front cover.

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Removing Jammed Banner Sheets from the Bridge Unit
When the D1 is lit (bridge unit)

  1. Remove the paper that was output.

    Unit illustration

    When paper is jammed between the machine and the finisher, follow the procedure when paper is jammed in the machine instead of this procedure.
    Removing Jammed Banner Sheets from the Machine

  2. Remove the misfed paper.

    Unit illustration

When the D2 is lit (bridge unit)

  1. Open the bridge unit cover (left).

    Unit illustration

  2. Remove the misfed paper.

    Unit illustration

  3. Close the cover.

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Removing Jammed Banner Sheets from the Finisher

When the paper is jammed between the machine and the Finisher, remove the jammed paper from the machine before doing this procedure.
Removing Jammed Banner Sheets from the Machine

Note

  • For IM C2010/C2010A/C2510/C2510A, when the resolution is 1200 dpi, paper with a thickness of [Thick Paper 1] or more is delivered to internal tray 1. You cannot output the paper to the Finisher SR3320 or Booklet Finisher SR3330.

  • For IM C2010/C2010A/C2510/C2510A, when the internal multi-fold unit is mounted, you cannot use banner sheets that are wider than 297 mm (11.7 inches).

Note

  • For IM C2010/C2010A/C2510/C2510A, when the resolution is 1200 dpi, paper with a thickness of [Thick Paper 1] or more is delivered to internal tray 1. You cannot output the paper to the Finisher SR3320 or Booklet Finisher SR3330.

  • For IM C2010/C2010A/C2510/C2510A/C7010, when the internal multi-fold unit is mounted, you cannot use banner sheets that are wider than 297 mm (11.7 inches).

  1. Pull the handle of the finisher to open the front cover.

    Finisher illustration

  2. Open the bridge unit or internal multi-fold unit.

    • When the bridge unit is attached

      1. Open the bridge unit cover (left).

        Finisher illustration

    • When the internal multi-fold unit is attached

      1. Open the internal multi-fold unit front cover.

        Finisher illustration

      2. Hold N4 and open the unit.

        Finisher illustration

      3. Open the N5 guide board.

        Finisher illustration

  3. Remove the paper.

    • When the Finisher SR3340 or Booklet Finisher SR3350 is attached

      1. Open the R1 guide board.
        Finisher illustration

      2. Rotate the finisher N2 counterclockwise.
        Finisher illustration

      3. When paper is jammed just in the Finisher SR3340 or Booklet Finisher SR3350, pull up R4.
        Finisher illustration

      4. Pull out the paper.
        Finisher illustration

      5. Close the finisher R1 guide board.
        Finisher illustration

    • When the Finisher SR3320 or Booklet Finisher SR3330 is attached.

      1. Rotate the knob counterclockwise.
        When paper is jammed some place other than the Finisher SR3320 or Booklet Finisher SR3330 too, rotate the finisher R2 counterclockwise.

        Finisher illustration

        When paper is jammed in just the Finisher SR3320 or Booklet Finisher SR3330, rotate the finisher R3 counterclockwise, and then pull up the R4.

        Finisher illustration

      2. Pull out the paper.
        When the bridge unit is attached

        Finisher illustration

        When the internal multi-fold unit is attached

        Finisher illustration

  4. Close the bridge unit or internal multi-fold unit.

    • When the bridge unit is attached

      1. Close the bridge unit cover.

    • When the internal multi-fold unit is attached

      1. Close the N5 guide board of the internal multi-fold unit.

        Finisher illustration

      2. Hold N4 and close the internal multi-fold unit.

        Finisher illustration

      3. Close the internal multi-fold unit front door.

  5. Push the finisher front cover to close the finisher.

  6. When the following conditions apply, remove the jammed paper from the bridge unit.

    • The Finisher SR3340 or Booklet Finisher SR3350 is attached to the machine and paper is jammed in the bridge unit.

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