When bidirectional communication is disabled, the option settings are not reflected to the printer driver even if the machine and the computer are connected. Confirm the conditions for connection and bidirectional communication below, and check that bidirectional communication is enabled in the printer driver.
If bidirectional communication is disabled, configure the options manually.
Display the "Devices and Printers" screen.
Windows 11
On the [Start] menu, click [All apps] 
[Windows Tools] [Control Panel].
Click [View devices and printers].
Windows 10 (version 1703 or later), Windows Server 2019/2022
On the [Start] menu, click [Windows System] 
[Control Panel].
Click [View devices and printers].
Windows 10 (before version 1703), Windows Server 2016
Right-click [Start], and then click [Control Panel].
Click [View devices and printers].
Windows 8.1, Windows Server 2012/2012 R2
On the Charm Bar, click [Settings] [Control Panel].
Click [View devices and printers].
Right-click the machine, and then click [Printer properties].
Confirm the setting of bidirectional communication on the [Ports] tab.
When using the machine connected to the network
Check that the [Standard TCP/IP Port] or [Standard TCP/IP] check box is selected.
Check that the WSD port is selected.
Check that the [Enable printer pooling] check box is cleared.
When using the machine connected via USB connection
On the [Accessories] tab, confirm that the options are detected correctly.
If the [Automatically Update Printer Information] check box on the [Accessories] tab is not selected, click [Update Now]. If this updates the option settings, bidirectional communication is enabled.
The PCL 6 and PostScript 3 printer drivers support bidirectional communication and automatic printer status updates.
To obtain printer information automatically using the bidirectional communication function of the PCL 6 or PostScript 3 printer driver, you must select the [Automatically Update Printer Information] check box on the [Accessories] tab in the printer driver's properties window.
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Display the "Devices and Printers" screen.
For details about the procedure to display the screen, see Checking Whether Bidirectional Communication Is Enabled or Disabled.
Right-click the machine, and then click [Printer properties].
On the [Accessories] tab, select the options installed on the machine from [Options].
Click [Change Input Tray Settings...], configure the input tray settings, and then click [OK].
Click [Apply] [OK] to close Properties.
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