When Other Messages Appear

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Message	Cause	Solution and reference
"Administrator Authentication for User Management must be set to on before this selection can be made."	The User Management privilege is disabled in the administrator authentication management.	When specifying Basic, Windows, or LDAP authentication, configure the User Management privilege in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Administrator Authentication Management]. Registering Standard-Privileges Administrators Or, configure a custom-privileges administrator who has privileges that are equivalent to User Management. Registering Custom-Privileges Administrators
"The destination list/machine settings have been updated. If the destinations or function settings were selected, they may have been cleared, please re-select them."	A destination is being registered and devices are being configured using Web Image Monitor.	Wait until the message disappears and do not turn off the power of the machine. You may not be able to perform operations for a while depending on the number of destinations being registered.
"Error: Connection to Server"	The machine or the computer is not connected to the network correctly.	Check that the machine or the computer is connected to the network correctly. For details about your network environment, consult the administrator.
"Error: Proxy Authentication"	A proxy authentication error occurred.	Check whether the Network/Interface ([DNS Configuration], [Control Panel: Proxy Settings]) are correctly configured.
"Failed to read the PDF file."	The user attempted to display a PDF file that is not supported by the Web browser of the machine.	The Web browser of the machine supports the PDF versions and encryption levels shown below. Other PDF files cannot be displayed. PDF version: 1.3-1.7 PDF encryption level: 128-bit AES, 256-bit AES
"Firmware update will start. Press [OK]. It will start automatically after 30 seconds"	A firmware update is available, and the machine is about to perform an update.	It is recommended to apply the update, but you can stop the updating process by pressing [Stop] within 30 seconds after the message is displayed. Do not turn off the power of the machine while the updating process is in progress.
"Internal cooling fan is active."	The fan installed in the vent for cooling the interior of the machine became active after a large number of pages has been printed.	You may hear a rotating noise while the fan is active, but you can continue using the machine as usual.
"Notice: Call Service Failed"	Service call has failed.	Try again later.
"Notice: Supply Order Failed"	Ordering supplies has failed.	Try again later.
"Output Tray is full. Remove paper."	The output tray is full.	Remove the paper from the output tray. When the finisher shift tray or internal multi-fold unit is specified as the output destination, press [Stop] to pause printing and then remove the output paper to prevent paper from falling off the tray.
"Printing Stop Due to Low Voltage" "Printing has stopped due to low voltage at the power supply from the wall outlet. Turn the main power switch off then on. Refer to the manual for details."	Power supply voltage is low.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power Avoid taking the following actions. Using any power supply voltage or frequencies other than those that match the specifications shown Using multi-socket adaptors or extension cords Installation Requirements After Moving the Machine
"Problems with the wireless board." "Please call service."	The wireless LAN board can be accessed, but an error has been detected.	Turn off the power of the machine, check that the wireless LAN board is correctly installed in the machine, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
"Stopped Due to High Voltage" "Operation has stopped due to high voltage at the power supply from the wall outlet. Turn the main power switch off then on. If this screen appears again, turn the main power off, disconnect the power cord, and then call for service."	Power supply voltage is high.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, turn off the power of the machine, and then disconnect the power cord plug from the wall outlet before you contact your service representative. Installation Requirements After Moving the Machine
"Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared."	A destination is being registered using Web Image Monitor.	Wait until the message disappears and do not turn off the power of the machine. You may not be able to perform operations for a while depending on the number of destinations being registered.
"Updating the destination list has failed. Try again?"	A network error occurred.	Check the connection between the machine and the computer.
"Updating the destination list has failed. Try again?"	Anti-virus software or a firewall function is running on the computer.	Add the destination list program to the exception list in the anti-virus software on the computer, or register the machine IP address to the exception list in the firewall function. You can check the IP address in [Check Status] "Network".
"You do not have the privileges to use this function."	The logged-in user does not have the privileges to use the specified function.	Consult the user administrator (or custom-privileges administrator who has equivalent privilege). The user administrator can change the access permissions in the address book. Taking Measures to Prevent Information Leaks
"You do not have the privileges to use this function."	Changing the setting is not allowed under the administrative privileges granted to the logged-in user.	Check the administrative privilege required for changing the specified setting. Registering Standard-Privileges Administrators

Messages that Appear When Machine Login Fails

Check the error code displayed with the "Authentication has failed." message, and taken the necessary action.

Note

The letter at the beginning of the error code indicates the type of authentication specified on the machine.
- B: Basic authentication
- W: Windows authentication
- L: LDAP authentication

Message	Cause	Solution and reference
"Authentication has failed." B/W/L0103-000	An operation in the TWAIN supporting application was performed from the computer while a user was logged in to the machine or performing the login procedure.	Check whether another user is logged in to the machine, and then perform the operation.
"Authentication has failed." B/W/L0104-000	An incorrect password was entered.	Enter the correct password.
"Authentication has failed." B/W/L0104-000	The Driver Encryption Key is not registered correctly in the TWAIN driver.	Consult the network administrator (or custom-privileges administrator who has equivalent privilege) whether the Driver Encryption Key is required, and configure the driver accordingly. Specifying Login Information in the Printer Driver Specifying Login Information in the LAN-Fax Driver The network administrator can check the setting of "Driver Encryption Key: Encryption Strength" in [Settings] [System Settings] [Settings for Administrator] [Security] [Extended Security Settings].
"Authentication has failed." B/W/L0206-002	An incorrect login user name or password was entered.	Enter the correct login user name and password.
"Authentication has failed." B/W/L0206-002	A user has attempted to log in to the functions that can be accessed only by the administrator such as [Settings] when [Application Authentication Management] is specified.	The user needs to log in from the application login screen.
"Authentication has failed." B/W/L0206-003	":" or another character that cannot be used in a login user name was entered.	Enter the correct login user name. Change the user name if it contains a space, ":" or other unusable characters.
"Authentication has failed." B/W/L0207-001	Web Image Monitor or another method was used to edit or create a backup of the address book.	Wait a while.
"Authentication has failed." B/W/L0208-000 B/W/L0208-002	The account is locked because the number of failed login attempts has exceeded the limit.	Request the user administrator (or custom-privileges administrator who has equivalent privilege) to unlock the account.
"Authentication has failed." L0307-001	Web Image Monitor or another method was used to edit or create a backup of the address book.	Try again later.
"Authentication has failed." W0400-102	Kerberos authentication has failed because the server was not responsive.	Check whether the server is operating normally.
"Authentication has failed." W0400-200	Available resources are insufficient due to too many authentication requests.	Try again later.
"Authentication has failed." W0400-202	sAMAccountName was used as the login user name when a user in the child domain logged in under a parent-child domain environment, and ldap_bind failed.	Use UserPrincipalName as the login user name.
"Authentication has failed." W0400-202	The SSL settings specified on the authentication server and the device do not match.	Check whether the SSL settings specified on the authentication server and the device match.
"Authentication has failed." L0400-210	The login name attribute is not specified, or an attribute on which the information cannot be obtained is specified.	Check whether [Login Name Attribute] is specified correctly. Verifying Users to Operate the Machine (User Authentication)
"Authentication has failed." W/L0406-003	":" or other characters that cannot be used in a login user name was entered.	Enter the correct login user name. Change the user name if it contains a space, ":" or other unusable characters.
"Authentication has failed." W0406-101	Too many requests for authentication occurred at one time.	Try again later. If the problem persists, check whether the machine is under an authentication attack. The attack status can be checked by the screen message, in the system log, or in the e-mail notification sent to the administrator.
"Authentication has failed." W0406-107	A user group cannot be obtained.	Check whether the group name registered on the machine is correct and whether the DC settings are configured correctly.^*1
	Kerberos Authentication has failed.	Check whether the realm name registered on the clock at the KDC (key distribution center) and the clock of the device are synchronized.^*3
	No connection is established to the authentication server.	Enter the server IP address or host name in [Settings] [System Settings] [Network/Interface] [Ping Command] to check whether a connection can be established to the server.
	The domain name is incorrect or cannot be resolved.	Check whether the domain name registered on the machine is correct and whether the name can be resolved.^*2
	The login user name or password is incorrect.	Check the login user name and/or password of the user registered on the server.
"Authentication has failed." L0406-200	Too many requests for authentication occurred at one time.	Try again later. If the problem persists, check whether the machine is under an authentication attack. The attack status can be checked by the screen message, in the system log, or in the e-mail notification sent to the administrator.
"Authentication has failed." L0406-201	[Off] is specified in the authentication settings of the LDAP server.	Select the server in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete LDAP Server], and then press [Register/Change] and set [Authentication] to a setting other than [Off].
"Authentication has failed." L0406-202 L0406-203	The LDAP authentication settings or LDAP server settings are incorrect.	Check whether the LDAP authentication settings or LDAP server settings are correctly configured.^*4 Check whether the SSL settings are supported on the LDAP server.
	The login user name or password is incorrect.	Enter the correct login user name and password. Change the login user name if it exceeds 128 bytes in length or contains a space, ":" or other unusable character.
	The simplified authentication mode is incorrectly used.	Check whether the server name, login user name, password, and information entered into the search filter are correct. Note that authentication cannot be performed if obtaining DN of the login user name under the representative account fails in the simple authentication mode.
"Authentication has failed." L0406-204	Kerberos Authentication has failed.	Check whether the realm name registered on the clock at the KDC (key distribution center) and the clock of the device are synchronized.^*3
"Authentication has failed." W/L0409-000	There was no response returned from the authentication server, and an authentication timeout error occurred.	Check the status of the network and the server to use for authentication.
"Authentication has failed." W/L0511-000 W0517-000	The user registered on the machine has the same name as another user distinguished by the unique attribute of the authentication server.	Delete the older user that is redundant, or change the login name. If the message is displayed after switching the authentication server, delete the user on the old server.
"Authentication has failed." W/L0606-004	A user name that cannot be specified in the login user name was specified.	Do not use "other", "admin", "supervisor", or "HIDE*" in user account names.
"Authentication has failed." W/L0607-001	Web Image Monitor or another method was used to edit or create a backup of the address book.	Wait a while.
"Authentication has failed." W/L0612-005	The number of users registered in the address book has reached the upper limit, and auto-registration failed.	Ask the user administrator (or custom-privileges administrator who has equivalent privilege) to delete users that are no longer needed from the address book.
"Authentication has failed." W/L0707-001	Web Image Monitor or another method was used to edit or create a backup of the address book.	Wait a while.
"Authentication has failed." B/W/L0913-023	Auto-registration of a user on the server machine has failed when authentication was performed on the client machine using Central Management.	Check the network communication between the client and server machines. Registration cannot be performed while the address book of the server machine is being edited.

*1 When obtaining user groups, check the following:

The user account that can obtain user groups is sAMAccountName (user). Do not use UserPrincipalName (user@domain.XXX.co.jp) as the user name.
Check whether the name in "Group" is correctly specified including the case-sensitivity in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [User Authentication Management] [Windows Authentication].
Select the user in the address book, press [Edit], and then check that [Unavailable] is specified for each function under the [User Management / Other] tab [User Management] [Available Functions / Applications].
Check whether "Global Scope" is specified as the scope of the group in a property for the user group created in DC, and the group type specified in "Security". Also check whether an account is registered to the user group that has been created. If more than one DC exists, check whether a trust relationship between DCs is established.

*2 To resolve the domain name, see the following:

Check whether [Domain Name Configuration] and [DNS Configuration] or [WINS Configuration] is specified correctly in [Settings] [System Settings] [Network/Interface].
Enter the IP address in [Domain Name Configuration] to check the connection. If authentication can be performed using the IP address, check [DNS Configuration] or [WINS Configuration] again.

If authentication by IP address is not possible, check whether LM/NTLM is set to be denied in the domain controller security policy or domain security policy. Also check that the port is not closed in the firewall between the device and the domain controller or in the firewall settings of the domain controller. When the Windows firewall is enabled, create a new rule that allows communication on port 137 and port 139 in "Advanced" of the Windows firewall. Open the TCP/IP properties from the network connection properties, select the "Enable NetBIOS Over TCP/IP" check box on [Advanced] [WINS] tab, and open port 137.

*3 For Kerberos authentication, check the following:

Check that "Realm Name", "KDC Server Name", "Domain Name" are specified correctly in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete Realm]. Enter "Realm Name" in upper case.
Configure the setting so that the difference in time between the clocks on KDC and device is less than five minutes. The clock on the machine can be adjusted in [Settings] [System Settings] [Date/Time/Timer] [Date/Time] [Set Time].
Kerberos authentication fails if auto-obtaining of KDC in Windows authentication fails. When auto-obtaining cannot be activated, switch to manual.

*4 For LDAP settings, check the following:

Check whether the LDAP server is correctly specified in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [User Authentication Management] [LDAP Authentication] or [Custom Authentication].
Check that the representative account is registered in the following setting items, and then execute [Connection Test]. Select the server in [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete LDAP Server], press [Register/Change] and set [Authentication] to [Kerberos Authentication]
Registering the LDAP Server

If the connection test fails, check whether [Domain Name Configuration] and [DNS Configuration] or [WINS Configuration] is specified correctly on [Settings] [System Settings] [Network/Interface].

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Messages that Appear When Logging in to the Machine Using an IC Card Fails

Message	Cause	Solution and reference
"Authentication has failed." *0150-401	The card is locked because the number of times an incorrect PIN code was entered exceeds the limit.	Unlock the card.
"Authentication has failed." *0151-401	An incorrect PIN code was entered.	Enter the correct PIN.
"Authentication has failed." *0153-402	The card authentication device has been removed or is not connected properly.	Connect the card authentication device again. Connect the card authentication device to the USB Interface Type A on the back left side of the machine.
"Authentication has failed." *0154-402	Reading of an IC card has failed.	Set the IC card on the authentication device correctly and for a longer duration.
"Authentication has failed." *0156-401	An incorrect user name or password was entered.	Enter the correct user name and password.
"The card authentication device is not connected."	The card authentication device has been removed or is not connected properly.	Connect the card authentication device again. Connect the card authentication device to the USB Interface Type A on the back left side of the machine.
"The card authentication device is not connected."	A malfunction is temporarily occurring on the machine.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power

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Messages that Appear When the LDAP Server Is Unavailable

Message	Cause	Solution and reference
"Connection with LDAP server has failed. Check the server status."	The network is busy.	Try again.
	The setting information is incorrect.	Check the setting information of [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete LDAP Server]. Registering the LDAP Server
"Exceeded time limit for LDAP server search. Check the server status."	The network is busy.	Try again.
	The setting information is incorrect.	Check the setting information of [Settings] [System Settings] [Settings for Administrator] [Authentication/Charge] [Administrator Authentication/User Authentication/App Auth.] [Register/Change/Delete LDAP Server]. Registering the LDAP Server
"LDAP server authentication has failed. Check the settings."	The user name or password is incorrect.	Select the user in the address book, press [Edit], and specify the correct user name and password in [User Management / Other] tab [User Management] [LDAP Authentication Info]. Registering a User in the Address Book and Specifying the Login Information

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Messages that Appear When There Is a Problem with the Certificate

Message	Cause	Solution and reference
"The destination cannot be selected because the device certificate used for the S/MIME signature is not currently valid. Please check the certificate."^*1	The device certificate used for the S/MIME signature is not currently valid.	Install a new device certificate used for the S/MIME signature. Encrypting Network Communication
"Signature cannot be set because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate."^*1
"Signature cannot be set because the Digital Signature's device certificate is not currently valid. Please check the certificate."^*1	The device certificate used for the digital signature in PDF or PDF/A is not currently valid.	Use a valid device certificate for the digital signature in PDF or PDF/A. Scanning an Original as a PDF with Security Settings Specified
"The destination cannot be selected because there is a problem with the device certificate used for the S/MIME signature. Please check the certificate."^*1	The device certificate used for the digital signature in PDF or PDF/A is missing or invalid.
"The destination cannot be selected because its encryption certificate is not currently valid. Please check the certificate."	The user certificate (destination certificate) has expired.	Install a new user certificate. Encrypting Network Communication
"The group destination cannot be selected because it contains a destination with an encryption certificate that is not currently valid. Please check the certificate."
"Transmission cannot be performed because the encryption certificate is not currently valid. Please check the certificate."

*1 Other operations may be included in "The destination cannot be selected" or "Signature cannot be set".

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Messages that Appear When an Application Site Cannot Be Used

Message	Cause	Solution and reference
"A server error has occurred."	An unexpected error has occurred on the server.	See the server maintenance information in [Information]. Check whether the Network/Interface ([DNS Configuration], [Control Panel: Proxy Settings]) are correctly configured. Network/Interface
"Cannot connect to server which installs applications. Check maintenance information on Information screen or network settings. After checking, please try again."	Cannot connect to the installation server.
"Could not update the firmware."
"Failed to download the application."
"An error has occurred. Failed to install the application."
"Could not restore the firmware because the required data does not exist."	The firmware from Application Site has not been updated.	The firmware cannot be recovered.
"The specified page cannot be found."	An error has occurred in Application Site.	See the server maintenance information in [Information].
"There is insufficient space to store internally, delete any unnecessary applications."	The remaining free space on the internal storage is insufficient.	Delete applications that are not necessary.

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