When a Message Appears While Using the Scanner Function

"All the pages are detected as blank. No file was created."

The original was placed with the wrong side facing down when [Delete Blank Page] or [Delete Blank Page] in OCR setting is specified.

All pages in the scanned original were determined to be blank when [Delete Blank Page] is specified.

Decrease the value specified in the following setting items.

[Settings] [Scanner Settings] [Scan] [Blank Page Detection] [Blank Page Detection Level]

All pages in the scanned original were determined to be blank when [Delete Blank Page] in OCR is specified.

Change the following setting items.

[Settings] [Scanner Settings] [Scan] [Blank Page Detection] [Blank Page Detection Level] to [Sensitivity Level 1]

"Authentication with the destination has failed. Check settings. To check the current status, press [Scan Files Status]."

Select the destination in the address book, press [Edit], and check the setting in [Destinations] tab [Email Address].

• Select the forwarding destination in the address book, press [Edit], and check the information registered in [Destinations] tab [Folder] [Folder Authentication Info].

• Adding "@domain-name" behind the user name may resolve the problem.

• When a login password is not specified on your computer, specify a login password on the computer and register it to the machine.

"Cannot access the Memory Storage Device."

"Cannot detect original size. Select scan size."

An original is not placed correctly on the machine.

Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original.

An original with a difficult-to-detect size even in the regular size is placed on the machine.

When scanning an original with a difficult-to-detect size, specify [Send Settings] [Scan Size].

Sizes Detectable with Auto Paper Select

An original with a custom size is placed on the machine.

When scanning an original with a custom size, specify the original size in [Send Settings] [Scan Size] [Custom Size].

"Cannot find the specified path. Please check the settings."

In the firewall function on the computer, register the machine IP address and the port to use for sending files as exceptions.

You can check the IP address in [Check Status] "Network". For details about the ports, see the following:

List of Specifications

"Check original's orientation."

Depending on the combination of the specified settings, the orientation to set the original differs. Be sure to place the original in the correct orientation.

Placing an Original to Scan

"Connection with PC has failed. Check the settings."

In the firewall function on the computer, register the machine IP address and the port to use for sending files as exceptions.

You can check the IP address in [Check Status] "Network". For details about the ports, see the following:

List of Specifications

"Connection with the destination has failed. Check the settings. Entered path name might be incorrect, or firewall and security settings might be blocking network connectivity."

"Exceeded max. data capacity. Check resolution and ratio then press [Start] again."

The data scanned by specifying [Scan Ratio] [Specify Size] exceeds the limit.

• Decrease [Send Settings] [Resolution].

• Specify a smaller paper size in [Send Settings] [Scan Ratio] [Specify Size].

"Exceeded max. data capacity."

"Check the scanning resolution, then press [Start] again."

(A procedure other than [Start] may be described in [Start].)

• Decrease [Send Settings] [Resolution].

• Specify a smaller size in [Send Settings] [Scan Size].

"Exceeded max. email size. Sending email has been cancelled. Contact the administrator about max. email size."

The file size per page has exceeded the maximum e-mail size specified in [Maximum Email Size].

• Specify a lower value in [Send Settings] [Resolution], or select a smaller paper size in [Send Settings] [Scan Ratio] [Specify Size].

• You can change the [Maximum Email Size] setting on [Settings] [Scanner Settings] [Sending Settings] [Email (Size)]. To divide an e-mail that exceeds the maximum size, specify [Yes (per Page)] or [Yes (per Max. Size)] in [Divide & Send Email].

"Exceeded max. number of alphanumeric characters."

Check the maximum number of characters.

The Setting Values of the Transmission Function

"Failed to connect to the destination. Please contact the administrator to check the following. *The correct root certificate is registered to this machine and destination. *The root certificate check function is not enabled by mistake."

Email was sent to the destination without an installed certificate of the destination server when "Root Certificate Check" was set to [Active].

Contact your network administrator. (or custom-privileges administrator who has equivalent privilege) Network administrator should install the root certificate of the destination server in Web Image Monitor if required, or set "Root Certificate Check" to [Inactive].

Controlling Access to Untrusted Websites from the Control Panel

"Insufficient memory in the memory storage device."

Change the external media. When scanning an original in the divide-document or single-page mode, the saved data may not contain all pages in the original. Change the external media and press [Retry] to resume saving the remaining data.

"Not all of the image will be scanned.

Check the ratio and then press [Start] again."

The scaling factor specified in [Scan Ratio] is too large.

Specify a smaller value in [Send Settings] [Scan Ratio].

The paper size specified in [Scan Ratio] [Specify Size] requires a reduction value smaller than 25%.

Specify a paper size for which a reduction ratio greater than 25% is specified in [Send Settings] [Scan Ratio] [Specify Size].

"Programmed. Cannot program the destination(s) that is not programmed in the address book."

"Programmed. Cannot program the folder destination(s) with protection code(s)."

• You cannot program a destination specified with a protection code. Specify this destination individually.

• To program this destination, cancel the protection code and then register the destination to a program.

  Using the Protection Function to Prevent the Misuse of Addresses

"SMTP authentication email address and administrator email address mismatch."

Register the SMTP authentication e-mail address in [Settings] [System Settings] [Send (Email/Folder)] [Email] [Administrator's Email Address].

"Some invalid destination(s) contained. Do you want to select only valid destination(s)?"

When sending data to a destination other than an e-mail address, press [Yes].

"The program is recalled. Cannot recall the folder destination(s) with protection code(s)."

• You cannot recall a destination specified with a protection code in a program. Specify this destination individually.

• To program this destination, cancel the protection code and then register the destination to a program.

  Using the Protection Function to Prevent the Misuse of Addresses

"The size of the scanned data is too small. Check the resolution and the ratio and then press [Start] again."

The data scanned by specifying [Scan Ratio] [Specify Size] is too small.

• Increase [Send Settings] [Resolution].

• Specify a larger paper size in [Send Settings] [Scan Ratio] [Specify Size].

"Transmission has failed. Insufficient memory in the destination internal storage. To check the current status, press [Scan Files Status]."

"Transmission has failed. To check the current status, press [Scan Files Status]."

"Authentication with the destination has failed. Check settings. To check the current status, press [Scan Files Status]."

"Any of Login User Name, Login Password or Driver Encryption Key is incorrect."

The login user name or password entered in [General User Authentication] is incorrect.

Enter the correct login user name and password in [General User Authentication]. For the login user name and password, consult the user administrator (or custom-privileges administrator who has equivalent privilege).

Register the driver encryption key on [Details] [Authenticate] tab in the TWAIN driver. For the driver encryption key, consult the network administrator (or custom-privileges administrator who has equivalent privilege).

"The authentication password and／or authentication algorithm may be incorrect, or the machine does not support the authentication algorithm. Please check."

The SNMPv3 authentication information registered in Network Connection Tool does not match the information of the machine.

Consult the network administrator (or custom-privileges administrator who has equivalent privilege) for the SNMPv3 authentication information, and change the information registered in Network Connection Tool.

Installing the TWAIN Driver

"Authentication succeeded. However, the access privileges for scanner function has been denied."

Consult the user administrator (or custom-privileges administrator who has equivalent privilege). The user administrator can change the access permissions in the address book.

Confirming the Available Functions

"Cannot add any more scanning mode."

"Failed to connect to the destination. Please contact the administrator to check the following. *The correct root certificate is registered to this machine and destination. *The root certificate check function is not enabled by mistake."

"Cannot detect the paper size of the original. Specify the scanning size."

The original is not placed correctly on the machine.

When you place an original on the exposure glass, the machine detects the original size by opening and closing the exposure glass cover or ADF. Open the cover or ADF by more than 30 degrees when placing an original.

An original with a difficult-to-detect size even in the regular size is placed on the machine.

When scanning an original with a difficult-to-detect size, specify [Send Settings] [Scan Size].

Sizes Detectable with Auto Paper Select

An original with a custom size is placed on the machine.

When scanning an original with a custom size, specify the original size in [Send Settings] [Scan Size] [Custom Size].

"Cannot specify any more scanning area."

"Communication error has occurred on the network."

"Entered User Code is not registered or you do not have access privileges to use the scanner function, please contact your administrator."

Register the User Code on [Details] [Authenticate] tab in the TWAIN driver. For the User Code, consult the user administrator (or custom-privileges administrator who has equivalent privilege).

Consult the user administrator (or custom-privileges administrator who has equivalent privilege). The user administrator can change the access permissions in the address book.

Confirming the Available Functions

"Error has occurred in the scanner."

• Restart the application, and perform scanning again.

• Install the TWAIN driver again.

  Installing the TWAIN Driver

"Error has occurred in the scanner driver."

"Fatal error has occurred in the scanner."

"Insufficient memory. Close all other applications, then restart scanning."

"Insufficient memory. Reduce the scanning area."

• Reduce the scan size or resolution. You may be able to resolve the error also by reducing the brightness value when Duotone (black and white) or a high resolution is specified.

• Specify [No Compression] on [Initial Settings] [Compression] tab in the TWAIN driver.

"Invalid Winsock version. Please use version 1.1 or higher."

"Scanner is not available. Check the scanner connection status."

Check that the host name of the machine is configured in Network Connection Tool that is installed with the TWAIN driver.

Installing the TWAIN Driver

Log in to Web Image Monitor in the administrator mode, and select [Active] in [IPv4] "LLMNR" under [Device Management] [Configuration] "Network".

"Scanner is not available on the specified device."

"Scanner is not ready. Check the scanner and the options."

"Scanning has been aborted because memory in Mainframe became full."

The amount of available space on the internal storage of the machine is insufficient when scanning is performed with the [Read-ahead] check box selected in the TWAIN driver.

• Clear the [Read-ahead] check box in the TWAIN driver.

• Erase documents that are no longer needed from the machine.

"The device's authentication service cannot be performed."

"There is no response from the scanner. There may be a number of reasons for this, e.g. the data between the computer and scanner has been lost because of an increase in network traffic, the firewall in the virus protection software may be activated, or there might be problems with the hardware etc. If you can not fix this problem, please call service."

"User Authentication in SNMPv3 connection has failed."

The authentication information is registered incorrectly in Network Connection Tool when SNMPv3 encrypted communication is enabled on the machine.

Register the SNMPv3 authentication information in Network Connection Tool that is installed on the computer with the TWAIN driver. For the SNMPv3 authentication information, consult your network administrator (or custom-privileges administrator who has equivalent privilege).

Installing the TWAIN Driver