If a Message is Displayed and the Printer Driver Cannot Be Installed

The solution for the problem varies depending on the displayed message. For the displayed messages and their solutions, see the following sections:

When "There is already a more recent version of this Driver installed on the system." is Displayed

If installing the driver fails, download the latest printer driver from the manufacturer's website, and install it.

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If the Displayed Message Does Not Match Any of Those Explained in This Section

Download the latest printer driver from the manufacturer's website, and install it from "Add printer".

Downloading the printer driver

  1. Download the latest driver from the manufacturer's website.

  2. Double-click the downloaded file.

    • If the "Security Warning" screen is displayed, click [OK].

    • If the "User Account Control" screen is displayed, click [Yes] or [Allow].

  3. Click [Cancel] to exit the installer.

Installing the printer driver on [Add a printer]

  1. Display the "Devices and Printers" screen.

    Windows 11

    1. On the [Start] menu, click [All apps] [Windows Tools] [Control Panel].

    2. Click [View devices and printers].

    Windows 10 (version 1703 or later), Windows Server 2019/2022

    1. On the [Start] menu, click [Windows System] [Control Panel].

    2. Click [View devices and printers].

    Windows 10 (earlier than version 1703), Windows Server 2016

    1. Right-click [Start], and then click [Control Panel].

    2. Click [View devices and printers].

    Windows 8.1, Windows Server 2012/2012 R2

    1. On the Charm Bar, click [Set] [Control Panel].

    2. Click [View devices and printers].

  2. Click [Add a printer].

  3. Click [The printer that I want isn’t listed].
    Driver screen illustration

  4. Select [Add a local printer or network printer with manual settings], and then click [Next].
    Driver screen illustration

  5. Select [Standard TCP/IP Port] on [Create a new port:], and then click [Next].
    Driver screen illustration

  6. Enter the IP address of this machine in [Host Name or IP address].
    Driver screen illustration

  7. Clear the "Query the printer and automatically select the driver to use" check box, and then click [Next].
    Searching for the TCP/IP port starts.

    • If "Additional port information required" is displayed, confirm that the machine is turned on, or the specified IP address is correct, select [RICOH Network Printer C model] in [Device Type], and then click [Next].

  8. Click [Have Disk...] [Browse...] to specify the driver (INF file), and then click [OK].
    The driver is stored in the [DISK1] folder in the folder that was created when unzipping the downloaded file.

  9. Select a printer driver to install, and then click [Next].
    Driver screen illustration

  10. Enter the printer name as necessary, and then click [Next].
    Printer driver installation starts.

  11. Specify the printer as a shared printer as necessary, and then click [Next] [Finish].

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