Troubleshooting

Getting Started

This section describes the items to check when the machine does not work properly.

Using the Help Function

When the Machine Makes a Beeping Sound

When You Check the Indicator Lamps, Status Icons, and Messages on the Control Panel

When You Check the Indicator Lamps, Status Icons, and Messages on the Control Panel
- When the Indicator Lamp for Check Status Is Lit or Flashing
- When a Status Icon Is Displayed on the Control Panel

When You Have Problems Operating the Machine

When You Have Problems Operating the Machine
- When Multiple Functions Cannot Be Executed Simultaneously

When Messages Appear

This section describes the machine's main messages. If other messages appear, follow their instructions.

When Messages Appear and the Machine Cannot Be Operated

Messages Displayed When You Use the Copy/Document Server Function

Messages Displayed When You Use the Fax Function

Messages Displayed on the Control Panel When You Use the Printer Function

Messages Printed on the Error Logs or Reports When You Use the Printer Function

Messages Displayed on the Control Panel When You Use the Scanner Function

Messages Displayed on the Client Computer When You Use the Scanner Function

When Other Messages Appear

Troubleshooting When You Use the Copy/Document Server Function

This chapter describes likely causes of and possible solutions for Copier and Document Server function problems.

When You Cannot Make Copies As Wanted

Troubleshooting When You Use the Fax Function

This chapter describes likely causes of and possible solutions for fax function problems.

Adjusting the Volume When You Use the Fax Function

When You Cannot Send or Receive Fax Messages As Wanted

When You Cannot Print Fax Documents As Wanted

When an Error for Fax Function Is Notified via a Report or E-Mail

Troubleshooting When You Use the Printer Function

This chapter describes likely causes of and possible solutions for printer function problems.

If USB Connection Fails

Checking the Error Log for Printer Function

When You Cannot Print

Troubleshooting When You Use the Scanner Function

This chapter describes likely causes of and possible solutions for scanner function problems.

When You Cannot Send Scanned Files

When Scanning Is Not Performed As Expected

Clearing Misfeeds

This chapter describes what to do when paper or originals are misfed (become jammed inside the machine).

Cautions in Removing Jammed Paper

Removing Jammed Paper

Removing Jammed Paper
- Locating Jammed Paper

Removing Jammed Staples

Adjusting the Machine

This chapter describes how to adjust the machine by specifying the settings in [Maintenance].

Adjusting the Print Position

Adjusting the Image Density

When the Printed Paper Curls

When Streaks Appear on Printed Images

When Vertical Uneven Density Parts Appear on Printed Images

When Vertical Uneven Density Parts Appear on Printed Images
- Returning to the Previous Setting