Messages Displayed on the Control Panel When You Use the Scanner Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message.

Message	Cause	Solution
`“Cannot find the specified path. Please check the settings.”`	The destination computer name or folder name is invalid.	Check whether the computer name and the folder name for the destination are correct.
`“Cannot find the specified path. Please check the settings.”`	An antivirus program or a firewall is preventing the machine from connecting to your computer.	Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. If you are using antivirus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the antivirus software Help. To prevent a firewall from blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help.
`“Entered user code is not correct. Please re-enter.”`	You have entered an incorrect user code.	Check the authentication settings, and then enter a correct user code.
`“Exceeded max. number of alphanumeric characters for the path.”`	The maximum number of specifiable alphanumeric characters in a path has been exceeded.	Check the maximum number of characters which can be entered, and then enter it again. For details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/Storage Function", Scan.
`“Exceeded max. number of alphanumeric characters.”`	The maximum enterable number of alphanumeric characters has been exceeded.	Check the maximum number of characters which can be entered, and then enter it again. For details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/Storage Function", Scan.
`“Exceeded the maximum number of OCR jobs that can be on standby for storing, please wait. Try again after storing of the current job has completed.”`	The maximum allowable number of jobs on standby was exceeded because large quantities of documents were stored by the OCR function.	Up to 100 jobs can be placed on standby by the OCR function. Scan the next document after the current jobs have finished being stored.
`“File types have been automatically set for some files because multiple files were selected.”`	If there are selected stored documents which cannot be converted to a specified file format, those documents are automatically converted to a convertible format before they are transmitted.	For details about the file formats used to transmit stored documents, see "Sending a Stored File", Scan.
`“Programmed. Cannot program the destination(s) that is not programmed in the address book.”`	The destinations that were selected while registered to the program contain a folder destination for which one of the following destinations is set: manually entered destination, WSD destination, or DSM destination	WSD destinations and DSM destinations cannot be registered to the program because they cannot be registered in the address book. For manually entered destinations, register the destinations in the address book, and then try to register them to the program again.
`“Scanner journal is full. Please check Scanner Features.”`	"Print & Delete Scanner Journal" in [Scanner Features] is set to [Do not Print: Disable Send], and Scanner Journal is full.	Print or delete Scanner Journal. For details about Scanner Features, see "General Settings", Scan.
`“The entered file name contains invalid character(s). Enter the file name again using any of the following 1 byte characters. "0 to 9", "A to Z", "a to z", ". - _"”`	The file name contains a character that cannot be used.	Check the file name set at the time of scanning. For details about characters that can be used in file names, see "Specifying the File Name", Scan. Check the file name specified at the time of scanning. The file name specified in the Sending Scan Files to Folders function cannot contain the following characters: \ / : * ? " < > \| The file name cannot start or end with a period ".".
`“The program is recalled. Cannot recall the destination(s) for which access privileges are required.”`	The currently logged-in user does not have permission to view the destination that was registered in the program.	For details about how to set permissions, see "Limiting Available Functions", Security.
`“The program is recalled. Cannot recall the destination(s) that is deleted from the address book.”`	The destination stored in the program could not be recalled because it was deleted from the address book.	Enter the destination directly to send data separately.
`“The program is recalled. Cannot recall the folder destination(s) with protection code(s).”`	The folder destinations for which the protection code was set were registered in the program.	A destination for which the protection code is set cannot be recalled by the program. Cancel the protection code setting or send scanned files to the destination separately.

When documents cannot be scanned properly
Message	Cause	Solution
`“All the pages are detected as blank. No file was created.”`	No PDF file was created because all the pages of the scanned original were detected as blank when [On] is specified for [Delete Blank Page] in [OCR Settings].	Check whether the original is set upside down. Change [OCR Scanned PDF: Blank Page Sensitivity] in [Scanner Features] to "Sensitivity Level 1".
`“Check original's orientation.”`	Originals may sometimes not be scanned depending on a combination of items such as the specified scaling factor and document size.	Change the orientation of the original, and then scan the original again.
`“Exceeded max. data capacity.”` `“Check scanning resolution, then press Start key again.”`	The scanned data exceeded maximum data capacity.	Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. For details about the settings for the scanner function, see "Relationship between Resolution and Scan Size", Scan.
`“Exceeded max. data capacity.”` `“Check the scanning resolution, then reset n original(s).”` ("n" in the message represents a variable.)	The scanned original exceeded maximum data capacity.	Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. For details about the settings for the scanner function, see "Relationship between Resolution and Scan Size", Scan.
`“Exceeded max. data capacity.”` `“Check the resolution and the ratio and then press the Start key again.”`	The data being scanned is too large for the scale ratio specified in [Specify Size].	Reduce the resolution or [Specify Size] value, and then scan the original again.
`“Exceeded max. number of files which can be used in Document Server at the same time.”`	The maximum number of files that can be stored in the Document Server has been exceeded.	Check the files stored by the other functions, and then delete unneeded files. For details about how to delete files, see "Deleting Stored Documents", Copy/Document Server.
`“Not all of the image will be scanned.”` `“Check the ratio and then press the Start key again.”`	If the scaling factor specified in "Specify Reproduction Ratio" is too large, part of the image may be lost.	Reduce the scaling factor in "Specify Reproduction Ratio", and then try to scan the original again. If displaying the entire image is not necessary, press [Start] to start scanning with the current scaling factor.
`“Not all of the image will be scanned.”` `“Check the ratio and then press the Start key again.”`	Using "Specify Reproduction Ratio" to scale down a large document may cause part of the image to be lost.	Specify a large size in [Specify Size], and then scan the original again. If displaying the entire image is not necessary, press [Start] to start scanning with the current scaling factor.
`“The size of the scanned data is too small.”` `“Check the resolution and the ratio and then press the Start key again.”`	The data being scanned is too small for the scale ratio specified in [Specify Size].	Specify a higher resolution or a large size in [Specify Size], and then scan the original again.

When documents cannot be scanned because the memory is full
Message	Cause	Solution
`“Memory is full. Cannot scan. The scanned data will be deleted.”`	Because of insufficient hard disk space, the first page could not be scanned.	Try one of the following measures: Wait for a while, and then retry the scan operation. Reduce the scan area or scanning resolution. For details about changing scan area and scanning resolution, see "Scan Settings" of Various Scan Settings, Scan. Delete unneeded stored files. For details about how to delete stored files, see "Deleting a Stored File", Scan.
`“Memory is full. Do you want to store scanned file?”`	Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.	Specify whether or not to use the data.
`“Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete.”`	Because there is not enough free hard disk space in the machine for sending by e-mail while data is being stored in the Document Server, only some of the pages could be scanned.	Specify whether or not to use the data.

When data transmission fails
Message	Cause	Solution
`“Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status].”`	The entered user name or password was invalid.	Check that the user name and password are correct. Check that the ID and password for the destination folder are correct. A password of 128 or more characters may not be recognized.
`“Connection with PC has failed. Check the settings.”`	The destination computer name or folder name is invalid.	Check whether the computer name and the folder name for the destination are correct.
`“Exceeded max. email size. Sending email has been cancelled. Check [Max. Email Size] in Scanner Features.”`	The file size per page has reached the maximum e-mail size specified in [Scanner Features].	Change the scanner features settings as follows: Increase the e-mail size limit in [Max. Email Size]. Change the [Divide & Send Email] setting to [Yes (per Page)] or [Yes (per Max. Size)]. For details about these settings, see "Send Settings", Scan.
`“Sending the data has failed. The data will be resent later.”`	A network error has occurred and a file was not sent correctly.	Wait until sending is retried automatically after the preset interval. If sending fails again, contact your administrator.
`“Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status].”`	Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination.	Allocate sufficient space.
`“Transmission has failed. To check the current status, press [Scanned Files Status].”`	While a file was being sent, a network error occurred and the file could not be sent correctly.	If the same message appears again after scanning again, the cause could be a mixed network, or network settings were changed during WSD scanner transmission. For details about network error, contact your administrator.

When data cannot be sent because a currently used file is selected
Message	Cause	Solution
`“Selected file is currently in use. File name cannot be changed.”`	You cannot change the name of a file whose status is "Waiting...".	Cancel transmission ("Waiting..." status cleared), and then change the file name.
`“Selected file is currently in use. Password cannot be changed.”`	You cannot change the password of a file whose status is "Waiting...".	Cancel transmission ("Waiting..." status cleared), and then change the password.
`“Selected file is currently in use. User name cannot be changed.”`	You cannot change the sender's name whose status is "Waiting...".	Cancel transmission ("Waiting..." status cleared), and then change the user name.
`“Some of selected files are currently in use. They could not be deleted.”`	You cannot delete a file which is waiting to be transmitted ("Waiting..." status displayed).	Cancel transmission ("Waiting..." status cleared), and then delete the file.

When data cannot be sent because there are too many documents or pages
Message	Cause	Solution
`“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?”`	The file being stored has exceeded the maximum number of pages for one file.	Specify whether to store the data or not. Scan the pages that were not scanned, and then store them as a new file. For details about storing files, see "Storing and Saving the Scanned Documents", Scan.
`“Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.”`	Too many files are waiting to be sent.	Try again after they have been sent.
`“Exceeded max. page capacity per file. Press [Send] to send the scanned data, or press [Cancel] to delete.”`	The number of scanned pages exceeded the maximum page capacity.	Specify whether to send the data that has already been scanned.
`“Exceeded maximum number of file to store. Delete all unnecessary files.”`	Too many files are waiting to be sent.	Try again after they have been sent.

When the WSD scanner function cannot be used
Message	Cause	Solution
`“Cannot communicate with PC. Contact the administrator.”`	WSD (Device) protocol or WSD (Scanner) protocol is disabled.	For details about how to enable or disable the WSD protocol, see "Enabling and Disabling Protocols", Security.
`“Cannot start scanning because communication was failed.”`	Scan Profile is not set on the client computer.	Set Scan Profile. For details about how to do this, see "Creating a New Scan Profile", Scan.
`“Cannot start scanning because communication was failed.”`	The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.	Open scanner properties, click the [Events] tab, and then select [Start this program] as the computer's response when it receives scan data. For details, see your operating system's Help.
`“Cannot start scanning. Check the setting(s) on the PC.”`	The Scan Profile might be incorrectly configured.	Check the Scan Profile configuration.
`“Could not send the data because the PC timed out before it was sent.”`	A time out occurred when WSD Scanner was used. Time outs occur when too much time passes between scanning an original and sending its data. The followings are likely causes of time outs: Too many originals per set. Misfed originals. Transmission of other jobs.	Reduce the number of originals, and then scan again. Remove any misfed original, and then scan again. Use Scanner Journal to check there are no jobs awaiting transmission, and then scan again.

When documents cannot be stored on a memory storage device
Message	Cause	Solution
`“Cannot write on the memory storage device because remaining free space is insufficient.”`	The memory storage device is full and scan data cannot be saved. Even if the memory storage device appears to have sufficient free space, data might not be saved if the maximum number of files that can be saved is exceeded.	Replace the memory storage device. If the document is scanned as single-page or divided into multiple pages, data already written to the memory storage device is saved as is. Replace the memory storage device, and then press [Retry] to save the remaining data, or press [Cancel] to redo the scan.
`“Cannot write on the memory storage device because the device is write-protected.”`	The memory storage device is write-protected.	Unlock the write-protection on the memory storage device.
`“Cannot write on the memory storage device. Check the memory storage device and machine settings.”`	The memory storage device is faulty, or the file name contains a character that cannot be used.	Check to see if the memory storage device is defective. Check the memory storage device. It might be unformatted, or its format might be incompatible with this machine. Check the file name set at the time of scanning. For details about the characters that can be used in file names, see "Specifying the File Name", Scan.
`“Exceeded max. page capacity per file. Press [Write] to write the scanned data to the memory storage device, or press [Cancel] to delete.”`	The scan could not be completed because the maximum number of pages that can be scanned by this machine was exceeded during the scanned data was written to the memory storage device.	Reduce the number of documents to be written to the memory storage device, and then try again.
`“Memory is full. Press [Write] to write the current scanned data to the memory storage device, or press [Cancel] to delete.”`	The scan could not be completed because there was insufficient hard disk memory when the scanned data was saved to the memory storage device.	Specify whether or not to save the scanned document to the memory storage device.