Messages Printed on the Error Logs or Reports When You Use the Printer Function

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

When print jobs are canceled
Message	Cause	Solution
`“91: Error”`	Printing was canceled by the auto job cancel function due to a command error.	Check that the data is valid.
`“Error occurred, not printed job via network exists. It is stored as job not printed.”`	Jobs with errors were stored because an error occurred with a print job via the network while the error job storing function was enabled.	Contact your administrator to check whether the machine is connected correctly to the network. For details about how to check and print jobs stored when print configuration errors occur, see "Printing of Documents Stored When Print Configuration Errors Occur", Print.
`“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”`	You tried to store a file in the Document Server when the [Unauthorized Copy Prevention] was specified.	On the printer driver, select a job type other than [Document Server] in "Job Type:" or deselect [Unauthorized Copy Prevention].
`“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”`	The [Enter User Text:] field on the [Unauthorized Copy Prevention for Pattern Details] screen is blank.	On the printer driver's [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details...] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].
`“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”`	The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified.	On the printer driver, set the resolution to 600 dpi or higher, or cancel [Unauthorized Copy Prevention].
`“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”`	In [Administrator Tools] under [System Settings], priority was specified to be given to Unauthorized Copy Prevention Printing set on this machine.	Cancel Unauthorized Copy Prevention Printing for the printer driver. For details about how to cancel the settings, see the printer driver Help.
`“Collate Cancelled”`	Collate was canceled.	Turn off the power, and then back on again. If the message appears again, contact your service representative.
`“You reach the usage limit. This job has been cancelled.”`	The number of pages the user is permitted to print has been exceeded.	For details about print volume use limitation, see "Managing Print Volume per User", Security.
`“Receiving data failed.”`	Data reception was aborted.	Resend the data.
`“Sending data failed.”`	The machine received a command to stop transmission from the printer driver.	Check if the computer is working correctly.
`“The selected paper size is not supported. This job has been cancelled.”`	Job reset is automatically performed if the specified paper size is incorrect.	Specify the correct paper size, and then print the file again.
`“The selected paper type is not supported. This job has been cancelled.”`	Job reset is automatically performed if the specified paper type is incorrect.	Specify the correct paper type, and then print the file again.

When there is a problem with the print settings
Message	Cause	Solution
`“Classification Code is incorrect.”`	The classification code has not been entered, or the classification code has been entered incorrectly.	Enter the correct classification code.
`“Classification Code is incorrect.”`	The classification code is not supported with the printer driver.	Select [Optional] for classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Print.
`“Duplex Cancelled”`	Duplex printing was canceled.	Change the setting for "Apply Duplex" in [Tray Paper Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Settings.
`“Exceeded Max. Pages (Collate)”`	The number of pages exceeds the maximum number of sheets that you can use Collate with.	Reduce the number of pages to print.
`“Output Tray Changed”`	The output tray was changed because the paper size of the specified output tray is limited.	Specify the proper output tray.
`“Print Overrun”`	Images were discarded while printing.	Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

When documents cannot be stored in the Document Server
Message	Cause	Solution
`“Cannot store data of this size.”`	The paper size exceeded the capacity of the Document Server.	Reduce the paper size of the file that you want to send to a size that the Document Server can store. Custom size files can be sent but not stored afterward.
`“Document Server is not available to use. Cannot store.”`	You cannot use the Document Server function.	For details about using Document Server function, contact your administrator. For details about how to set permissions, see "Limiting Available Functions", Security.
`“Exceeded max capacity of document server. Cannot store.”`	The hard disk became full after a file was stored.	Delete some of the files stored in the Document Server or reduce the size that you want to send.
`“Exceeded max number of files of document server. Cannot store.”`	The maximum file capacity of the Document Server was exceeded.	Delete some of the files stored in the Document Server.
`“Exceeded max. number of files. (Auto)”`	While you were using the error job store function to store Normal Print jobs as Hold Print files, the maximum file capacity for file storage or Hold Print file management (automatic) was exceeded.	Delete Hold Print files (automatic) or unneeded files stored on the machine.
`“Exceeded max number of pages of document server. Cannot store.”`	The maximum page capacity of the Document Server was exceeded.	Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.
`“Exceeded max. number of pages. (Auto)”`	While you were using the error job store function to store Normal Print jobs as Hold Print files, the maximum page capacity was exceeded.	Delete unneeded files stored on the machine. Reduce the number of pages to print.
`“Job cancelled because capture file could not be stored: Exceeded max. memory.”`	The hard disk became full after a file was stored.	Delete the files stored in the Document Server or reduce the file size to be sent.
`“Job cancelled because capture file could not be stored: Exceeded max. files.”`	The maximum file capacity of the Document Server was exceeded.	Delete the files stored in the Document Server.
`“Job cancelled because capture file could not be stored: Exceeded max pages per file.”`	The maximum page capacity of the Document Server was exceeded.	Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.
`“The specified folder in Document Server is locked. Cannot store.”`	The specified folder is locked.	Unlock the folder or specify another folder number that can be used. For details about locked folders, see "Managing Folders", Security.

When there is not enough free hard disk space
Message	Cause	Solution
`“HDD Full”`	When you were printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms was exceeded.	Delete unneeded forms or fonts registered on the machine.
`“HDD Full”`	The hard disk became full while you were printing a Sample Print, Locked Print, Hold Print, or Stored Print file.	Delete unneeded files stored on the machine. Alternatively, reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.
`“HDD is full. (Auto)”`	The hard disk became full while you were using the error job store function to store Normal Print jobs as Hold Print files.	Delete unneeded files stored on the machine. Alternatively, reduce the data size of the Temporary Print file and/or the Stored Print file.

When there is not enough memory
Message	Cause	Solution
`“84: Error”`	There is no work area available for image processing.	Decrease the number of files sent to the machine.

When there is a problem with a parameter
Message	Cause	Solution
`“86: Error”`	Parameters of the control code are invalid.	Check the print settings.

When the user lacks privileges to perform an operation
Message	Cause	Solution
`“No response from the server. Authentication has failed.”`	A timeout occurred while connection to the server was being established for LDAP authentication or Windows Authentication.	Check the status of the server.
`“You do not have a privilege to print this PDF file.”`	You have no privileges to print the PDF document you tried to print.	Contact the owner of the document.
`“You do not have a privilege to use this function. This job has been cancelled.”`	The entered login user name or login password is not correct.	Check that the user name and password are correct.
`“You do not have a privilege to use this function. This job has been cancelled.”`	The logged in user is not allowed to use the selected function.	For details about how to set permissions, see "Configuring User Authentication", Security.
`“You do not have a privilege to use this function. This operation has been cancelled.”`	The logged in user does not have the privileges to register programs or change the paper tray settings.	For details about how to set permissions, see "Configuring User Authentication", Security.

When a user cannot be registered
Message	Cause	Solution
`“Auto-registration of user information has failed.”`	Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full.	For details about automatic registration of user information, see "Auto Registration to the Address Book", Security.
`“Information for user authentication is already registered for another user.”`	The user name for LDAP was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers), etc..	For details about user authentication, see "Configuring User Authentication", Security.

When other errors occur
Message	Cause	Solution
`“85: Error”`	The specified graphics library is unavailable.	Check that the data is valid.
`“98: Error”`	The machine could not access the hard disk correctly.	Turn off the power, and then back on again. If the message appears frequently, contact your service representative.
`“99: Error”`	This data cannot be printed. The specified data is either corrupt or it cannot be printed from a memory storage device using the Direct printing function.	Check that the data is valid. For details about the kinds of data that can be printed from a memory storage device using the Direct printing function, see "Direct Printing from a Memory Storage Device", Print.
`“Command Error”`	An RPCS command error occurred.	Check using the following procedure: Check if the communication between the computer and the machine is working correctly. Check if the correct printer driver is being used. Check if the machine's memory size is set correctly in the printer driver. Check that the printer driver is the most up-to-date version available.
`“Compressed Data Error”`	The machine detected corrupt compressed data.	Check the connection between the computer and the machine. Check that the program you used to compress the data is functioning correctly.
`“Data Storage Error”`	You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server when the hard disk was malfunctioning.	Contact your service representative.
`“PDF file error. Cannot print.”`	A syntax error, etc., occurred.	Check that the PDF file is valid.
`“Exceeded Max. Stored Files”`	While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.	Delete unneeded files stored on the machine.
`“Exceeded Max. Stored Pages”`	While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.	Delete unneeded files stored on the machine. Reduce the number of pages to print.
`“File system error. Cannot print PDF file(s).”`	PDF direct printing could not be performed because the file system could not be obtained.	Turn off the power, and then back on again. If the message appears again, contact your service representative.
`“Exceeded max. capacity of system file. Cannot print PDF file(s).”`	PDF file does not print out because the capacity of the file system is full.	Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.
`“I/O Buffer Overflow”`	An input buffer overflow occurred.	In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value. Reduce the number of files being sent to the machine.
`“Insufficient Memory”`	A memory allocation error occurred.	PCL 6 On the printer driver's [Detailed Settings] tab, click [Print Quality:Advanced] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job.
`“Memory Retrieval Error”`	A memory allocation error occurred.	Turn off the power and then back on again. If the message appears again, replace the RAM. For details about replacing the RAM, contact your service representative.

If printing does not start, contact your service representative.

The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Print.