When Scanning Is Not Performed As Expected

Problem	Cause	Solution
The scanned image is dirty.	The exposure glass, scanning glass, or guide plate of the ADF is dirty.	Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance.
The image is distorted or not correctly placed.	The original was moved during scanning.	Do not move the original during scanning.
The image is distorted or not correctly placed.	The original was not pressed flat against the exposure glass.	Make sure the original is pressed flat against the exposure glass.
The scanned image is upside down.	The original was placed upside down.	Place the original in the correct orientation. For details about how to place originals, see "Setting of Original Feed Type", Scan.
No scanned image is available.	The original was placed with the front and back reversed.	When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is placed in the ADF, the side to be scanned must face up.
Scanned images are rotated.	If you set the original with its top edge backward and save full color/gray scale images as a TIFF or JPEG file, scanned images are rotated.	When placing an original directly on the exposure glass, align its top edge flush against the left side of the exposure glass. When placing originals in the ADF, place them from its top edge. For details about placing originals, see "Setting of Original Feed Type", Scan.
The scanned image contains white spaces.	If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. If the file format converter (optional) is installed, the margins may become wider.	Scanning at a higher resolution may reduce the margins.
The scanned image is grayed out or a text pattern appears in the background.	You have scanned a document protected from unauthorized copying.	Check the document. For details about how to prevent unauthorized copying of documents, see "Printing Documents that Are Not Authorized for Duplication", Print, or "Preventing Unauthorized Copies", Copy/Document Server.
The shadow density of the scanned image is different from that of the original.	If High Compression PDF is selected as the save format when the original is scanned, the shadow density may vary.	Press [Send File Type / Name] on the initial scanner screen, and then specify [PDF/A] for "PDF File Setting". For details about PDF file settings, see "Specifying the File Type and File Name", Scan.
After an original is scanned, the following settings are canceled: Destination, Sender, E-mail text, Subject, and File name	To prevent scanned data from being sent to wrong destinations, this machine has a function to cancel the settings after scanned data is sent.	Contact your service representative for details about how to prevent the settings from being automatically reset after scanned data is sent.