When You Cannot Print Fax Documents As Wanted

Printing
Problem	Cause	Solution
Print is slanted.	The tray's side fences might not be locked.	Make sure the side fences are locked. For details about how to set the side fences, see "Changing the Paper Size", For First-time Users.
Print is slanted.	The paper is fed at a slant.	Load the paper correctly. For details about loading paper, see "Loading Paper", For First-time Users.
Misfeeds occur frequently.	The number of the sheets fed into the paper tray exceeds the capacity of the machine.	Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.
Misfeeds occur frequently.	The paper tray's side fences are set too tightly.	Push the side fences lightly, and then reset it.
Misfeeds occur frequently.	The paper is damp.	Use recommended paper. For details about recommended paper, see "Recommended Paper", Specifications. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Specifications
Misfeeds occur frequently.	The paper is too thick or too thin.	Use recommended paper. For details about recommended paper, see "Recommended Paper", Specifications.
Misfeeds occur frequently.	The paper is wrinkled or has been folded or creased.	Use recommended paper only and make sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and how to store it, see "Recommended Paper" and "Paper Storage", Specifications.
Misfeeds occur frequently.	Printed paper is being used.	Do not load sheets that have already been copied or printed.
Misfeeds occur frequently.	Sheets are sticking together.	Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Sheets are fed in together, resulting in jams.	The pages are sticking together.	Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Copy paper becomes creased.	Printed paper is being used.	Do not load sheets that have already been copied or printed onto by another machine.
Copy paper becomes creased.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Specifications.
Copy paper becomes creased.	The paper is too thin.	Use recommended paper. For details about recommended paper, see "Recommended Paper", Specifications.
Edges of sheets are creased.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Specifications.
Edges of sheets are creased.	You are using non-recommended paper.	Use recommended paper. For details about recommended paper, see "Recommended Paper", Specifications.
Images are only partially printed.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Specifications.
Black lines appear on the print produced at the destination.	The exposure glass, scanning glass, or guide plate of the ADF is dirty.	Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance.
Background of received images appears dirty. Images from the back of the page appear.	Image density is too high.	Adjust the scan density settings. For details about how to change the density, see "Density (Contrast)", Fax.
Received images are too light.	When moist, rough, or processed paper is used, print areas may not be fully reproduced.	Use recommended paper. For details about recommended paper, see "Recommended Paper", Specifications.
Received images are too light.	The image density has been set too low.	Increase the scanning density. For details about how to change the density, see "Density (Contrast)", Fax.
Received images are too light.	The original of the transmitted fax was printed on paper that is too thin.	Ask the sender to reprint the original on thicker paper and fax it again.
The image on the back side of duplex copies has mottled blank patches or is smudged.	Missing patches and smudges are caused by moisture leaking from the paper.	Do not install the machine in low-temperature areas. Use paper that has been stored where temperature and humidity conditions meet the conditions we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", Specifications. If you have been doing one-sided printing in low temperatures, such as early in the morning or late at night, wait for more than 5 minutes before you start doing duplex printing. If the problem persists after trying the solutions above, the curl prevention function may improve the situation. For details, see When the Printed Paper Curls.