When Other Messages Appear

When there is a problem scanning or storing originals
Message	Cause	Solution
`“Cannot detect original size. Select scan size.”`	The machine failed to detect the size of the original.	Place the original correctly. Specify the scan size, and then place the originals again. For details about the settings for when fax function is being used, see "Specifying Scan Settings for Originals for Fax Transmission", Fax. Specify the scan size, and then place the originals again. When placing an original directly on the exposure glass, the lifting/lowering action of the exposure glass cover or the Auto Document Feeder (ADF) triggers the automatic original size detection process. Lift the exposure glass cover or the ADF 30 degrees or more.
`“Captured file exceeded max. number of pages per file. Cannot send the scanned data.”`	The maximum number of pages per file has been exceeded.	Reduce the number of pages in the transmitted file, and then resend the file. For details about the maximum number of pages per file, see "Basic Procedure for Storing Scan Files", Scan.
`“Original is being scanned by another function. Please wait”`	Another function of the machine is being used.	Cancel the job in progress. Press [Exit], and then press [Stop]. Follow the instructions in the message that appears and exit the function that is running.

When the address book is updated
Message	Cause	Solution
`“Updating the destination list has failed. Try again?”`	A network error has occurred.	Check whether the server is connected. Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. If you are using antivirus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the antivirus software Help. To prevent a firewall from blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help.
`“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”`	The destination list is being updated by using a web browser on a networked computer.	Wait until the message disappears. Do not turn off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before operation is resumed. Operation is not possible while this message is displayed.
`“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”`	A specified destination or sender's name was cleared when the destination list in the delivery server was updated.	Specify the destination or sender's name again.

When data cannot be sent due to a problem with the destination
Message	Cause	Solution
`“Some invalid destination(s) contained. Do you want to select only valid destination(s)?”`	The specified group contains either an e-mail destination and/or folder destination that is not supported by the specified transmission method.	In the message that appears at each transmission, press [Select].
`“SMTP authentication email address and administrator email address mismatch.”`	The SMTP authentication e-mail address and the administrator's e-mail address do not match.	For details about how to set SMTP authentication, see "File Transfer", Settings.

When the machine cannot be operated due to a problem with the user certificate
Message	Cause	Solution
`“The destination cannot be selected because its encryption certificate is not currently valid.”`	The user certificate (destination certificate) has expired.	A new user certificate must be installed. For details about the user certificate (destination certificate), see "Configuring S/MIME", Security.
`“The group destination cannot be selected because it contains a destination with a encryption certificate that is not currently valid.”`	The user certificate (destination certificate) has expired.	A new user certificate must be installed. For details about the user certificate (destination certificate), see "Configuring S/MIME", Security.
`“Transmission cannot be performed because the encryption certificate is not currently valid.”`	The user certificate (destination certificate) has expired.	A new user certificate must be installed. For details about the user certificate (destination certificate), see "Configuring S/MIME", Security.
`“XXX cannot be YYY because the device certificate used for the S/MIME signature is not currently valid.”` (XXX and YYY indicate the user action.)	The device certificate (S/MIME) has expired.	A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see "Protecting Communication Paths via a Device Certificate", Security.
`“XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate.”` (XXX and YYY indicate the user action.)	There is no device certificate (S/MIME), or the certificate is invalid.	For details about the device certificate (S/MIME), see "Protecting Communication Paths via a Device Certificate", Security.
`“XXX cannot be YYY because the Digital Signature's device certificate is not currently valid.”` (XXX and YYY indicate the user action.)	The device certificate (PDF with digital signature or PDF/A with digital signature) has expired.	A new device certificate (PDF with digital signature or PDF/A with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature or PDF/A with digital signature), see "Configuring PDFs with Electronic Signatures", Security.
`“XXX cannot be YYY because there is a problem with the Digital Signature's device certificate. Check the device certificate.”` (XXX and YYY indicate the user action.)	There is no device certificate (PDF with digital signature or PDF/A with digital signature), or the certificate is invalid.	A new device certificate (PDF with digital signature or PDF/A with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature or PDF/A with digital signature), see "Configuring PDFs with Electronic Signatures", Security.

When problems occur while logging in
Message	Cause	Solution
`“Authentication has failed.”`	The entered login user name or login password is not correct.	For details about the correct login user name and login password, see "Basic Authentication", Security.
`“Authentication has failed.”`	The machine cannot perform authentication.	For details about authentication, see "Configuring User Authentication", Security.

When the user lacks privileges to perform an operation
Message	Cause	Solution
`“You do not have the privileges to use this function.”`	The logged in user name does not have permissions for the selected function.	For details about how to set permissions, see "Limiting Available Functions", Security.
`“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”`	You have tried to delete files without the permission to do so.	To check your access permission for stored documents, or to delete a document you do not have permission to delete, see "Managing Stored Files", Security.

When the LDAP server cannot be used
Message	Cause	Solution
`“Connection with LDAP server has failed. Check the server status.”`	A network error has occurred and connection has failed.	Try the operation again. If the message is still displayed, the network may be busy. Check the settings for LDAP server in [System Settings]. For details about settings for LDAP server, see "Programming the LDAP Server", Settings.
`“Exceeded time limit for LDAP server search. Check the server status.”`	A network error has occurred and connection has failed.	Try the operation again. If the message is still displayed, the network may be busy. Check that the correct settings for LDAP server are listed in [Administrator Tools] of [System Settings]. For details about LDAP server, see "Programming the LDAP Server", Settings.
`“LDAP server authentication has failed. Check the settings.”`	A network error has occurred and connection has failed.	Configure settings correctly for the user name and the password for LDAP server authentication.

Others
Message	Cause	Solution
`“Firmware update will start. Press [OK]. It will start automatically after 30 seconds have elapsed”`	Automatic firmware update is enabled and it is the time for an automatic update.	If you want to start the firmware update, press [OK], or configure the setting so that the automatic firmware update starts automatically in 30 seconds. If you do not want to start the firmware update, press [Cancel] before 30 seconds elapse. Do not turn off the power switch during the firmware update.
`“Cannot connect with the wireless card. Turn the main power switch off, then check the card.”` (A "wireless LAN board" is referred to as a "wireless card".)	The wireless LAN board was not inserted when the machine was turned on. The wireless LAN board was pulled out after the machine was turned on. The settings are not updated although the unit is detected.	Turn off the power, and then check the wireless LAN board is inserted correctly. After this, turn on the power again. If the message appears again, contact your service representative.
`“Failed to read the PDF file.”`	There is a possibility that the PDF version is not supported by the browser’s PDF viewer or an unsupported encryption level is specified.	With this machine’s browser PDF files other than those whose versions and encryption levels are specified below cannot be viewed. PDF version: 1.3-1.7 PDF encryption level: 128Bit AES or 256Bit AES
`“Clean the scanning glass. (Located next to the exposure glass.)”`	The scanning glass or guide plate of the ADF is dirty.	Clean the scanning glass or guide plate. See "Maintaining Your Machine", Maintenance.
`“Currently printing at low speed due to low voltage power supply.”`	Printing has slowed down because the power supply voltage is low.	This is not a malfunction. You can continue printing although the printing speed is low.
`“Following output tray is full. Remove paper.”`	The output tray is full.	Remove paper from the output tray to resume printing. Press [Continue] on the display panel to resume printing.
`“Internal cooling fan is active.”`	Large print runs will cause the machine's interior to heat up, triggering the cooling fan.	The fan will emit noise, but this is normal and the machine will be operable while the fan is running. The amount of paper that can be printed and the total operation time until the fan starts running depends on the temperature of the location at which the machine is installed. For people using IM 430Fb If this message appears frequently, dust may have accumulated in the ventilation holes of the printer. Check the vents, and clean the dust off. For details, see "Cleaning the Ventilation Holes", Maintenance. For people using IM 350F, IM 350, or IM 430F If this message appears frequently, contact your service representative.
`“Printing was stopped due to the power supply being low voltage. Turn the main power switch off then on.”`	Printing has stopped because the power supply voltage is low.	Turn off the power, and then turn it on again.
`“Self checking...”`	The machine is performing image adjustment operations.	The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to resume operation.
`“Print cartridge is almost full of waste toner. Prepare print cartridge replacement. Please contact your local vendor.”`	The waste toner in the print cartridge is almost full.	Prepare a new print cartridge.
`“Print Cartridge is full of waste toner. Follow the instructions on the right to replace Print Cartridge.”`	The waste toner in the print cartridge is almost full.	Prepare a new print cartridge.

If a fax or an e-mail cannot be sent and a message appears which states that there is a problem with the device certificate or user certificate, a new certificate must be installed. For details about how to install a new certificate, see "Configuring S/MIME" or "Protecting Communication Paths via a Device Certificate", Security.