When the Printing Result Is Not as Expected

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

When the Printed Image Does Not Appear as Desired

Condition	Cause	Solution and reference
White lines appear on the printed image.	The dustproof glass is dirty.	Clean the dustproof glass. Cleaning the Machine
The paper becomes dirty when printing.	Paper other than recommended paper is used.	Use recommended paper.
	The thickness of the paper is not correctly specified.	Specify [Paper Type/Thickness] correctly in [Settings] [Tray/Paper Settings] [Paper Size/Paper Type]. Change paper type in the printer driver.
	Paper that is difficult for toner to fuse is used.	When printed side of paper is dirty, configure [Fusing Improvement Mode]. Specify [Active] in [Settings] [Maintenance] [Fusing Improvement Mode]. [Fusing Improvement Mode] is valid in the following situations. [Thin Paper], [Plain Paper 1] or [Plain Paper 2] is specified as the paper type in the printer driver or as the paper thickness on the control panel. The resolution is specified in 600 dpi.
	Paper dust has collected on the intermediate transfer unit.	Contact your service representative.
Ghost images of printed texts or images appear.	The previous print image remains.	Rotate the image by 180 degree in the printer driver. Adjust the image transfer voltage in [Settings] [Maintenance] [Image Transfer Voltage Auto Adjustment] or [Adjust Image Transfer Voltage Offset]. When the ghost image is darker than the background, increase the image transfer voltage. When the ghost image is lighter than the background, decrease the image transfer voltage. When Ghost Images of Printed Texts or Images Appear
Horizontal lines appear on the printed image at intervals of several mm.	The image transfer voltage is inappropriate.	Execute [Settings][Maintenance][Image Transfer Voltage Auto Adjustment]. If the problem persists after executing [Image Transfer Voltage Auto Adjustment], Increese the value in [Settings][Maintenance][Adjust Image Transfer Voltage Offset].
The trailing edge of the printed image is faded.	The image transfer voltage is inappropriate.	Execute [Settings][Maintenance][Image Transfer Voltage Auto Adjustment]. If the problem persists after executing [Image Transfer Voltage Auto Adjustment], Increese the value in [Settings][Maintenance][Adjust Image Transfer Voltage Offset].
White bands appear on a transparent film.	Paper powder rubbed off the paper and is adhering to the transparent film.	Wipe the front and back sides of the transparent film with a dry cloth.
White spots appear on the printed image.	Paper dust has collected on the transfer guide board.	Clean the transfer guide board. Cleaning the Transfer Guide Board
White spots or smears in the form of water droplets appear on the printed image.	The moisture in the paper has evaporated and condensed on the surface.	Use paper that has been stored in a dry environment. Place the machine in an environment where the temperature does not become too low. Installation Requirements After Moving the Machine
The printed image appears faded.	[Toner Saving] is specified in the printer driver.	Disable [Toner Saving] in the printer driver. Conserving Toner When Printing
	Coarse paper or paper with a treated surface is used.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment. Select the paper thickness to which you want to adjust the paper transfer voltage and set the higher value in [Settings] [Maintenance] Adjust Paper Transfer Voltage Offset. When Color Loss or Blurring Occurs
	The color setting on the machine is incorrectly configured.	Execute [Settings] [Maintenance] [Auto Color Calibration]. When Printed Colors Appear Differently
	Toner has run out.	When the "Cartridge Empty" message is displayed on the screen, replace the toner. Replacing the Toner
	The dustproof glass is dirty.	Clean the dustproof glass. Cleaning the Machine
The printed image becomes smeared when you rub your finger on the output paper. (Toner is not properly fused onto the paper)	The paper type setting is not specified properly when using non-standard paper such as thick paper.	Change the paper type in the printer driver. Basic Procedure for Printing Documents
White spots appear on the printed image.	The paper contains too much moisture.	Use paper that has been stored in a dry environment. Select the paper thickness to which you want to adjust the paper transfer voltage and set the higher value in [Settings] [Maintenance] Adjust Paper Transfer Voltage Offset. When Color Loss or Blurring Occurs
Color voids occur in the vertical direction.	The drum unit is not installed properly.	Insert the drum unit all the way.
Colors are not printed as instructed.	Colors have been selected in the printer driver.	Disable the color setting in the printer driver. Applying the Unauthorized Copy Prevention Function When Printing
Colors are not printed as instructed.	The image processing feature of the machine was used when printing in Windows.	In the printer driver, change "Vector/Raster" to [Raster] in the [Others] tab [Special Settings] [Image Quality], and check whether the problem is resolved.
A color document is printed in black and white.	Color printing is not configured in the printer driver.	Windows Select [Color] in [Color Mode]. macOS Select [Color] in Color Mode on the [Basic] menu.
The printed photo appears grainy.	The image resolution was reduced by the application when printed.	Windows (PS) Change the setting in [Advanced Settings] [Details] "Dithering" under [Image Quality] tab "Adjust Image Quality/Color". macOS Increase the Resolution on the [Printer Features] [Print Quality] menu.
Solid or dotted lines appear faint.	An appropriate dithering pattern is not specified in the printer driver.	Windows (PS) Change the setting in [Advanced Settings] [Details] "Dithering" under [Image Quality] tab "Adjust Image Quality/Color". macOS Check Dithering on the [Print Quality] menu.
Thin lines are not printed, or printed as jagged or irregular lines.	Hairline is specified on the document.	Windows (PS) Change the setting in [Advanced Settings] [Details] "Dithering" under [Image Quality] tab "Adjust Image Quality/Color". macOS Change the setting in Dithering on the [Print Quality] menu. If the problem persists, disable the line thickness in the application.
Images are printed at an angle.	Paper is fed slanted.	Check that the side fences in the source tray are correctly set.
The top margins on the printed images vary.	The paper loaded for printing is too thin or too thick.	Check the thinness of paper that can be used on the machine. Recommended Paper Sizes and Types When the paper thickness is close to the minimum or maximum paper thickness, specify "Paper Type/Thickness" accordingly in [Settings] [Tray/Paper Settings] [Paper Size/Paper Type].
An image is partially printed, or an extra page is printed.	A paper size smaller than the image is specified in the printer driver.	Check that the paper size specified in [Print On] in the printer driver matches the paper size specified in the document. If paper of the same size is not available, reduce or enlarge the image size. Scaling Data to Fit the Specified Paper Size
The page layout is misaligned, or the last character on the page is printed on the next page.	The print area specified on the document exceeds the maximum printable area of the machine.	The size of the maximum printable area varies depending on the printer. Check the printable area of the machine. Printable Area and Margin When you have specified Reduce/Enlarge or Combine in the printer driver, adjust the layout and text size in the document.
Some specific characters such as a user-define character is not printed correctly. (text garbling)	The image processing feature of the machine was used when printing in Windows.	In the printer driver, go to the [Others] tab [Special Settings] [Image Quality] and then change [Vector/Raster:] to [Raster].
Characters are not printed correctly when a PDF file is printed from an USB flash memory device. (garbled text)	The font is not embedded in the PDF file.	Embed the font in the PDF file.
The image on the backside of two-sided printing is upside-down when printed in the portrait orientation.	Long edge bind is not selected in the printer driver.	Right-click the machine icon on the [Devices and Printers] screen, and display the printing preferences. Select [Portrait] in "Orientation", and then select [Long Edge Bind: Left/Top] in "2 sided:" on the [Basic] tab.
The image on the backside of two-sided printing is upside-down when printed in the landscape orientation.	To turn pages from right to left: Short edge bind is not configured in the printer driver. To turn pages from bottom to top: Long edge bind is not configured in the printer driver.	To turn pages from right to left: Right-click the machine icon on the [Devices and Printers] screen, and display the printing preferences. Select [Landscape] in "Orientation", and then select [Short Edge Bind: Top/Left] in "2 sided:" on the [Basic] tab. To turn pages from bottom to top: Right-click the machine icon on the [Devices and Printers] screen, and display the printing preferences. Select [Landscape] in "Orientation", and then select [Long Edge Bind: Left/Top] in "2 sided:" on the [Basic] tab.
The printed image is upside-down when printing onto label paper.	You are printing onto paper, such as label paper, that must be loaded in a specified orientation.	If the paper cannot be loaded in a reverse orientation, rotate the image by 180 degree in the printer driver. On the [Devices and Printers] screen, right-click the machine icon, and display the printing preferences. Select the "Rotate by 180 Degrees" check box on the [Input/Output] tab.
The printing position is incorrect.	The drum unit is not installed properly.	Insert the drum unit all the way.
Smudges appear around the image.	The image transfer voltage is inappropriate.	Select the paper thickness to which you want to adjust the paper transfer voltage and set the higher value in [Settings] [Maintenance][Adjust Paper Transfer Voltage Offset]. When Color Loss or Blurring Occurs

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When Paper Cannot Be Fed or Ejected as Specified

Condition	Cause	Solution and reference
Paper may not be fed from the source tray specified on the control panel, or may not be printed in the paper orientation specified on the source tray.	[Driver/Command] is specified in Tray Setting Priority.	Specify a paper tray in "Input Tray:" on the [Basic] tab in the printer driver. Specify [Machine Setting(s)] in [Settings] [Tray/Paper Settings] [Printer] [Tray Setting Priority].
A document is printed on paper that is different from the paper size or type specified in the printer driver.	The paper tray loaded with the paper of the size or type specified in the printer driver is not available or paper is not loaded in the tray when [Auto Continue] is specified.	Load the paper and then check that the paper size and type are correctly specified in [Settings] [Tray/Paper Settings]. Loading Paper into the Paper Tray When [Off] is specified in [Settings] [Printer Settings] [System] [Error Action] [Auto Continue], a message is displayed if the specified paper is unavailable.
Paper becomes wrinkled.	Paper is too thin.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper Is Jammed If the problem persists, open the side fences to remove the paper, align the edges of the paper, and then load the paper again. Then set the side fences to fit the paper and make sure there are no gaps between the paper and the side fences or the end fence.
Edge of the paper may become bent.	Paper other than recommended paper is used.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper Is Jammed
Printed paper curls.	The paper contains too much moisture.	Use paper that has been stored in a dry environment. If the paper curls extremely, remove the paper from the output tray frequently. Specify [Active] in [Curl Prevention]. When the Printed Paper Curls
Printed paper curls.	The paper was loaded with the side that curls easily facing up.	Turn the paper over and load the paper again.
Printed paper falls from the output tray.	The printed paper is curled.	See "Printed paper curls." to improve paper curl.
	The edge of the paper is uneven.	Rotate the paper 180 degrees as shown in the illustration below and load the paper again.
	The standard tray guide is closed.	Pull out The standard tray guide before printing. Guide to Names and Functions of Components
More than one sheet of paper is ejected at one time. (multi-sheet feeding)	The sheets of paper are in close contact with each other.	Fan the sheets of paper thoroughly before loading them in the paper tray. Or, load one sheet each time you print a sheet.
	You touched the center of the paper when loading the paper.	When you fan sheets of paper or load paper in the tray, hold the edges of the paper. If you touch the center of the paper when loading the paper, dirt on the paper may cause double feeding.
Duplex printing cannot be performed.	The specified paper is too thick or too thin.	Check the paper thickness that is supported in Duplex printing, and load the paper in the tray. List of Specifications
Duplex printing cannot be performed.	The Paper Type that is not supported in Duplex printing is specified on the paper tray to use or the paper is not specified as the target of Duplex printing in [Tray/Paper Settings].	Check "Paper Type/Thickness" and "Apply Duplex" in [Settings] [Tray/Paper Settings] [Paper Size/Paper Type].
Envelopes are not fed, or a double feeding or paper jam occurs.	The envelopes are curled.	Correct the curl on the envelopes, and load them in the tray correctly. Envelope Orientation and Recommended Status
Paper is jammed when printing.	Paper other than recommended paper is used.	Use recommended paper.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper Is Jammed
	When printing using the bypass tray, the paper size and type are not correctly specified in the printer driver.	Check that the paper size and type are correctly specified.

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Other Problems

Condition	Cause	Solution and reference
It takes time after instructing the machine to print a document and until the machine starts printing the first page.	The machine was in the Sleep mode or Fusing Unit Off mode, and is taking a long time to recover from the mode.	When you are printing after leaving the machine unoperated for a long time, wait a while until the machine recovers from the energy-saving mode. You can specify the settings for the Sleep mode or Fusing Unit Off mode such as the time to wait before entering the mode on [Settings] [System Settings] [Date/Time/Timer] [Timer].
It is taking a long time to print a page.	The document to print contains many photos or figures, and it is taking a long time to process the document on the computer.	If the Data in indicator () in the lower left corner of the control panel is flashing, the machine is receiving the print data. Wait a while. Decrease Resolution in the printer driver. In Windows, select the [Speed] in "Print Priority:" on the [Image Quality] tab.
It is taking a long time to print a page. (wireless LAN connection)	The reception is poor.	Move the machine, or remove obstacles between the machine and the computer, and check if the situation improves.
	Other Wi-Fi devices are interfering with the machine.	Turn off the power of other Wi-Fi devices and check if the situation improves.
	Another device that uses radio waves at the same frequency such as a microwave oven or cordless telephone is interfering with the machine.	Turn off the power of such devices and check if the situation improves.
The suspended print restarts from the middle.	[I/O Timeout] is specified to be short.	Specify [I/O Timeout] to be longer on [Settings] [Printer Settings] [Host Interface].
An option attached to the machine is not properly recognized.	Bidirectional communication is not enabled in the printer driver when connecting via USB under Windows.	Right-click the machine icon on the [Devices and Printers] screen, and display the printer properties. Select the [Enable bidirectional support] check box on the [Ports] tab. The Option Configuration of the Machine Is Not Reflected in the Printer Driver
	Options are not configured when connecting via USB under mac OS.	Options are not recognized automatically when the machine is connected via USB under mac OS. Select the option attached to the machine in [System Preferences...] [Printers & Scanners] select this machine [Options & Supplies...] [Options].
Combine, Booklet, or Auto Enlarge cannot be performed as specified.	The original orientation and size settings specified in the printer drive do not match the settings in the document.	Check whether the original orientation and size settings match.
Blank pages are not printed in two-sided printing.	[Do not Print Blank Pages] is specified in the printer driver.	On the [Devices and Printers] screen, right-click the machine icon, and display the printing preferences. Clear the [Do not Print Blank Pages] check box on the [Input/Output] tab.
The printed paper is completely blank.	There is a problem with the printer driver, application, or data.	Print a test page. On the [Devices and Printers] screen, right-click the machine icon, and then click [Printer properties] [Print Test Page]. If the test page is blank, install the printer driver again. If the problem persists, consult your sales or service representative. If the test page is not printed normally, there may be a problem with the application or data. Consult the provider of the application or data.
You cannot change settings on the printer.	You do not have permission to change the settings in the printer driver.	Consult your computer administrator.
Settings such as two-sided and paper size are not displayed on the macOS printer driver.	There is an error in the [Kind] setting in the printer driver.	Click [System Preferences...] [Printers & Scanners], select this machine, and then make sure that [Kind] matches the name of the printer driver for the machine. If [Generic PostScript Printer] is displayed or the name of the printer driver is different from that for the machine, install the printer driver again.
The bypass guide at the back side of the paper tray is difficult to close.	The bypass guide is not pushed in completely.	Push up the bypass guide from beneath its center until it clicks and the guide plate closes. When Paper Is Jammed
The paper tray cannot be inserted completely in the machine.	The bypass guide at the back side of the paper tray is not pushed in completely.	Push up the bypass guide from beneath its center until it clicks and the guide plate closes, and then insert the paper tray into the machine. When Paper Is Jammed

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