When a Message Appears While Using the Fax Function
When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
Messages that Appear During Operation or When Sending/Receiving a Fax Cannot Be Performed
Message | Condition | Solution and reference |
|---|---|---|
“Error occurred, and transmission was cancelled.” | An original had jammed while sending a fax. | Press [Confirm], remove the jammed original, and then send the fax again. |
An error occurred temporarily in the machine, or there was interference on the line such as excessive noise or cross-talk. | Press [Confirm] and send the fax again. | |
“Memory is full. Cannot scan more. Transmitting only scanned pages.” | The memory is full. | Press [Confirm] to return to the stand-by state and start sending the pages that are already scanned and stored. Check the transmission result report for unsent pages, and send those pages later. |
“Some invalid destination(s) contained. Do you want to select only valid destination(s)?” | A folder destination is included in the group. | When sending a fax to a destination other than a folder destination, press [Select]. |
When the JPEG/PDF file that is attached to an e-mail is sent to the machine, check the message and resolve the problem accordingly.
Messages that Appear When the Machine Cannot Connect to the Network
For details about your network environment, consult the network administrator.
Message | Condition | Solution and reference |
|---|---|---|
“Check whether there are any network problems.”[14-01] | The destination device did not respond. |
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“Check whether there are any network problems.”[14-03] | You do not have permission to access the shared folder specified as the destination. | Check the access permission settings of the shared folder on the destination computer. |
“Check whether there are any network problems.”[14-07] | The shared folder specified as the transfer destination cannot be found in Folder Transfer. | Creating a shared folder on the destination computer. To check the folder name, select the destination in the address book, press [Edit], and see "Path" in [Destinations] tab Transferring a Received Fax Document to E-mail Address or Folder |
The amount of available hard disk space on the destination computer is insufficient to perform Folder Transfer. | Check that the computer specified as the transfer destination has enough free space. | |
“Check whether there are any network problems.”[14-09] | The password registered in the address book is invalid when performing Folder Transfer. | Select the forwarding destination in the address book, press [Edit], and specify a password in the [Destinations] tab |
“Check whether there are any network problems.”[14-51] | The destination to which to perform Folder Transfer was deleted from the address book. | Register the destination folder to the address book. Registering the Destination Folder to Use for Send to Folder |
“Check whether there are any network problems.”[15-11] | The POP3 server could not be found. | Check the settings in [POP3 Settings] and [Email Communication Port] on [Settings] |
The DNS server could not be found. | Check the [DNS Configuration] setting on [Settings] | |
The machine is not connected to the network. | Check that the machine is connected to the network correctly. | |
“Network communication has failed. Failed to connect to POP/IMAP server. Please check machine settings and the status of server and network.” | The POP3 server could not be found. | Check the settings in [POP3 Settings] and [Email Communication Port] on [Settings] |
The DNS server could not be found. | Check the [DNS Configuration] setting on [Settings] | |
The machine is not connected to the network. | Check that the machine is connected to the network correctly. | |
“Network communication has failed. Failed to connect to the destination. Please check if the destination is correct and destination machine status.” | The SMTP server could not be found. | Check [SMTP Server] on [Settings] |
The DNS server could not be found. | Check [DNS Configuration] on [Settings] | |
The machine is not connected to the network. | Check that the machine is connected to the network correctly. | |
Communication with the destination specified for Folder Transfer could not be established properly. |
| |
The destination could not be found when the fax was sent without using the SMTP server. | Check that the destination is specified correctly. | |
“Network communication has failed. Failed to connect to the destination folder. Please check if the destination is correct and destination machine settings.” | The shared folder specified as the destination of Folder Transfer cannot be found. | Specify the destination from the address book, press [Edit], and check that the setting in the [Destinations] tab If the shared folder on the destination computer has been deleted, create the folder. Transferring a Received Fax Document to E-mail Address or Folder |
“Network communication has failed. Failed to send. Please check a destination machine status and both authentication setting of destination machine and this machine.” | A malfunction is occurring on the SMTP server or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that the SMTP server and the computer specified as the transfer destination are functioning normally. |
“Network communication has failed. Failed to send. Please check destination machine status and remaining memory.” | No free space is available on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that free space is available on the SMTP server and the destination computer. |
“Network communication has failed. Failed to send. Please check if the destination is correct.” | The specified destination does not exist. | Check the destination e-mail address, and specify again if necessary. |
The destination could not be found when the fax was sent without using the SMTP server. | Check that the destination is specified correctly. | |
“Network communication has failed. Failed to send. Please check status and settings of the destination machine.” | A malfunction is occurring on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that the SMTP server and the destination computer are functioning normally. |
“Network communication has failed. Failed to send. Please check the access privilege setting of the destination.” | A malfunction is occurring on an SMTP server, the computer specified as the destination for Folder Transfer, or the computer specified as the destination when sending an e-mail without using the SMTP server. | Check that the SMTP server and the destination computers are functioning normally. |
The shared folder specified as the transfer destination cannot be found in Folder Transfer. | Creating a shared folder on the destination computer. To check the folder name, select the destination in the address book, press [Edit], and see "Path" in [Destinations] tab Transferring a Received Fax Document to E-mail Address or Folder | |
The user name and/or password registered in the address book are invalid when performing Folder Transfer. | Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab Registering the Destination Folder to Use for Send to Folder | |
“Network communication has failed. Failed to send. Please check the administrator email address setting.” | The administrator e-mail address is not registered when the machine is configured to send Records by e-mail. |
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“Network communication has failed. Failed to send. Please check user name and password.” | The user name and/or password registered in the address book are invalid when performing Folder Transfer. | Select the forwarding destination in the address book, press [Edit], and specify [Destinations] tab Registering the Destination Folder to Use for Send to Folder |
“Network communication has failed. Failed to send. The registration of fax email address or administrator email address is required.” | Both the e-mail address to use for sending and receiving e-mails and the administrator e-mail address are not registered when sending an e-mail. | Specify [Administrator's Email Address] on [Settings] |
“Network communication has failed. Failed to send. The specified address is invalid.” | A domain name was not specified when sending an e-mail without using the SMTP server. |
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“Network communication has failed. No response from the destination. Please check the cable connection and if the network equipment is turned on.” | The destination device did not respond. |
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“Network communication has failed. POP/IMAP server authentication error has occurred. Please check email account and password.” | A login attempt to the POP3 server failed. | Check the [POP before SMTP] setting on [Settings] |
“Network communication has failed. POP/IMAP server is not registered. Please check settings.” | The POP3 server address is not registered. | Specify the setting in [Settings] |
“Network communication has failed. The certificate of destination is not currently valid. Please re-issue it.” | The user certificate (destination certificate) has expired. | Install a new user certificate. |
“Network communication has failed. The certificate of this machine is not currently valid. Please re-issue it.” | A device certificate (destination certificate) is not registered or has expired. | Install a new device certificate. |
“Network communication has failed. The certificate of this machine or destination machine is not currently valid. Please re-issue it.” | The user certificate (destination certificate) and device certificate have expired. | Install a new user certificate and device certificate. |
“Network communication has failed. The IP address is invalid. Please check the network settings.” | An invalid IP address is registered. | Specify the correct [Effective Protocol] and [IP Address (IPv4)], or [IP Address (IPv6)] on [Settings] |
“Network communication has failed. The IP address may be invalid. Please check the network settings.” | An invalid IP address is registered. | Specify the correct [Effective Protocol] and [IP Address (IPv4)], or [IP Address (IPv6)] on [Settings] |
“Network communication has failed. The line has been disconnected. Please check the destination and caller ID notification setting.” | The destination terminated the communication. |
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“Network communication has failed. The mail address for authentication does not match with administrator's one. Please check the settings.” | When a signature is specified, the SMTP authentication e-mail address or POP before SMTP authentication e-mail address does not match the administrator e-mail address. | Check that the authentication e-mail address matches the address specified in [Settings] |
Change the current value to [1] under switch number [21] and bit number [6] in [Settings]
[Fax Settings][Detailed Initial Settings][Parameter Setting][Parameter Setting] to disable displaying the “Network communication has failed.” message.