When a Message Appears While Using the Printer Function

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Messages that Appear without Error Codes

Message	Cause	Solution and reference
`“Address Book is currently in use by another function. Authentication has failed.”`	The address book is in use by another function, and authentication query is not possible.	Try again later.
`“Auto-registration of user information has failed.”`	The maximum number of items that can be registered has been exceeded and the authentication information for LDAP authentication (Custom authentication) or Windows authentication cannot be registered automatically.	Delete a user that is no longer necessary from the address book.
`“Cannot access the Memory Storage Device.”`	An SD card or USB flash memory device is unavailable for use.	Check that the external media is formatted in FAT16 or FAT32, and write protection is not enabled on the media. Check that the external media is not corrupted or damaged.
`“Collate has been cancelled.”`	The sort function was canceled.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“Command Error”`	A problem occurred in the data because of the communication status or another reason.	Check that the machine can communicate with the computer properly.
`“Command Error”`	A printer driver that does not support the machine was used.	Use the printer driver for the machine. Obtain and install the latest version of the driver.
`“Compressed Data Error.”`	Compressed data is corrupted.	Check that the tool used for creating the compressed data is functioning properly. Check that the machine can communicate with the computer properly.
`“Connection with the machine has failed. Check the machine structure.”`	The machine is malfunctioning, and [Printer] cannot be used.	Check whether a message is displayed on the control panel. Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“Duplex has been cancelled.”`	The paper source tray is not specified for duplex printing.	Specify to use the paper tray for duplex printing in [Settings][Tray/Paper Settings][Paper Size/Paper Type].
`“Error has occurred.”`	An error such as a syntactic error has occurred.	Check that the PDF file to print does not have an error.
`“Exceeded max. pages. Collate is incomplete.”`	The maximum number of sheets that can be sorted has been exceeded.	Reduce the number of pages to print.
`“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”`	When the print volume is limited, printing was canceled because the print volume of a user exceeded the upper limit allotted for the user.	For details about the print volume use limitation, consult the user administrator. The user administrator can clear the counter or change the limit on the print volume. Checking the Counter of the Machine for Each Color Category Specifying Maximum Print Volume Use of Each User
`“File system is full.”`	The file system is full, and the PDF file cannot be printed.	Erase documents that are no longer needed. Deleting a Locked Print File Stored in the Machine
`“Hardware Problem: USB”`	An error has occurred on the USB interface.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“Hardware Problem: Ethernet”`	An error has occurred in the Ethernet interface.
`“Hardware Problem: Wireless Card”`	An error has occurred in the Wireless LAN board.	Turn off the power of the machine, check that the Wireless LAN board is correctly installed in the machine, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“I/O buffer overflow.”`	An overflow has occurred in the receive buffer.	Reduce the transmission data. Increase the value in [I/O Buffer] on [Settings][Printer Settings][Host Interface].
`“Information for user authentication is already registered for another user.”`	In LDAP authentication (Custom authentication), the same name is registered under different IDs on different servers, and duplicate names (account names) occurred such as when switching the domain (server).	Consult the user administrator. User administrator: Delete the corresponding user from the address book, and register the user again after resolving the duplicate names on different servers.
`“Insufficient Memory”`	The amount of available memory is insufficient.	Decrease [Resolution] in the printer driver. Applying Different Print Settings Depending on the Document Type
`“Load following paper in XXX. To force print, select another tray and press [Continue].”` (XXX indicates the tray name)	The paper tray specified in the printer driver has no paper loaded.	To proceed with printing after changing the paper setting, select a tray and press [Continue]. However, when Staple is specified, or when Duplex printing is specified on a paper tray that does not support the function, printing cannot be performed. When Sort is specified, only one copy of the document is printed. To proceed with printing on the specified paper, load the paper in the tray. Loading Paper into the Paper Tray
`“Memory storage device not detected. Insert the device.”`	An SD card or USB flash memory device is not recognized properly.	Use an SD card with a maximum capacity of 32 GB or a USB flash memory that supports USB 2.0. An SD card or USB flash memory may not be recognized in some situations such as if the media is inserted before the application starts. Insert the SD card or USB flash memory after the application has started. Do not use an SD card or USB flash memory that is not secured or protected by a password. Use media that is formatted for FAT16 or FAT32. Try another SD card or USB flash memory. Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power.
`“No response from the server. Authentication has failed.”`	In LDAP or Windows authentication, a timeout error occurred while submitting an authentication query to the server.	Consult the administrator of the authentication server. When using the Active Directory of the Windows server for LDAP authentication (Custom authentication), change [Settings][System Settings][Settings for Administrator][Authentication/Charge][Administrator Authentication/User Authentication/App Auth.][LDAP Search] "Follow Referrals on LDAP Server" to [Inactive].
`“Output tray has been changed.”`	The destination to deliver the output paper was changed because of the paper size limitation of the output destination.	Specify the correct destination to deliver the output paper.
`“Paper size and/or type mismatched or no ppr. in Bypass Tray.”`	The paper size or paper type specified in the printer driver does not match the paper settings, in the machine, for the bypass tray.	Specify [Driver/Command] in [Settings][Tray/Paper Settings][Printer][Tray Setting Priority][Bypass Tray].
`“Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools.”`	The paper tray loaded with paper of the size or type specified in the printer driver is not available.	To proceed with printing after changing the paper setting, select a tray and press [Continue]. When Staple is specified, or when Duplex printing is specified on a paper tray that does not support the function, printing cannot be performed. When Sort is specified, only one copy of the document is printed. To proceed with printing on the specified paper, load the paper and then check that the paper size and type are correctly specified in [Settings][Tray/Paper Settings]. Loading Paper into the Paper Tray
`“Printer font error.”`	There is a problem in the font file of the machine.	Contact your service representative.
`“Receiving data failed.”`	Transmission of data was canceled.	Send the data again.
`“Staple error occurred. The job has been cancelled.”`	The number of sheets that can be stapled was exceeded, and printing was canceled.	Check the number of sheets that can be stabled on the finisher in use. List of Specifications
`“Staple has been cancelled.”`	The Staple function was canceled because too many printed sheets were specified to be stapled.	Check the specification of the finisher in use, and specify the setting accordingly. Number of sheets that can be stapled together List of Specifications Staple position that can be specified on different paper orientation and print data orientation Stapling Printed Pages (IM C530F Only)
`“Staple has been cancelled.”`	A malfunction occurred temporarily on the machine.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“The selected paper size is not supported. This job has been cancelled.”`	A paper size that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated.	Print the document on paper of a size that can be fed on the machine.
`“The selected paper type is not supported. This job has been cancelled.”`	A paper type that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated.	Print the document on paper of a type that can be fed on the machine.
`“You do not have a privilege to use this function. This job has been cancelled.”`	Authentication information is not registered correctly in the printer driver.	Specify the authentication information in the printer driver. For the authentication information, consult the user administrator. Specifying Login Information in the Printer Driver
	The user registered in the printer driver does not have permission to use the printer function.	Consult the user administrator. The user administrator can change the access permissions in the address book. Confirming the Available Functions

Messages that Appear with Error Codes

Check the system configuration list or print settings list. The details of the error may also be printed in the list.

List/Test Print

Message	Cause	Solution and reference
`“84: Error”`	The amount of available work area is insufficient for processing images.	Reduce the transmission data.
`“86: Error”`	The parameter in the control code is incorrect.	Specify the correct parameter.
`“92: Error”` (displayed in the error history)	Printing is canceled from the control panel.	To perform printing, operate the control panel again.
`“99: Error”`	When printing a file from an SD card or USB flash memory device, the file to print is in an unsupported format or corrupt.	Check the data to print.
`“BAI: The job was cancelled because the authentication setting(s) has been changed.”`	The authentication setting was changed during printing, so printing was canceled by the auto job cancel function.	Check the authentication setting.
`“BAJ: The job was cancelled because of a functional problem with the optional finisher.”`	A peripheral equipment had a problem, so printing was canceled by the auto job cancel function.	Contact your service representative.
`“CB: The job was cancelled because the password is incorrect.”`	The entered password was incorrect, so printing was canceled by the auto job cancel function.	Confirm the correct password for the document and enter it.
`“CC: The job was cancelled because the user ID is invalid.”`	The user ID was invalid, so printing was canceled by the auto job cancel function.	Enter the correct login username. Confirm the login username with the user administrator.
`“CD: The job was cancelled because of an error with PS3/PDF.”`	A postscript language error occurred in PS3 or PDF printing, so printing was canceled by the auto job cancel function.	Check if there is a problem with the printing data.
“CE: The job was cancelled because of an error with PCL5c/XL.”	An error occurred in PCL6c printing, so printing was canceled by the auto job cancel function.	Check that the machine can communicate properly with the PC.
`“CM: The job was cancelled because of a timeout error with PS3/PDF.”`	A timeout error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function.	Check that the machine can communicate properly with the PC. Check the setting of [Job Timeout] in [Settings][Printer Settings][PS Menu]. When [Use Machine Setting(s)] is selected, set the waiting time longer. When [Use Driver/Command] is selected, set the waiting time specified by the command longer.
`“CN: The job was cancelled because the print settings specified by PS3 are not consistent with the machine settings.”`	Some of [Printer Settings] on the print data did not match the machine settings, so printing was canceled by the auto job cancel function.	Check that the printer settings specified in the print data match the settings in [Settings][Printer Settings][PS Menu].
`“CO: The job was cancelled because of a font error with PS3/PDF.”`	A font error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function.	Register the required fonts.