When a Message Appears While Using Document Server
For details about the messages that are displayed when printing a document, see the descriptions of the messages that are displayed in the copy function.
When a Message Appears While Using the Copy Function
Message | Condition | Solution and reference |
|---|---|---|
“Cannot delete the folder because it contains locked file(s). Contact the file administrator.” | The folder contains a locked document. | Request the file administrator to unlock the document. The file administrator can unlock documents. Specifying Access Privileges for Documents Stored in Document Server |
“Cannot detect original size.” | An original is not placed on the machine. | Place the original correctly. |
An original with a difficult-to-detect size even in the regular size, such as a transparency or paper with sticky notes, is placed on the machine. | When scanning an original of a difficult-to-detect size, specify the paper input location. Also, when making an enlarged or reduced copy, select an item other than [Auto Reduce / Enlarge]. | |
An original with a custom size is placed on the machine. | When scanning an original with a custom size, specify the original size in [Original Settings] | |
“Cannot display preview of this page.” | The format of the image data is corrupted. | Press [Confirm] to display the preview screen without a thumbnail. If the image data comprises multiple pages, press |
“The selected folder is locked. Please contact the file administrator.” | The wrong password was entered 10 times while performing operation on a password-protected folder, and the folder is locked. | Request the file administrator to unlock the folder. The file administrator can unlock folders. |
to display a different page.