User GuideIM 7000/8000/9000

When Copies Are Not as Expected

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

When the Machine Does Not Operate as Expected

Condition	Cause	Solution and reference
Number of copies cannot be specified.	A number that exceeds [Maximum Copy Quantity] is specified.	Perform copying in several batches. You can change the maximum number of copies that can be made a one time in [Settings][Copier / Document Server Settings][Others][Quantity][Maximum Copy Quantity].
A copy is made on paper of a size that is different from the original, or the copied image is trimmed because the orientation of the original and the copied image do not match when [Auto Paper Select] is specified.	The original was placed in the incorrect position on the exposure glass.	Place the original correctly. Placing an Original on the Exposure Glass
	The sensor did not operate correctly when the original was placed in the ADF.	Check that the sensor is not dirty, or blocked by an object. Placing an Original in the Auto Document Feeder (ADF)
	A malfunction occurred temporarily on the machine.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
The output pages are separated at an incorrect position when sorted.	The memory became full while the sort job was being processed, and the job was output divided.	To stop copying when the memory becomes full, specify [Off] in [Settings][Copier / Document Server Settings][Finishing][Sort][Memory Full Auto Scan Restart].
Paper is jammed when printing.	Paper other than recommended paper is used.	Use recommended paper.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
	When printing using the bypass tray, the paper size and type are not correctly specified in the printer driver.	Check that the paper size and type are correctly specified.

When the Output Paper Is Not Ejected as Expected

Condition	Cause	Solution and reference
Paper becomes wrinkled.	Paper is too thin.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
Edge of the paper may become bent.	Paper other than recommended paper is used.	Use recommended paper.
	The paper contains too much moisture.	Use paper that has been stored in a dry environment.
	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
	Paper may be bent when it is ejected from the finisher upper tray.	Change the output tray to the finisher shift tray.
The ejected sheets are not aligned.	The paper is not placed correctly on the machine.	See the items to check when paper jam occurs frequently, and check that paper is loaded correctly. When Paper or an Original Is Jammed
More than one sheet of paper is ejected at one time (multi-sheet feeding).	The sheets of paper are in close contact with each other.	Fan the sheets thoroughly before loading them in the paper tray.

When Duplex Printing or Editing of the Pages Is Not Performed as Expected

Along with the individual solution, check the original size and how the original is placed on the machine.

Placing an Original on the Exposure Glass

Placing an Original in the Auto Document Feeder (ADF)

Condition	Cause	Solution and reference
The copied image is not printed on the output sheets as expected.	The original is placed in the wrong orientation.	Specify the setting in [Original Setting][Original Orientation] again.
The copied pages are printed in the orientation of Open to Top when [Open to Right/Left] is specified, or printed in the orientation of Open to Right/Left when [Open to Top] is specified.	The orientation in which the original is placed is incorrect.	Check Original Orientation and Original Setting in [2 Sided/Combine], and place the original again. Duplex Copying
Images are trimmed or margins are added unexpectedly in [Combine].	[Copy Ratio] and paper size are combined incorrectly for the original size.	Specify [Copy Ratio][Fit to Paper Size].
The copied image is cropped in [Erase Center/Border].	The specified width is too large.	Specify a narrower width to erase in [Edit / Stamp][Erase Center/Border].
The copied image is cropped when [Margin Adjustment] is specified.	The specified width is too large, or the margin on the edge opposite from the binding edge is too small.	Specify a narrower width in [Edit / Stamp][Margin Adjustment].
The image is cropped in [Copy Ratio].	The image was copied rotated by 90 degrees for the specified original size and paper size.	Specify [Copy Ratio][Fit to Paper Size].
The output sheets folded in the [Booklet] or [Magazine] setting do not come out in the form of a book.	The combination of the original and opening orientation is incorrect.	Specify the opening orientation in [Settings][Copier / Document Server Settings][2 Sided / Combine][Book][Orientation: Booklet, Magazine]. 2 Sided / Combine
The paper or tray that you want to use cannot be selected in Duplex printing.	The specified paper is too thick or too thin.	Check the paper that is supported in Duplex printing, and load the paper in the tray. List of Specifications for Standard Functions
	The Paper Type that is not supported in Duplex printing is specified on the paper tray to use or the paper is not specified as the target of Duplex printing in [Tray/Paper Settings].	Check "Paper Type/Thickness" and "Apply Duplex" in [Settings][Tray/Paper Settings][Paper Size/Paper Type].
The pages are not copied in the expected order in Duplex or Combine printing.	The original is placed in the incorrect orientation.	When placing the original on the ADF, place it with the top edge on top. When placing the original on the exposure glass, place it from the first page.
The backside of the paper is not printed in Duplex printing.	The paper size is specified incorrectly.	Check that the loaded paper size and the setting in [Settings][Tray/Paper Settings] match. Loading Paper into the Paper Tray

When the Finished Paper Is Not as Expected

Condition	Cause	Solution and reference
The output paper is not stapled together.	A staple is jammed.	Remove the jammed staple. When a Staple Is Jammed
	The staple cartridge is not correctly set.	Set the cartridge again. Replenishing the Staples
	The output paper is curled.	Correct the curl before loading the paper in the tray. When the paper supports duplex printing, fan the paper thoroughly and turn over the paper.
The output paper is not stapled in the specified position.	The original is set in an orientation that does not match the specified staple position.	Specify the original orientation again. Stapling Copied Pages
Paper is not delivered to the output tray when stapling the output paper.	The paper not yet stapled remains inside the machine when copying is canceled while Staple printing is in progress.	Press [Reset] and remove the paper remaining inside the staple unit.
Wrinkling occurs when Gate Fold, Letter Fold-in, or Letter Fold-out is applied.	Wrinkling can occur if Gate Fold, Letter Fold-in, or Letter Fold-out is applied to B4 JIS (Japanese Industrial Standard), A3, 8 ¹/₂" × 14", 11" × 17", 12" × 18", 8K, or larger sizes of paper.	When applying Gate Fold, Letter Fold-in, or Letter Fold-out to paper larger than A4, we recommend you enable image reduction and use paper no larger than A4.
When you print Z-folded paper, the machine indicates that the output tray is full even though the amount of output paper on the tray is less than the stack capacity.	The Z-fold support tray is not set.	Set the Z-fold support tray for finisher or multi-folding unit. List of Specifications for Standard Functions
The multi-folding unit outputs sheets with creased edges when Gate Fold is applied.	The paper is curled.	Remove the paper, and then reload it upside down. Remove the paper, and then reload it in the opposite direction.
The position of the fold is incorrect when Letter Fold-in is applied to a B5 JIS sheet.	Multi-sheet fold has been specified when only one sheet is being printed.	Clear the Multi-sheet Fold check box in [Finishing][Fold][Letter Fold-in (Right - Left)] or [Letter Fold-in (Top - Bottom)][Detailed Settings]. Folding Copied Sheets

When Using the Connect Copy Function

Condition	Cause	Solution and reference
You cannot staple, punch, or fold.	The main and sub-machines do not have the same option installed.	Press [Connect Copy] to cancel Connect Copy.

If You Cannot Use Connect Copy

Condition	Cause	Solution and reference
[Connect Copy] is not displayed.	The sub-machine's power is off.	Turn on the sub-machine's power.
[Connect Copy] is not displayed.	Functions that cannot be used with Connect Copy are selected on the main machine (such as storing or copying the first page of a document in the Document Server).	Cancel the functions selected on the main machine.
[Connect Copy] is not displayed.	The main machine is in Interrupt mode.	Press [Interrupt] on the main-machine to cancel Interrupt mode.
[Connect Copy] is not displayed.	The [Connect Copy Key Display] setting is off.	Select [On] for the [Connect Copy Key Display] setting.
[Connect Copy] is not displayed.	The cable connecting the two machines is damaged.	Contact your service representative.
[Connect Copy] is not displayed.	The icon is lit.	Follow the instructions displayed.
[Connect Copy] appears faded.	Functions that cannot be used with Connect Copy have been set.	Press [Reset] to clear the settings.

If Connect Copy Is Canceled

Condition	Cause	Solution and reference
The machine cancels [Connect Copy].	The main machine's power is off, or [Energy Saver] was pressed.	Turn on the main machine's power, or press [Energy Saver], and then press [Connect Copy].
The machine cancels [Connect Copy].	The sub-machine's power is off.	A message instructing you to check the sub-machine appears on the display of the main machine. Press [Cancel] to clear Connect Copy. Turn on the sub-machine's power, press [Connect Copy], and then make your settings again.
The machine cancels [Connect Copy].	The Weekly Timer setting is coming into effect on the main machine.	Press the main machine's [Energy Saver], and then press [Connect Copy]. Date/Time/Timer
An error message indicates the main machine has broken down.	The icon is lit.	Copying is not possible. Follow the instructions displayed.

If You Cannot Exit from Connect Copy

Condition	Cause	Solution and reference
There is no response when you press [Connect Copy].	Scanning is in progress.	Press [Stop] on the main machine, and then press [Stop].
There is no response when you press [Connect Copy].	Copying is in progress.	Press [Stop] on the main machine, and then press [Stop].
There is no response when you press [Connect Copy].	A paper misfeed has occurred on either the main machine or sub-machine.	Follow the instructions displayed. Precautions When Removing Jammed Paper When a Staple Is Jammed If the sub-machine's display indicates that a cover is open, follow the instructions displayed. To cancel Connect Copy, press [Stop] on the main machine, follow the on-screen instructions to stop copying, and then press [Connect Copy] to cancel.
There is no response when you press [Connect Copy].	[Stop] has been pressed on the main machine.	To cancel Connect Copy, press [Stop] on the main machine, follow the on-screen instructions to stop copying, and then press [Connect Copy] to cancel.
There is no response when you press [Connect Copy].	Toner or other supplies need to be replaced on either the main machine or sub-machine.	Follow the instructions displayed. Loading Paper into the Paper Tray Replacing the Toner Replenishing the Staples When the Hole Punch Receptacle Is Full To cancel Connect Copy, press [Stop] on the main machine, follow the on-screen instructions to stop copying, and then press [Connect Copy] to cancel.