When a Message Appears While Using the Printer Function

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

Messages that Appear without Error Codes

Message	Cause	Solution and reference
`“Address Book is currently in use by another function. Authentication has failed.”`	The address book is in use by another function, and authentication query is not possible.	Try again later.
`“A function which cannot be used with Fold mode was set. The job has been cancelled.”`	A setting that cannot be specified with folding was specified, and printing was canceled.	Check the setting, and cancel the function that cannot be specified with the fold function.
`“A job via the network that was not printed exists because an error occurred. It was stored as a job not printed.”`	When the error job storing function is enabled, an error occurred in the print job sent via the network and the canceled job was stored.	Check that the machine is connected to the network correctly. For details about your network environment, consult the network administrator. The stored document can be printed. Printing Documents Stored in the Printer from the Control Panel
`“All the remaining print volume has been allocated to another central managed client(s). The job has been cancelled.”`	The job was canceled because the usage count information could not be obtained from the Central Management machine.	All job slots are occupied by other devices. Check the status of the client machine.
`“An error occurred while printing a job with Background Numbering. The job has been cancelled.”`	A size that is impossible to print was specified.	Specify a size smaller than 297.0 mm (11.7 inches) wide and 432.0 mm (17.0 inches) long in "Print On:" in the printer driver. When [Same as Original Size] is specified in "Print On:", reduce the size specified in "Print On:" or adjust the size in the application.
`“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”`	The settings in the printer driver are incorrect.	Check the following in the printer driver: Is a value smaller than 600 dpi specified in [Resolution]? Applying Different Print Settings Depending on the Document Type Is only space(s) entered as the text to use for the background pattern in the unauthorized copy prevention function? Is Document Server specified as the print method? Storing Documents to Print in the Machine
	Unauthorized copy prevention is given priority in [Settings for Administrator].	Consult the device administrator for the settings of the machine. The machine administrator can change the setting in [Settings][System Settings][Settings for Administrator][Security Pattern/Stamp][Unauthorized Copy Prevention Printing: Printer]. Data Management/Maintenance
`“Auto-registration of user information has failed.”`	The maximum number of items that can be registered has been exceeded and the authentication information for LDAP authentication or Windows authentication cannot be registered automatically.	Delete a user that is no longer necessary from the address book.
`“Booklet/Half Fold is not available with the settings. The job has been cancelled.”`	A setting in which Booklet or Half-fold cannot be performed was specified, and printing was canceled.	Check the setting for the availability of the Booklet or Half-fold function. List of Specifications
`“Cannot access the Memory Storage Device.”`	An SD card or USB flash memory device is unavailable for use.	Check that the external media is formatted in FAT16 or FAT32, and write protection is not enabled on the media. Check that the external media is not corrupted or damaged.
`“Cannot store data of this size.”`	The paper size is too large.	Reduce the paper size of the document to send. The document to send cannot be stored at a custom size.
`“Classification Code is incorrect. The job has been cancelled.”`	A classification code is not specified.	Consult the machine administrator for the classification code, and enter the code in [Classification Code] in "Detailed Settings" on the [Basic] tab [Modify] under "Job Type" in the printer driver.
	The document was printed in a printer driver that does not support the classification code.	Request the machine administrator to change the setting of the classification code. Machine administrator: Change [Classification Code] to [Optional] in Web Image Monitor if necessary. Managing the Number of Printed Sheets Using the Classification Code
`“Collate has been cancelled.”`	The sort function was canceled.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“Command Error”`	A problem occurred in the data because of the communication status or another reason.	Check that the machine can communicate with the computer properly.
	A printer driver that does not support the machine was used.	Use the printer driver for the machine. Obtain and install the latest version of the driver.
	The print command did not complete correctly.	In the printer driver, go to the [Others] tab [Special Settings][Image Quality] and then change [Vector/Raster:] to [Raster].
`“Communication error with central management server has occurred. The job has been cancelled.”`	The job was canceled because a Central Management communication error occurred.	Check the status of the Central Management machine.
`“Compressed Data Error.”`	Compressed data is corrupted.	Check that the tool used for creating the compressed data is functioning properly. Check that the machine can communicate with the computer properly.
`“Connection with the machine has failed. Check the machine structure.”`	The machine is malfunctioning, and [Printer] cannot be used.	Check whether a message is displayed on the control panel. Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“Data storage error.”`	Printing a document as Test Print, Locked Print, Hold Print, Store Print, or storing the document in Document Server failed. The hard disk is malfunctioning.	If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“Document Server is not available to use. Cannot store.”`	Use of the Document Server function is restricted.	Consult the user administrator.
`“Duplex has been cancelled.”`	The paper source tray is not specified for duplex printing.	Specify to use the paper tray for duplex printing in [Settings][Tray/Paper Settings][Paper Size/Paper Type].
`“Error has occurred.”`	An error such as a syntactic error has occurred.	Check that the PDF file to print does not have an error.
`“Exceeded max. capacity of Document Server. Cannot store.”`	The hard disk is almost full.	Reduce the size of the document to send. Erase documents that are no longer needed. Deleting Documents Stored in the Machine Erasing Documents from Document Server
`“Exceeded max. number of files. (Auto)”`	The maximum number of Store Print jobs or the maximum number of jobs that can be managed for Hold Print (Auto) documents has been exceeded while storing a document printed by Normal Print as a Hold Print job by the error job storing function.	Erase a Hold Print (Auto) document that is no longer needed. Deleting Documents Stored in the Machine
`“Exceeded max. number of files of Document Server. Cannot store.”`	The number of documents stored in the machine exceeds the maximum number.	Erase documents that are no longer needed. Erasing Documents from Document Server
`“Exceeded max. number of pages. (Auto)”`	An "exceeded max. number of pages" error occurred while storing a document printed by Normal Print as a Hold Print job by the error job storing function.	Reduce the number of pages to print. Erase documents that are no longer needed. Deleting Documents Stored in the Machine Erasing Documents from Document Server
`“Exceeded max. number of pages of Document Server. Cannot store.”`	The number of pages stored in the machine exceeds the maximum number.	Reduce the number of pages in the document to send. Erase documents that are no longer needed. Erasing Documents from Document Server
`“Exceeded max. pages. Collate is incomplete.”`	The maximum number of sheets that can be sorted has been exceeded.	Reduce the number of pages to print.
`“Exceeded the maximum number of multi-sheet fold. The job has been cancelled.”`	The maximum number of sheets that can be specified for multi-sheet fold has been exceeded. The multi-sheet fold job was canceled.	Up to three sheets can be folded at a time in multi-sheet fold. Reduce the number of sheets to copy, and set the originals again.
`“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”`	When the print volume is limited, printing was canceled because the print volume of a user exceeded the upper limit allotted for the user.	For details about the print volume use limitation, consult the user administrator. The user administrator can clear the counter or change the limit on the print volume. Confirming the Counter for Each User Specifying Maximum Print Volume Use of Each User
`“File system is full.”`	The file system is full, and the PDF file cannot be printed.	Erase documents that are no longer needed. Deleting Documents Stored in the Machine Erasing Documents from Document Server
`“Hardware Problem: HDD”`	An error is occurring on the hard disk of the machine.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“Hardware Problem: USB”`	An error has occurred on the USB interface.
`“Hardware Problem: Ethernet”`	An error has occurred in the Ethernet interface.
`“Hardware Problem: Wireless Card”`	An error has occurred in the Wireless LAN board.	Turn off the power of the machine, check that the Wireless LAN board is correctly installed in the machine, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“HDD is full.”`	The area reserved for forms or fonts in PostScript 3 is full.	Delete a registered form or font that is no longer necessary.
`“HDD is full. (Auto)”`	An overflow error occurred in the hard disk while storing a document printed by Normal Print as a Hold Print job by the error job storing function.	Reduce the size of the document to print. Erase documents that are no longer needed. Deleting Documents Stored in the Machine Erasing Documents from Document Server
`“I/O buffer overflow.”`	An overflow has occurred in the receive buffer.	Reduce the transmission data. Increase the value in [I/O Buffer] on [Settings][Printer Settings][Host Interface].
`“Information for user authentication is already registered for another user.”`	In LDAP authentication, the same name is registered under different IDs on different servers, and duplicate names (account names) occurred such as when switching the domain (server).	Consult the user administrator. User administrator: Delete the corresponding user from the address book, and register the user again after resolving the duplicate names on different servers.
`“Insufficient Memory”`	The amount of available memory is insufficient.	Decrease [Resolution] in the printer driver. Applying Different Print Settings Depending on the Document Type
`“Load following paper in XXX. To force print, select another tray and press [Continue].”` (XXX indicates the tray name)	The paper tray specified in the printer driver has no paper loaded.	To proceed with printing after changing the paper setting, select a tray and press [Print]. However, when Staple, Punch, Fold, Cover Sheet, Slip Sheet, Chaptering, or Designate is specified, or when Duplex printing is specified on a paper tray that does not support the function, printing cannot be performed. When Sort is specified, only one copy of the document is printed. To proceed with printing on the specified paper, load the paper in the tray. Loading Paper into the Paper Tray
`“Memory Overflow”`	The insufficient memory error has occurred while printing from the printer driver (PCL 6).	In the printer driver, go to the [Others] tab [Special Settings][Image Quality] and then change [Vector/Raster:] to [Raster].
`“Memory Retrieval Error”`	The data in the memory could not be retrieved.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“No response from the server. Authentication has failed.”`	In LDAP or Windows authentication, a timeout error occurred while submitting an authentication query to the server.	Consult the administrator of the authentication server. When using the Active Directory of the Windows server for LDAP Authentication, change [Settings][System Settings][Settings for Administrator][Authentication/Charge][Administrator Authentication/User Authentication/App Auth.][LDAP Search] "Follow Referrals on LDAP Server" to [Inactive].
`“Output tray has been changed.”`	The destination to deliver the output paper was changed because of the paper size limitation of the output destination.	Specify the correct destination to deliver the output paper.
`“Paper size and/or type mismatched or no ppr. in Bypass Tray.”`	The paper size or paper type specified in the printer driver does not match the paper settings, in the machine, for the bypass tray.	Specify [Driver/Command] in [Settings][Tray/Paper Settings][Printer][Tray Setting Priority][Bypass Tray].
`“Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools.”`	The paper tray loaded with paper of the size or type specified in the printer driver is not available.	To proceed with printing after changing the paper setting, select a tray and press [Print]. When Staple, Punch, Fold, Cover Sheet, Slip Sheet, Chaptering, or Designate is specified, or when Duplex printing is specified on a paper tray that does not support the function, printing cannot be performed. When Sort is specified, only one copy of the document is printed. To proceed with printing on the specified paper, load the paper and then check that the paper size and type are correctly specified in [Settings][Tray/Paper Settings]. Loading Paper into the Paper Tray
`“Parallel I/F board has a problem.”`	An error has occurred in the parallel interface.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power If the message persists even after you have turned the power off and then on, consider repairing the machine.
`“Printer font error.”`	There is a problem in the font file of the machine.	Consider repairing the machine.
`“Print overrun.”`	A page image is discarded while printing the page.	Decrease [Resolution] in the printer driver. Applying Different Print Settings Depending on the Document Type
`“Punch has been cancelled.”`	The Punch function was canceled because the staple position is specified incorrectly.	Check the orientation of the paper and print data, and the specified punch position. Punching Holes on Printed Pages
`“Receiving data failed.”`	Transmission of data was canceled.	Send the data again.
`“Sending data failed.”`	Transmission of data from the printer driver was canceled.	Check that the computer is operating normally.
`“Staple error occurred. The job has been cancelled.”`	The number of sheets that can be stapled was exceeded, and printing was canceled.	Check the number of sheets that can be stabled on the finisher in use. List of Specifications
`“Staple has been cancelled.”`	The staple function was canceled because the number of sheets exceeds the maximum that can be stapled or the staple position is specified incorrectly.	Check the specification of the finisher in use, and specify the setting accordingly. Number of sheets that can be stapled together List of Specifications Staple position that can be specified on different paper orientation and print data orientation Stapling Printed Pages Certain settings can produce staple results that might not be as expected when the paper is delivered to the output tray.
`“Staple has been cancelled.”`	A malfunction occurred temporarily on the machine.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“The job was cancelled because the specified settings are not applicable for Booklet.”`	A condition in which binding cannot be performed was specified, and printing was canceled.	Check the binding condition.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory.”`	The amount of available space on the hard disk became low while saving the capture data.	Reduce the size of the document to send. Erase documents that are no longer needed. Deleting Documents Stored in the Machine Erasing Documents from Document Server
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files.”`	The number of documents stored in the machine exceeded the maximum number while saving the capture data.	Erase documents that are no longer needed. Erasing Documents from Document Server
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file.”`	The number of pages stored in the machine exceeded the maximum number while saving the capture data.	Reduce the number of pages in the document to send. Erase documents that are no longer needed. Erasing Documents from Document Server
`“The selected paper size is not supported. This job has been cancelled.”`	A paper size that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated.	Print the document on paper of a size that can be fed on the machine.
`“The selected paper type is not supported. This job has been cancelled.”`	A paper type that cannot be fed on the machine was specified and printing was canceled by the auto job cancel function that was activated.	Print the document on paper of a type that can be fed on the machine.
`“You do not have a privilege to use this function. This job has been cancelled.”`	Authentication information is not registered correctly in the printer driver.	Specify the authentication information in the printer driver. For the authentication information, consult the user administrator. Specifying Login Information in the Printer Driver
	The user registered in the printer driver does not have permission to use the printer function.	Consult the user administrator. The user administrator can change the access permissions in the address book. Confirming the Available Functions
`“Z-fold error.”`	A setting in which Z-fold cannot be performed was specified, and the Z-fold function was canceled.	Check the tray, paper orientation and print data orientation settings, and the specified position for postprocessing.

Messages that Appear with Error Codes

Check the system configuration list or print settings list. The details of the error may also be printed in the list.

List/Test Print

Message	Cause	Solution and reference
`“84: Insufficient memory for image processing.”`	The amount of available work area is insufficient for processing images.	Reduce the transmission data.
`“86: The parameter for the control code is invalid.”`	The parameter in the control code is incorrect.	Specify the correct parameter.
`“92: The print job was cancelled.”` (displayed in the error history)	Printing is canceled from the control panel.	To perform printing, operate the control panel again.
`“98: Failed to access the hard disk.”`	Accessing the hard disk failed.	Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. Turning On and Off the Power
`“99: RTIFF Error”`	When printing a file from an SD card or USB flash memory device, the file to print is in an unsupported format or corrupt.	Check the data to print.
`“BAI: Job Cancelled Because Authentication Settings Changed”`	The authentication setting was changed during printing, so printing was canceled by the auto job cancel function.	Check the authentication setting.
`“BAJ: Paper Output Option Malfunction”`	A peripheral equipment had a problem, so printing was canceled by the auto job cancel function.	Contact your service representative.
`“CB: Password Error”`	The entered password was incorrect, so printing was canceled by the auto job cancel function.	Confirm the correct password for the document and enter it.
`“CC: User ID Error”`	The user ID was invalid, so printing was canceled by the auto job cancel function.	Enter the correct login username. Confirm the login username with the user administrator.
`“CD: PS/PDF Error”`	A postscript language error occurred in PS3 or PDF printing, so printing was canceled by the auto job cancel function.	Check if there is a problem with the printing data.
`“CE: PCL5e/XL Error”`	An error occurred in PCL6 printing, so printing was canceled by the auto job cancel function.	Check that the machine can communicate properly with the PC.
`“CK: XPS Error”`	An error occurred in XPS printing, so printing was canceled by the auto job cancel function.	Check that the machine can communicate properly with the PC.
`“CM: PS3/PDF Error (Time Out)”`	A timeout error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function.	Check that the machine can communicate properly with the PC. PostScript 3 Check the following setting items. When [Use Machine Setting(s)] is selected, set the waiting time longer. When [Use Driver/Command] is selected, set the waiting time specified by the command longer. Check the setting of [Settings][Printer Settings][PS Menu][Job Timeout].
`“CN: PS3/PDF Error (Driver/Machine Mismatched Settings)”`	Some of [Printer Settings] on the print data did not match the machine settings, so printing was canceled by the auto job cancel function.	Check that the printer settings specified in the print data match the settings in [Settings][Printer Settings][PS Menu].
`“CO: PS3/PDF Error (Font Error)”`	A font error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function.	Register the required fonts.
`“CP: PS3/PDF Error (Insufficient Processing Memory)”`	An insufficient memory error occurred in PostScript 3 or PDF printing, so printing was canceled by the auto job cancel function.	Specify [Font Priority] in [Settings][Printer Settings][System][Memory][Memory Usage].
`“CQ: Some pages were not printed because they were blank.”`	An error occurred in RPCS printing, so printing was canceled by the auto job cancel function.	Consider repairing the machine.
`“EB: Job cancelled because it was prohibited.”`	A printing job has been set to be canceled, so printing was canceled by the auto job cancel function.	Contact your machine administrator. Machine administrator can change the setting in [Settings][Printer Settings][Data Management/Maintenance][Print Jobs][Restrict Direct Print Jobs].
`“EC: Failed to store/skip an errored job.”`	A document has been set to be stored or canceled when an error occurs and it did not operate, so printing was canceled by the auto job cancel function.	Fix the error that occurred. You can check the settings of the operation when an error occurs in [Settings][Printer Settings][System][Error Action][Store and Skip Errored Job].
`“ED: Paper Size Error with Printing Magazine”`	A paper size that cannot be used for 2 sided print was specified and [Magazine] finishing was not available, so printing was canceled by the auto job cancel function.	When specifying [Magazine], check and specify the paper size that corresponds to 2 sided print. List of Specifications
`“EE: Mixed Paper Size Error with Printing Magazine”`	Two or more paper sizes were used and [Magazine] finishing was not available, so printing was cancelled by the auto job cancel function.	When specifying [Magazine], use sheets of the same size.