RTIFF Troubleshooting
Error Messages
If an image is not printed correctly, or the transferred image is not printed at all, print the error message and check its details.
There are two kinds of errors: Warning and Error.
In the case of a warning error, an error message is displayed on the control panel.
Message | Cause | Behavior |
|---|---|---|
99: Error |
| Ignores the problem that has caused the error, and proceeds with printing. |
*1 A warning error occurs if an invalid printing option name is specified. No warning error message appears even if an invalid value is specified in the "pjl", "qty", "imagedirection", and/or "usercode" printing options.
Cause | Behavior |
|---|---|
| Stops receiving the print data, and discards the data that has already been received. Depending on the cause of the error or the circumstance under which it occurred, the content on the page being rendered may either be printed or discarded. |
A warning message is not displayed when [Only Important Ones] is selected in [Printer Settings]
[System][Error Action][Error Display Setting]. See the following for details about [Error Display Setting].
No error message is displayed when:
The error message is printed
Another printer language is selected
More data is sent
If the cause for the error cannot be identified, the error content can be checked in detail by printing the error message.
Other error messages may appear, depending on the condition of the machine. See the following for other error messages.
How to print an error message
You can print Warning and/or Errors that have occurred after switching to RTIFF. If no such error has occurred, no error messages are printed.
Use the following procedures to print error messages:
To print an error message that has already occurred:
On the control panel of the machine, display the Printer Settings screen, and print the Settings List (RTIFF).
Use the summary print specification command to print the Settings List (RTIFF).
To print an error message on data to be sent:
Specify "On" for "Q. Print Error Message" on the RTIFF Menu, and then send the data in which an error occurs.
Specify the "errorprint" printing option, and then send the data.
The error log is cleared when an error message is printed.
If the machine is set not to print an error message on the RTIFF Menu or in the printing options, and you change these settings to print an error message when an error occurs, error messages remaining in the error log are printed even if the data printed after the settings have been changed causes no error.
When RTIFF exits due to the machine being turned off or the printer language being switched to another, the error log is cleared even if an error message is not printed. If you have unintentionally cleared the error, send the data that causes the error again.
Error messages may be printed in the Configuration list or error log. See the following for details.
Format and meaning of an error message
Error messages are printed in the following format:
number RTF: type: error message
A 6-digit number at the beginning of each line indicates the serial count of errors that have occurred since RTIFF was started.
The word "Warning" printed after "RTF:" indicates a warning error.
The word "Error" printed after "RTF:" indicates a fatal error.
Warning
option: Invalid argument: XXX
An invalid value was specified in the "option" printing option.
Specify an appropriate value in the printing option.
option: Invalid value XXX. Cannot specify over max
A value larger than the "max" was specified in the "option" printing option.
Specify an appropriate value in the printing option.
option: Invalid value XXX. Cannot specify under min
A value smaller than the "min" was specified in the "option" printing option.
Specify an appropriate value in the printing option.
autopaper: too small allow size XXX
A value smaller than the lower limit min was specified for tolerance in the "autopaper" printing option.
Specify an appropriate value in the printing option.
autopaper: XXX set N %
A unit character other than % was specified for tolerance in the "autopaper" printing option.
Specify an appropriate character in the printing option.
cannot specify value: option = value
A value outside the specifiable range was specified in the "option" printing option.
Specify an appropriate value in the printing option.
cannot specify value: autoreduce = value
A value outside the specifiable range was specified in the "autoreduce" printing option.
Specify an appropriate value in the printing option.
Invalid option option
An invalid printing option was specified.
Specify the correct printing option.
mag(m) * xmag(xm) < mag min(min)
The reproduction ratio in the horizontal direction determined from the RTIFF Menu settings and printing options was smaller than the lower limit min.
Correct the RTIFF Menu settings and printing options related to the reproduction ratio.
mag(m) * xmag(xm) > mag max(max)
The reproduction ratio in the horizontal direction determined from RTIFF Menu settings and printing options was larger than the upper limit max.
Correct the RTIFF Menu settings and printing options related to the reproduction ratio.
mag(m) * ymag(ym) < mag min(min)
The reproduction ratio in the vertical direction determined from RTIFF Menu settings and printing options was smaller than the lower limit min.
Correct the RTIFF Menu settings and printing options related to the reproduction ratio.
mag(m) * ymag(ym) > mag max(max)
The reproduction ratio in the vertical direction determined from RTIFF Menu settings and printing options was larger than the upper max.
Correct the RTIFF Menu settings and printing options related to the reproduction ratio.
no disk space.diskbuffer not work
"Hard Disk" is selected for "W. Data Buffer" on the RTIFF Menu or the "diskbuffer" was specified, but the available space on the hard disk was insufficient (less than 1MB) to create the disk buffer. If the error persists, the hard disk might have failed. Contact your service representative.
no resolution. tifffit not work
No tag describing the resolution information was embedded in the received TIFF data, and "T. Auto Reduce/Enlarge to Scanned Image Size" on the RTIFF Menu or the "tifffit" printing option was ignored.
Correct the data.
tiff: tiff_data_error
Unsupported format/value, invalid tag and/or bitmap image information is embedded in the received TIFF data.
Correct the data and embed the appropriate information.
Using mag, xmag, ymag in panel setting
The specified reproduction ratio in the horizontal or vertical directions is outside the specifiable range. The settings for the printing options were discarded, and only the reproduction ratio on the RTIFF Menu was applied.
Correct the RTIFF Menu settings and printing options related to the reproduction ratio specification.
command: Invalid parameter: XXX
The received data contained a command (Printer Language switch command, summary print specification command or printing option specification command) with an incorrect parameter.
Correct the parameter.
command: Invalid format: XXX
The received data contained a command (Printer Language switch command, summary print specification command, or printing option specification command) in an incorrect format.
Check the format and embed the command correctly.
CALS: CALS_data_error
The received CALS data contained an unsupported format/value, invalid header record, and/or bitmap image information.
Correct the data and embed the appropriate information.
Error
BitsPerSample(n) of photometric(m) is not supported
The received TIFF data was of a format that is not supported by RTIFF.
Correct the TIFF data.
CALS: No space
The available memory capacity was insufficient to process the received CALS data.
Correct the data and reduce its size.
CALS: No memory
The available memory capacity was insufficient to process the received CALS data.
Correct the data and reduce its size.
CALS: CALS_data_error
The received CALS data contained an unsupported format/value, invalid header record, and/or bitmap image information.
Correct the data and the embedded information.
Cannot get color map
The received TIFF data contained no Color map information.
Correct the TIFF data.
Cannot get image length
The received TIFF data contained no information describing the bitmap image height.
Correct the TIFF data.
Cannot get image width
The received TIFF data no information describing the bitmap image width.
Correct the TIFF data.
Invalid image length(l)
The value of the bitmap image height in the received TIFF data was invalid.
Correct the TIFF data.
Invalid image width(w)
The value of the bitmap image width in the received TIFF data was invalid.
Correct the TIFF data.
Out of memory
The amount of available memory was insufficient to process the received TIFF data.
Correct the data, and reduce its data size.
Select "Hard Disk" in "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option.
Photometric(n) is not supported
The received TIFF data was of a format that is not supported by RTIFF.
Correct the TIFF data.
Raster file size is too big
The size of the received TIFF data was too large, and the amount of available memory was insufficient to process the data.
Correct the data and reduce its data size.
Select "Hard Disk" in "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option.
The received TIFF data was of a format (data storage sequence) that is not supported by RTIFF.
Correct the TIFF data.
Select "Hard Disk" in "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option.
Raster file width is too big
The width of the bitmap image in the received TIFF data was too large, and could not be processed.
Correct the TIFF data, and reduce the image data width.
Rest of lines will be ignored
An error occurred, and the remaining data was ignored.
Resolve the cause of the error.
SamplesPerPixel(n) of photometric(m) is not supported
The received TIFF data was of a format that is not supported by RTIFF.
Correct the TIFF data.
tiff: No space
The amount of available memory was insufficient to process the received TIFF data.
Correct the data, and reduce its data size.
Select "Hard Disk" in "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option.
tiff: No memory
The amount of available memory was insufficient to process the received TIFF data.
Correct the data, and reduce its data size.
Select "Hard Disk" in "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option.
tiff: tiff_data_error
The received TIFF data contained an unsupported format/value, invalid tag and/or bitmap image information.
Correct the data and the embedded information.
TIFF tiled image is not supported
The received TIFF data was of a format that is not supported by RTIFF.
Correct the TIFF data.
If the Image Cannot Be Printed as Intended
TIFF data or CALS data is reduced (or enlarged) when printed.
This problem is caused by a difference in resolution between the machine and the TIFF/CALS data. Specify the same resolution as that of the TIFF data using the RTIFF Menu settings or a printing option. If the same resolution as that of the TIFF data is not found in the setting items, or if the image is composed of elements of more than one resolution, specify "On" for "T. Auto Reduce/Enlarge to Scanned Image Size" on the RTIFF Menu, or specify the "tifffit" printing option.
The image is moved toward a certain edge of the paper when printed.
Specify either of the following:
"Edge to Edge" for "S. Printable Area" on the RTIFF Menu.
The "maxarea" printing option
"On" for "O. Centering within Printable Area" on the RTIFF Menu.
The "center" printing option
It is recommended to specify either of these settings or printing options when printing drawing data.
TIFF data or CALS data in portrait orientation is printed in landscape orientation, and parts of the image are trimmed.
This problem may occur when "Portrait" is selected as the default in "5. Orientation" on the RTIFF Menu. In order to print data in horizontal orientation correctly on the paper, specify "Landscape" in "5. Orientation", or specify the "landscape" printing option.
Such image can also be printed on the paper in the appropriate orientation matching the data by selecting "On" for "U. Auto Paper Select" on the RTIFF Menu or by specifying the "autopaper" printing option.
Auto paper input location selection cannot be specified.
Select "On" for "U. Auto Paper Select" on the RTIFF Menu, or specify the "autopaper" printing option.
A paper size one larger than desired is selected by auto paper input location selection.
Some TIFF data created by scanning originals may be created in a size slightly larger than the specified regular size.
Select "On" for "U. Auto Paper Select" on the RTIFF Menu and then specify "V. Auto Paper Select: Margin Tolerance", or specify "tolerance" in the "autopaper" printing option.
Example of the printing option: autopaper=10%
Printing is not performed as intended.
Print the error message and resolve the cause of the problem accordingly.
If the Printer Language is switched to another language, or if the printer is turned off, details of the error message are cleared. To print the details of the error in such cases, select "On" for "Q. Print Error Message" on the RTIFF Menu or specify the "errorprint" printing option "errorprint", and then print the erroneous TIFF data again.
For details about error messages, see Error Messages.
Only some of the pages in TIFF data composed of a large number of pages are printed.
The amount of memory allocated for RTIFF is insufficient to process the data.
Specify "Hard Disk" for "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option.
TIFF or CALS data is too large to print on large paper.
The amount of memory allocated for RTIFF is insufficient to process the data.
Specify "Hard Disk" for "W. Data Buffer" on the RTIFF Menu, or specify the "diskbuffer" printing option. It may take a long time to process a large volume of data. If the Data In lamp is flashing, the data has been received successfully by the machine. Wait for a while.
It takes a long time to print an image when "T. Auto Reduce/Enlarge to Scanned Image Size" is enabled on the RTIFF Menu or when the "tifffit" printing option is specified.
The resolution of the TIFF or CALS data is different from the resolution of the machine, and the reduction/enlargement process is taking a long time.
Specify the same resolution as that of the TIFF or CALS data on the RTIFF Menu or in the printing options.
You want to remove the shadows produced near the edges of the created (scanned) TIFF data.
Specify "A. Right Margin" and/or "C. Bottom Margin" on the RTIFF Menu, or specify the "rightspace" or "bottomspace" printing option.
Only the shadows near the bottom and right edges of the TIFF data are removed by filling them in white. Any shadows on the left and top edges cannot be removed.
You want images up to A3 in size to be printed at full size, but images larger than A3 to be reduced to and printed as A3.
Specify "Reduce to A3" for "b. Auto Reduce" on the RTIFF Menu, or specify "autoreduce=A3" using the "autoreduce" printing option.
The size of the TIFF data to be printed cannot be detected correctly, if the resolution of the TIFF data to be printed differs from the resolution of the machine. In such cases, see "TIFF data or CALS data is reduced (or enlarged) when printed", and modify the settings or data accordingly. If you want to also specify "Auto Paper Select" at the same time, specify "On" in "U. Auto Paper Select" on the RTIFF Menu or specify the "autopaper" printing option.
You want to print in a manner similar to "Aggregate Print" in the PS driver.
In order to print data in a manner similar to "Aggregate Print", specify "H. Multiple Pages Per Sheet: No. of Columns" or "I. Multiple Pages Per Sheet: No. of Rows" on the RTIFF Menu, or specify the "multicols" and/or "multirows" printing options.
You want to specify the number of copies to print for all pages contained in a multi TIFF data file.
Use the "qty" printing option to specify the number of copies to be printed. In order to specify this printing option, also specify "pjl=on" at the same time.
You want to specify a printing option in the "lpr" printing command.
For details about how to use the print commands, see "Device Monitoring" on our website.
Print data cannot be properly printed, or the printer does not respond when print data is transferred.
An error may have occurred. Print the error message and check the details of the error. For details, see Error Messages.