When Paper or an Original Is Jammed
Remove the jammed sheet by following the procedure described in the animated illustration displayed on the control panel. If paper jams occur frequently, check the condition of the paper and the settings in Tray Paper Settings.
Be careful not to rip the jammed paper and leave small pieces inside the machine when removing. Hold on the left and right edges of the paper firmly and apply force evenly to pull out the paper.
- There are highly-heated parts inside the machine. When removing misfed paper, do not touch areas other than those specified in this manual. Touching those areas can result in burns.
- When replacing paper or removing jammed paper, make sure not to trap or injure your fingers.
Do not turn off the power of the machine when removing the jammed paper. If you turn off the power, the specified settings values are reset.
Only perform the operation described in the animated illustration. Failure to do so may degrade the print quality or cause a malfunction.
The area inside the right cover contains hot surfaces. When opening the right cover to remove paper, wait a while to allow the hot parts to cool down before performing the procedure.
Check the part where the paper jam occurred on the screen.
When the display is turned off, press [Check] in [Check Status] "Mach. Status".
Follow the procedure described in the animated illustration to remove the jammed paper.
Close all covers that have been opened.
If the jammed paper was torn apart while removing it, check that all pieces are accounted for.
If paper becomes trapped between the tray and the machine while removing jammed paper, pull out the tray completely and then remove the paper.
If the message remains displayed even after you remove the jammed paper, open the front cover completely and then close it. Check whether any paper is jammed in another location on the screen shown in Step 1 if the message persists.
When the message notifying that a paper jam occurred in "P" remains, check that the OK stamp in the ADF is correctly set.
If you notice a paper jam about to occur in the ADF, press [Stop] to pause scanning, and place the original in the ADF again.
Removing Jammed Banner Sheets
Remove the jammed banner sheet by following the procedures described below.
Banner sheets are loaded into the banner paper guide tray that is attached to the bypass tray.
Push the lever on the right side of the machine up to open the right cover.
Open the right cover slowly while supporting it with your hand.
Open guide plate B.
Pull the paper downward to remove it from the underside of the fusing unit.
Close guide plate B.
Pull the paper that is fed between the machine and the duplex unit upward to remove it.
Close the right cover.
If Paper Jams Occur Frequently
Check that the paper is loaded properly and the settings in Tray Paper Settings are specified correctly.
Paper condition
Items to check | Solution if applicable |
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Are the sheets of paper in close contact with each other? | Fan the sheets thoroughly before loading them in the tray. |
Are the sheets of paper curled? |
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Is the paper flat and not folded or wrinkled? |
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Is the paper dry and not moist? |
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Is the cut surface of the paper smooth and clean? | If the cut surface is uneven, set the paper in a different orientation so that the cut surface faces another direction. When the paper supports duplex printing, turn over the paper. |
Is the paper too thick? Is the paper too thin? | Check the specifications for the paper that can be used on the machine, and load paper that is supported. |
Condition of the loaded paper
Items to check | Solution if applicable |
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Are too many sheets of paper loaded? | Load paper below the upper limit mark ( or ) in the tray. |
Are the side fence and end fence in the paper source tray of the mainframe properly adjusted to the paper size? |
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Is the bypass tray used correctly? |
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Also check the basic procedure for loading paper into the machine again.
Tray Paper Settings
Items to check | Solution if applicable |
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Do the paper size and the setting in Tray Paper Settings match? |
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Check the paper that can be loaded in the machine again.
When a paper jam occurs on the output tray, check that there are no obstacles in the following:
Each tray of the finisher
In front of the paper holder in the internal tray 1
If a paper jam occurs in the one-pass duplex scanning ADF, the problem might be caused by the machine incorrectly detecting the small size paper unit when it is removed. Check that there is no foreign matter or stains on the sensor.