When a Message Appears While Using the Copy Function

Message	Condition	Solution and reference
`“Cannot Detect Original Size”`	An original is not placed correctly on the machine.	Place the original correctly. When you place an original on the exposure glass, the machine detects the original size by opening and closing the ADF. Open the cover or ADF by more than 30 degrees when placing an original.
	An original with a difficult-to-detect size even in the regular size, such as a transparency or paper with sticky notes, is placed on the machine.	When scanning an original with a difficult-to-detect size, specify the paper tray in [Paper Select]. Also, when making an enlarged or reduced copy, select an item other than [Fit to Paper Size] Sizes Detectable with Auto Paper Select
	An original of a custom size is placed on the machine.	When scanning an original of a custom size, specify the original size in [Original Setting][Original Size][Custom Size].
"Cannot XXX paper of this size." "XXX is not available with this paper size." (`“2 Sided Copy”` or the name of specified finishing appears in place of XXX)	A paper size that is not supported in Duplex copying or the specified finishing type is specified.	Check the paper size supported in Duplex copying and the specified finishing type and load the supported paper. List of Specifications for Standard Functions
`“Exceeded the maximum number of multi-sheet fold.”`	The maximum number of sheets that can be specified for multi-sheet fold has been exceeded.	Up to three sheets can be folded at a time in multi-sheet fold. Reduce the number of sheets to copy, and set the originals again.
`“Exceeded the maximum number of sheets that can be used. Copying will be stopped.”`	When the copy volume use limitation is enabled, copying was canceled because the copy volume of the user exceeded the upper limit allotted for the user.	For details about the copy volume use limitation, consult the user administrator. The user administrator can change the limit on the copy volume use. Specifying Maximum Print Volume Use of Each User
`“Set next original(s), then press [Start].”`	Duplex copying is specified.	When not copying onto both sides of paper, clear the [1 sided2 sided] and [2 sided2 sided] check boxes.
`“Stapling capacity exceeded.”`	The number of sheets that can be stapled together is exceeded.	Check the number of sheets that can stapled together at a time, and reduce the number of sheets in the original placed on the machine. List of Specifications for Standard Functions

Messages Displayed When the Connect Copy Function Is Unavailable

Message	Condition	Solution and reference
`“Cannot connect to the sub-machine. Check the status of the sub-machine.”`	A service call has occurred on the sub-machine, or the hard disk of the sub-machine is malfunctioning.	Press [Exit] on the main machine and follow the instructions on the display.
`“Cannot print from the sub-machine. Check the status of the sub-machine.”`	A paper or staple jam has occurred on the sub-machine, or toner or other supplies need to be replaced.	Follow the instructions displayed. Replacing the Toner Precautions When Removing Jammed Paper When a Staple Is Jammed If the sub-machine's display indicates that a cover is open, follow the instructions displayed.
`“Cannot print from the sub-machine. Check the status of the sub-machine.”`	The default setting of the sub-machine is being modified.	Close [Settings] of the sub-machine.
`“Cannot print from the sub-machine. Sub-machine will be disconnected.”`	The sub-machine has stopped due to power failure or communication error.	Continue copying using the main machine.
`“Fold is available only when Sort mode is selected in Connect Copy.”`	Sort has not been selected with fold.	Select the Sort function.
`“No stamp data in the sub-machine.”`	Stamp data on the sub-machine has been deleted.	Reprogram the stamp on the sub-machine.
`“Sub-machine does not have the same paper setting(s).”`	Paper type or tray settings on the two machines do not match.	Make the same settings on both machines.
`“Sub-machine is in Interrupt mode.”`	The sub-machine is in Interrupt mode.	Press [Interrupt] on the sub-machine to cancel Interrupt mode.
`“Sub-machine paper settings must be the same to use this tray.”`	Paper tray settings on the two machines do not match.	Make the same settings on both machines.