User GuideIM 7000/8000/9000

The Option Configuration of the Machine Is Not Reflected in the Printer Driver

Important

  • Manage Printers permission is required to enable bidirectional communication or to configure the option settings. Log on as an Administrators group member.

When bidirectional communication is disabled, the option settings are not reflected to the printer driver even if the machine and the computer are connected. Confirm the conditions for connection and bidirectional communication below, and check that bidirectional communication is enabled in the printer driver.

  • For network connection: Using the Standard TCP/IP port

  • For USB cable connection: Connected with the USB2.0 interface

  • For parallel connection: Connected with an interface cable supporting bidirectional communication and a computer configured to support bidirectional communication.

If bidirectional communication is disabled, configure the options manually.

Checking Whether Bidirectional Communication Is Enabled or Disabled

1Display the "Devices and Printers" screen.

Windows 10 (version 1703 or later), Windows Server 2019

  1. On the [Start] menu, click [Windows System] [Control Panel].

  2. Click [View devices and printers].

Windows 10 (before version 1703), Windows Server 2016

  1. Right-click [Start], and then click [Control Panel].

  2. Click [View devices and printers].

Windows 8.1, Windows Server 2012/2012 R2

  1. On the Charm Bar, click [Settings] [Control Panel].

  2. Click [View devices and printers].

Windows 7, Windows Server 2008 R2

  1. On the [Start] menu, click [Devices and Printers].

Windows Server 2008

  1. On the [Start] menu, click [Control Panel].

  2. Select [Printer] on [Hardware and Sound].

2Right-click the machine, and then click [Printer Properties].

  • For Windows Server 2008, right-click the machine, and then click [Properties].

3Confirm the setting of bidirectional communication on the [Ports] tab.

Driver screen illustration

When using the machine connected to the network

When using the machine connected via USB connection

  • Check that the [Enable bidirectional support] check box is selected.

When using the machine connected via parallel connection

  • Check that the [Enable bidirectional support] check box is selected.

4On the [Accessories] tab, confirm that the options are detected correctly.

If the [Automatically Update Printer Information] check box on the [Accessories] tab is not selected, click [Update Now]. If this updates the option settings, bidirectional communication is enabled.

Note

  • The PCL 6 and PostScript 3 printer drivers support bidirectional communication and automatic printer status updates.

  • To obtain printer information automatically using the bidirectional communication function of the PCL 6 or PostScript 3 printer driver, you must select the [Automatically Update Printer Information] check box on the [Accessories] tab in the printer driver's properties window.

Specifying the Option Configuration or Paper Settings Manually

1Display the "Devices and Printers" screen.

For details about the procedure to display the screen, see Checking Whether Bidirectional Communication Is Enabled or Disabled

2On the [Accessories] tab, select the options installed on the machine from [Options].

  • If the options on the [Accessories] tab are grayed out and cannot be selected, bidirectional communication is enabled. Option settings are not necessary.

3Click [Change Input Tray Settings...], configure the input tray settings, and then click [OK].

4Click [Apply] [OK] to close Properties.

Note