When Paper or an Original Is Jammed

Remove the jammed sheet by following the procedure described in the animated illustration displayed on the control panel. If paper jams occur frequently, check that the actual paper size in the tray, the paper size dial and the [Settings][Tray Paper Settings] displayed on the control panel are the same.

Be careful not to rip the jammed paper and leave small pieces inside the machine when removing. Hold on the left and right edges of the paper firmly and apply force evenly to pull out the paper.

CAUTION

There are highly-heated parts inside the machine. When removing misfed paper, do not touch areas other than those specified in this manual. Touching those areas can result in burns.

When removing jammed paper, make sure not to trap or injure your fingers.

When operating the machine, do not put your hand inside the booklet finisher tray of the finisher's staple unit. You may trap your fingers in the machine's gap and injury can result.

Important

When clearing misfeeds, do not turn off the power. If you do, your copy settings will be lost.
Do not turn off the power of the machine when removing the jammed paper. If you turn off the power, the specified settings values are reset.
Only perform the operation described in the animated illustration. Failure to do so may degrade the print quality or cause a malfunction.
If the error message remains displayed even after you remove misfed paper, fully open the front cover, and then close it.
There are highly-heated parts inside the machine. Before removing jammed paper from the fusing unit, wait a while to allow the fusing unit and the cover inside the two sided unit to cool down.
When removing jammed paper, you can touch only those areas explicitly indicated in the manual.
Do not remove the fusing unit. Doing so will result in loss of print quality.
When removing jammed paper from the bypass tray, first remove the paper loaded on the bypass tray.

Note

Inside the finisher, or inside the front cover, there are stickers or sheets explaining how to remove misfed paper.

Check the part where the paper jam occurred on the screen.

When the display is turned off, press [Check] in [Check Status] "Machine Status".

Follow the procedure described in the animated illustration to remove the jammed paper.

Close all covers that have been opened.

Note

If the jammed paper was torn apart while removing it, check that all pieces are accounted for.
If paper becomes trapped between the tray and the machine while removing jammed paper, pull out the tray completely and then remove the paper.
If the message remains displayed even after you remove the jammed paper, open the front cover completely and then close it. Check whether any paper is jammed in another location on the screen shown in Step 1 if the message persists.
When the message notifying that a paper jam occurred in "P" remains, check that the OK stamp in the ADF is correctly set.
Replacing the OK Stamp
If you notice a paper jam about to occur in the ADF, press [Stop] to pause scanning, and place the original in the ADF again.

If Paper or Originals Jam Frequently

Check that the paper and originals are loaded properly, and that the related settings are specified correctly.

Condition of paper and originals

Items to check	Solution if applicable
Are the sheets of paper or originals stuck to each other?	Fan the sheets of paper and originals thoroughly before loading them in the tray or the ADF.
Are the sheets of paper or originals curled?	Correct the curl before loading the paper in the tray. When the paper supports duplex printing, fan the paper thoroughly and turn over the paper. To prevent paper becoming curled, store the paper horizontally on a flat surface. Straighten any curls before loading originals in the ADF.
Are the sheets of paper or original folded or wrinkled? Has the paper not been printed on previously?	Load new paper with no folds or wrinkles. Do not use paper that has been used for copying or printing on a copy, printer, or MFP other than the machine. Straighten any folds or wrinkles before loading originals.
Is the paper dry and not moist?	Load paper that has been stored in a dry environment. Store paper in an environment where the humidity is below 70 %. Once the packaging material containing the paper has been opened, place the paper in a plastic bag to keep it dry.
Are the cut surface of the paper or original smooth and clean?	If the cut surface is uneven, set the paper in a different orientation so that the cut surface faces another direction. When the paper supports duplex printing, turn over the paper. If the cut surfaces are uneven, fan the originals thoroughly before setting them in the ADF.
Is the paper too thick? Is the paper too thin?	Check the specifications for the paper that can be used on the machine, and load paper that is supported. Recommended Paper Sizes and Types

Condition of the loaded paper

Items to check	Solution if applicable
Are too many sheets of paper or original loaded?	Load paper below the upper limit mark (or ) in the tray. Load the originals so they are below the upper limit mark () in the Auto Document Feeder.
Are the side fence and end fence in the paper source tray of the mainframe properly adjusted to the paper size?	Adjust the side fence or end fence so that there is no gap between the fence and loaded paper. When loading only a small amount of paper in the tray, adjust the fences so that they do not press too tight against the paper. Push the paper tray slowly in to the machine. If the tray is pushed with force, the side fence may move slightly.
Is the bypass tray used correctly?	Set the machine in a location where the bypass tray and the loaded paper do not come in contact with the wall. Adjust the paper guides on the left and right sides of the tray to match the paper size. When loading paper that is larger than A4 or 8¹/₂ × 11, pull out the extender.

Also check the basic procedure for loading paper into the machine again.
Loading Paper into the Paper Tray

Tray/Paper Settings

Items to check	Solution if applicable
Do the paper size and the setting in [Settings][Tray/Paper Settings] match?	Specify a setting that matches the loaded paper in "Paper Size" in [Settings][Tray/Paper Settings][Paper Size/Paper Type]. Press [Home] () after specifying the settings. When [Auto Detect] is specified, check that the loaded paper is supported by the auto detect function. Recommended Paper Sizes and Types

Check the paper that can be loaded in the machine again.
Recommended Paper Sizes and Types

Note

If a paper jam occurs in the one-pass duplex scanning ADF, the problem might be caused by the machine incorrectly detecting the small size paper unit when it is removed. Check that there is no foreign matter or stains on the sensor.