When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

Fan the sheets thoroughly before loading them.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The copy paper is wrinkled or has been folded or creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Misfeeds occur frequently.

You have specified [On] for [Bypass Tray Paper Misfeed Prevention] and the right tray as the output tray, and then tried to print on paper that is longer than 355.6 mm (14 inches) from the bypass tray.

Select an output tray.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Copies are not stapled.

There are jammed staples in the stapler.

Remove jammed staples. For details about removing jammed staples, see Removing Jammed Staples.

Copies are not stapled.

Copy paper is curled.

Turn the copy paper over in the tray.

Copies are not stapled.

The number of copies is too large for the stapler to staple the copies as a single batch.

For details about the stapler capacity, see "Specifications for Finisher", Maintenance and Specifications.

Staples are wrongly positioned.

Originals are not set correctly.

For details about how to place the originals with stapling, see "Staple (Type 2 Only)", Copy/ Document Server.

Stapled sheets of paper are not output during printing.

When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit.

Press the [Reset] key, and then cancel copy settings, including stapling.

You want to check print quality before making a large print run.

You can print a single copy without specifying the setting again.

Check print quality by printing out only the first set using the [Sample Copy] key. See "Finishing", Copy/ Document Server.

You cannot combine several functions.

Selected functions cannot be used together.

Check the combination of functions, and then make the settings again. For details about combination of functions, see "Function Compatibility", Copy/ Document Server.

When sorting, pages are divided into two blocks.

The memory became full while pages were sorted so that they were delivered in two blocks.

Change the setting for [Memory Full Auto Scan Restart] in [Copier / Document Server Features]. For details about setting "Memory Full Auto Scan Restart", see "Input / Output", Copy/ Document Server.

The copy is grayed out or a text pattern appears in the background of the copy.

You have copied a copy-guarded document protected from unauthorized copying.

Check the document. For details about how to prevent unauthorized copying of the document, see "Printing Documents that Are Not Authorized for Duplication", Print.

Images are skewed.

The side fences in the paper feed tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Images are skewed.

The paper is fed in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Images are skewed.

The original guide of the ADF is not set properly.

Make sure the original guide is set properly. For details about how to set the original guide, see "Placing Originals in the Auto Document Feeder", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Sheets are fed in together, resulting in paper jams.

Sheets are sticking together.

Fan the sheets to flatten the paper before loading it. Alternatively, feed a sheet of paper at a time.

“Add Staples” message appears and the Staple function cannot be used.

The staple cartridge is not set properly.

Make sure the staple cartridge is set properly.

In "Erase Border", "Erase Center", or "Erase Center / Border" mode, parts of the original image are not copied.

You have entered a wide erased margin.

Make the margin width narrower.

In "Erase Border", "Erase Center", or "Erase Center / Border" mode, parts of the original image are not copied.

Originals are not scanned correctly.

Place the originals correctly.

In "Margin Adjustment" mode, parts of the original image are not copied.

• You set a wide erased margin.

• There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools.

In "Image Repeat" mode, the original image is not copied repeatedly.

You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio.

Select copy paper larger than the originals or specify the proper reproduction ratio.

The stamp position is wrong.

The paper orientation is wrong.

Check the paper orientation and stamp position.

The stamp is not printed on the back side of sheets when duplex copying is performed.

The back side stamp position is incorrect for the paper size.

Reset the back side stamp position. For details about Duplex Back Page Stamping Position, see "Copier / Document Server Features", Copy/ Document Server.

Copies made with the "Booklet" or "Magazine" function cannot be folded into a book correctly.

You have selected a setting ("Open to Left" or "Open to Right") that does not match the orientation of originals.

Change the setting for [Orientation: Booklet, Magazine] in [Copier / Document Server Features]. For details about the setting of [Orientation: Booklet, Magazine], see "Edit", Copy/ Document Server.

When "Combine" is used, parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of the originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "One-Sided Combine", "Two-Sided Combine", or "Auto Reduce / Enlarge", Copy/ Document Server.

Copies are not in correct order.

You placed the originals in the incorrect order.

When you place a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Cannot print in duplex mode.

Duplex printing cannot be used for the paper set in the bypass tray.

When using duplex printing, configure settings, so that paper can be loaded from a tray other than the bypass tray.

Cannot print in duplex mode.

You have loaded paper that is too thick or thin.

Change the paper. For details about paper weight that can be used for duplex printing, see "Specifications for the Main Unit", Maintenance and Specifications.

Cannot print in duplex mode.

You have selected a paper tray that is not set for duplex printing.

Change the setting for "Apply Duplex" in [Tray Paper Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings.

Cannot print in duplex mode.

You have selected a paper type that cannot be used for duplex printing.

In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Connecting the Machine/ System Settings.

Copies are not in correct order.

You placed the originals in the incorrect order.

When you place a stack of originals in the ADF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

When "Duplex" is used, copy is made top to bottom even though [Top to Top] is selected.

You placed the originals in the wrong orientation.

Place the original in the correct orientation. For details about original orientations for duplex copy, see "Duplex Copying", Copy/ Document Server.

Cannot access file.

• The file is password-protected.

• The entered password is not correct.

For details about password-protected files, see Security Guide.

You cannot find out what is stored in a file.

You may not be able to check the contents of a file simply from the file name.

You can switch the Select File screen between the [List] and [Thumbnails] display to check the file information.

• List display

  The file name, date of storage, and user name are shown.

• Thumbnails display

  An image of the stored file appears.

For details about the Select File screen, see "Checking the Details of a Stored Document", Copy/ Document Server.

Memory frequently becomes full.

The Document Server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory space, do the following:

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.