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When Network Setting Problems Occur

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Message	Causes	Solutions
`“Check whether there are any network problems.”` [13-10]	The alias telephone number you entered is already registered on the gatekeeper by another device.	Check that the correct alias phone number is listed in [H.323 Settings] of [Facsimile Features]. For details about H.323 Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-11]	Cannot access gatekeeper.	Check that the correct gate keeper address is listed in [H.323 Settings] of [Facsimile Features]. For details about H.323 Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-17]	User name registration is refused by SIP server.	Correct that the correct SIP Server IP Address and SIP User Name are listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-18]	Cannot access SIP server.	Check that the correct SIP Server IP Address is listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-24]	The password registered for the SIP server is not the same as the password registered for this machine.	For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-25]	In [Effective Protocol], the IP address is not enabled, or an incorrect IP address has been registered.	Check that IPv4 in [Effective Protocol] is set to "Active" in [System Settings]. For details about effective protocol, see "Interface Settings", Connecting the Machine/ System Settings. Check that the correct IPv4 address is specified for the machine in [System Settings]. For details about IPv4 address, see "Interface Settings", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-26]	The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered.	Check that the correct IP address is specified for the machine in [System Settings]. For details about IP address, see "Interface Settings", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-01]	The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not through) the SMTP server could not be found.	Check that the following settings in [System Settings] are listed correctly. DNS server Server name and IP address for the SMTP Server For details about these settings, see "Interface Settings" or "File Transfer", Connecting the Machine/ System Settings. Check that the folder for transfer is correctly specified. Check that the computer in which the folder for transfer is specified is correctly operated. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact the administrator of the destinations. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-09]	E-mail transmission was rejected by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for transfer is specified.	Check that User Name and Password for the following settings in [System Settings] are listed correctly. SMTP Authentication POP before SMTP Fax Email Account For details about these settings, see "File Transfer", Connecting the Machine/ System Settings. Check that the user ID and password for the computer with the folder for forwarding are correctly specified. Check that the folder for forwarding is correctly specified. Confirm that the computer with the folder for forwarding is properly working. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-33]	E-mail addresses for the machine and the administrator are not registered.	Check that the correct Email Address is listed in [Fax Email Account] of [System Settings]. For details about Fax Email Account, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-01]	No POP3/IMAP4 server address is registered.	Check that the correct Server Name or Server Address is listed in [POP3 / IMAP4 Settings] of [System Settings]. For details about POP3 / IMAP4 Settings, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-02]	Cannot log in to the POP3/IMAP4 server.	Check that the correct User Name and Password are listed in [Fax Email Account] of [System Settings]. For details about Fax Email Account, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-03]	No machine e-mail address is specified.	Check that the correct machine e-mail address is specified in [System Settings]. For details about settings of e-mail address, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-11]	Cannot find the DNS server or POP3/IMAP4 server.	Check that the following settings in [System Settings] are listed correctly. IP address of the DNS Server the server name or IP address of the POP3/IMAP4 server the port number of the POP3/IMAP4 server Reception Protocol For details about these settings, see "Interface Settings" or "File Transfer", Connecting the Machine/ System Settings. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-12]	Cannot log in to the POP3/IMAP4 server.	Check that the following settings in [System Settings] are listed correctly. the user name and password for [Fax Email Account] the user name and password for POP before SMTP authentication For details about these settings, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.

Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help.
If the paper tray runs out of paper, “There is no paper. Load paper.” appears on the screen, prompting you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.
If “Check whether there are any network problems.” appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights up. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter.