User GuideIM C2000/C2500/C3000/C3500/C4500/C5500/C6000 series

When a Scanned Document Is Not Sent as Expected

Note

When confirming or changing the settings in [Settings], press [Home] () after closing [Settings].

When a Document Cannot Be Sent Properly by Send to Folder

Condition	Cause	Solution and reference
You cannot search network when specifying the destination folder.	[IP Address] and [Subnet Mask] of the machine are not configured correctly.	Check the IP address and subnet mask in the following setting items. Settings screen type: Standard [Settings][System Settings][Network/Interface] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Interface Settings] tab
	The setting in [SMB Work Group] is not specified correctly on the machine.	Check that the work group name or domain name specified on the destination computer matches the following setting items. Settings screen type: Standard [Settings][System Settings][Network/Interface][SMB][SMB Work Group] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Interface Settings] tab [SMB Work Group]
[Enter with Number Keys] or [Program New Destination] is not displayed on [Keyboard].	This is restricted with the Extended Security setting.	Consult the user administrator. The user administrator can cancel the limitation in the following setting items. Settings screen type: Standard [Settings][System Settings][Settings for Administrator][Security][Extended Security Settings] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Extended Security] Preventing Information Leaks by Sending Data to a Wrong Destination
Data is not sent to the destination folder.	You do not have permission to access the shared folder specified as the destination.	Check the access permission settings of the shared folder on the destination computer. Scanning Documents and Sending the Scanned Data to a Folder

When a Document Cannot Be Sent Properly by Send Email

Condition	Cause	Solution and reference
[Enter with Number Keys] or [Program New Destination] is not displayed on [Keyboard].	This is restricted with the Extended Security setting.	Consult the user administrator. The user administrator can cancel the limitation in the following setting items. Settings screen type: Standard [Settings][System Settings][Settings for Administrator][Security][Extended Security Settings] Settings screen type: Classic [Settings][Machine Features Settings][System Settings][Administrator Tools] tab [Extended Security] Preventing Information Leaks by Sending Data to a Wrong Destination
A broadcast transmission is sent in two separate transmissions when more than one destination is specified.	The specified destinations include destinations specified with or without S/MIME authentication.	The machine sends an encrypted e-mail and normal e-mail separately.
When you append a signature to an e-mail using S/MIME, the e-mail address specified as [Sender] is not specified in the "From" field.	This behavior is specified in the specifications of the machine when S/MIME is enabled.	When S/MIME is enabled, [Sender] is specified as "Reply-to" and the machine administrator is specified in "From".
Restoration of the divided e-mails is not supported at the destination, and the recipient cannot restore the original file.	The cause varies depending on the computer environment.	Decrease the resolution in [Send Settings][Resolution] so that the file size of the scanned image does not exceed the maximum value specified in [Maximum Email Size]. Increase the value in the following setting items within the range allowed on the SMTP server. Settings screen type: Standard [Settings][Scanner Settings][Sending Settings][Email (Size)][Maximum Email Size] Settings screen type: Classic [Settings][Machine Features Settings][Scanner Settings][Send Settings] tab [Max. Email Size] Change the settings as shown below. Settings screen type: Standard [Settings][Scanner Settings][Sending Settings][Email (Size)][Divide & Send Email][No] or [Yes (per Page)] Settings screen type: Classic [Settings][Machine Features Settings][Scanner Settings][Send Settings] tab [Divide & Send Email][No] or [Yes (per Page)] If the recipient can use another e-mail client, forward and receive the divided e-mails in a different e-mail client, and restore the original file.
The Web browser does not start when the recipient clicks the URL in the sent e-mail, and the document cannot be displayed.	The cause varies depending on the computer environment.	Perform the operation again. If the document still cannot be displayed, copy the URL and paste it in the address bar of the Web browser.