When a Message Is Displayed and the Machine Cannot Be Operated
Message | Condition | Solution and reference |
|---|---|---|
“Call Service” SCxxx-xx Contact Serial No. of Machine | The machine needs to be repaired. | Consider repairing the machine. |
“Functional Problems” SCxxx-xx Contact Serial No. of Machine | A malfunction that requires maintenance or repair has occurred. | Prepare for maintenance or consider repairing the machine. If a message prompts you to turn the power of the machine off and then on, the problem may be resolved by turning off the power, waiting for 10 seconds or more after confirming that the main power indicator is turned off, and then turning on the power. When “Press [Cancel] to cancel mode” is displayed, you can continue using the machine except for the function in which the malfunction is occurring after pressing [Cancel]. |
“Please wait.” | The machine is recovering from the sleep mode. | Wait a while. Turn off the power of the machine if the message persists after five minutes, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
“Please wait.” | The machine is preparing to perform a function or executing the image stabilization process. | Wait a while and do not turn off the power of the machine. |
The ambient temperature is outside the temperature range specified for the machine operation. | Check the room temperature and whether it satisfies the operational requirements of the machine. If the machine has just been moved to the current location, leave it be for some time and allow it to adapt to the environment before use. Installation Requirements After Moving the Machine If the message persists after five minutes even when the room temperature is within the specifications, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. | |
“Please wait.” | A consumable or supply such as the toner has been replenished. | Wait a while and do not turn off the power of the machine. Turn off the power of the machine if the message persists after five minutes, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power. |
“Shutting down... Please wait. Main power will be turned off automatically. Maximum waiting time: 5 minute(s)” | The power of the machine was turned off while the machine was starting up or in the standby mode. | Wait until the power is turned off. |
If the message persists even after you have performed the operations as instructed in the following message, a malfunction may temporarily occur on the machine. Turn off the power of the machine, wait for 10 seconds or more after confirming that the main power indicator is turned off, and then turn on the power.
“Cover Open”
“Add Toner” / “Add Staples”
“Replace Waste Toner Bottle” / “Hole Punch Receptacle Full”
“Original left on exposure glass.”
“No paper.”