User GuideIM C2000/C2500/C3000/C3500/C4500/C5500/C6000 series

Confirming Log Files

You can download the logs of the machine as CSV files using Web Image Monitor. It depends on the log type (Job Log, Access Log, or Eco-friendly Logs) how to read the files.

Log Data Format

Output Format of Files

Item

Description

Character Set

UTF-8 JIS

Output Format

CSV (Comma-Separated Values) format

File Name of Job Log+Access Log

"Machine Name_log.csv"

File Name of Job Log

"Machine Name_joblog.csv"

File Name of Access Log

"Machine Name_accesslog.csv"

File Name of Eco-friendly Log

"Machine Name_ecolog.csv"

Order of Logs

Logs are output in ascending order of Log ID ("Log ID").

File Configuration

Title of each data is output on the first line of the file (header line).

Difference in Log Data Format

  • Job Log

    Common items, sources, and targets that have common log ID are output in three or more lines in configuration as shown below.

    Illustration of log data format

    Name

    Description

    Common Item

    Common items of job log and access log are output in one line.

    Source

    Outputs the "Result", "Status", and job-log input information of common items. When there are multiple sources, multiple lines are output.

    Target

    Outputs the "Result", "Status", and job-log output information of common items. When there are multiple targets, multiple lines are output.

  • Access Log

    Common items and access log are output in one line.

  • Eco-friendly Logs

    Eco-friendly Logs information is output in one line.

Common Items (Job Log and Access Log)

Titles shown below are the text displayed on the header line of the CSV file.

Start Date/Time

Stores the Start Date/Time of the operation and event.

End Date/Time

Stores the End Date/Time of the operation and event.

Log Type

Result

Stores the results of the operation or event.

"Stored File Deletion" of the access log is stored as log only when the event succeeds.

Value

Description

Failed

Operation or event failed

Succeeded

Operation or event completed

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Operation or event processing

Operation Method

Stores the operations.

Value

Description

Control Panel

Control panel

Driver

Driver

Email

e-mail

Utility

Utility

Web

Web

Status

Stores the status of operations or events.

Value

Description

Authentication Method Mismatch

Authentication mode mismatch

Authentication Settings Mismatch

Specification in the Address Book mismatch

Common Key Not Exist

Common key not exist

Communication Failure

Communication failed

Communication Result Unknown

Communication results unknown

Completed

Operation Completed

Connection Error

Connection error

Connection Failed with Remote Machine

Connection with remote machine failed

Decoding Failed

Decoding failed

Encryption Failed

Encryption failed

Error

Error

Failed

Operation failed

Failure in some or all parts

Failure in some or all parts

File Limit Exceeded

Capture error because of the file limit is exceeded

Functional Problem

Capture error because of device trouble

Importing/Exporting by Other User

Importing/Exporting by other users progressing

Invalid Password

Path code error

Lost File

Capture error because of file lost

Maximum Limit of Registered Number

Maximum limit of registered number of central management

Memory Storage Device Error

Memory storage device error

Memory Storage Device Full

Full capacity of the memory storage device

Other Failures

Other failures

Password Mismatch

Password mismatch

Power Failure

Capture error because of power failure

Processing

Processing

Specified Client Error

Client unspecified error

Specified File: Access Error

Access error to the specified file

Specified File: Format Error

Format error of the specified file

Specified File: Incompatible

Incompatible with the specified file

Specified File: No Privileges

No privileges to the specified file

Specified File: Not Exist

No specified file exist

Specified Server Error

Server unspecified error

Succeeded

Operation succeeded

Suspended

Suspended

Transfer Canceled

Error by canceling capture transfer

User Cancel

Canceled by the user

User Locked Out

The user locked out

User Not Programmed

User not programmed

Write Error to Remote Machine

Writing error to remote machine

Cancelled: Details

Stores the status of the failed operations or events.

Value

Description

Authentication Failed (Access Restricted)

Authentication of the machine failed.

Authentication Failed with Destination

Authentication of the destination failed.

Cancelled by User

Canceled by users

Connection Failed with Destination

Specified server or folder is not found.

Data Transfer Interrupted

Stored in the following cases:

  • A driver for the different model is used.

  • Network failure occurs.

  • The job is canceled on the LAN-FAX driver.

  • Communication failure of the Fax function occurs.

Exceed Max. Stored File (File Storage)

Exceeds the maximum number of files storable in the Document Server

Exceed Max. Stored Page (File Storage)

Exceeds the maximum number of pages storable in the Document Server

Exceed Max. Stored Page (Image Area)

Exceeds the maximum number of pages that can be captured

Exceeded Max. Email Size

Exceeds the maximum e-mail size

Exceeded Max. File Size

Exceeds the maximum size of a file

Exceeded Print Volume Use Limitation

Exceeds the number of Print Volume Use limitation of the login user.

Exceeded Print Volume Use Limitation: Communication Error

For central management of Print Volume Use, communication error is generated with the central management server.

Exceeded Print Volume Use Limitation: No Remaining Print Volume

For central management of Print Volume Use, the machine failed to obtain the point because the remaining point is assigned to another client device.

External Charge Unit Disconnected

External charge unit disconnected during operation

Folder is Locked

The folder is locked.

Hard Disk Full (File Storage Memory)

Exceeds the maximum capacity of the hard disk storable in the Document Server

Hard Disk Full (Image Area)

Exceeds the capacity of the hard disk that can be captured

Input Failure

Input operation failed

Insufficient No. of Original for Overlay

Insufficient number of pages of the original for overlay

Invalid Device Certificate

The device has no Device Certificate, Term of Validity is expired, or e-mail address of the administrator does not match the e-mail address of the Certificate.

Invalid Device/Destination's Certificate

Both Destination's Certificate and Device Certificate are not authorized.

Invalid Expiration Date: Destination's Certificate

Validity Period of the destination is expired.

Line Busy

The destination is busy.

Memory Full

The memory for processing data is full.

No Privilege

No privilege to use files or functions

No Response

No response on the destination

Not Entered Document Password

Password for the file is not entered.

Not Facsimile Destination

The destination is not a facsimile.

Other Error

Errors detected before executing the job or other errors

Output Failure

Output operation failed

Over Job Limit

Exceeds the number of jobs that can be received

Password for Folder Specified to Store is Incorrect

Password for the specified folder to store data is incorrect.

Power Failure

Power failure

Print Cancelled (Error)

The system cancels the job.

Print Data Error

PDL or port that is not equipped with the machine is used.

Reception Error

Fax reception failed

Scanner Error

Scanning error on ADF

Specified Folder to Store does not Exist

A specified folder to store data does not exist.

Specifying Destination Error

An unauthorized destination is specified or the specified digit for the destination exceeds 41.

Specifying Line Error

Specified line is incorrect.

Timeout

Timeout

Transmission Failed (Data Deleted)

The transmitted file or the undelivered file whose storage period is expired is deleted.

Transmission Failed with Memory Full

Capacity of the destination memory is full.

Unavailable Size to Store

The specified paper size (including custom size) is unavailable to store.

User Entry ID

Stores the Entry ID.

This is a unique ID for the user requested the job log and access log of operations. It is output as a hexadecimal number.

Value

Description

0x00000000

System operation or unauthorized user's operation

0x00000001 to 0xfffffeff

User and user code

0xffffff80

System operation

0xffffff81

System operation or unauthorized user's operation

0xffffff86

Supervisor

0xffffff87

Administrator 1

0xffffff88

Administrator 2

0xffffff89

Administrator 3

0xffffff8a

Administrator 4

0xffffff8b

For counting

User Code/User Name

For the user's operation, the user code or login user name is stored.

For an administrator, the administrator's login user name is stored.

Log ID

The log stores an ID. It is a unique ID for the log and is output as a hexadecimal number.

Job Log Input Information

Titles shown below are the text displayed on the header line of the CSV file.

Source

Stores the input information of the job log.

Value

Description

Printer

Print indication on the printer driver

Received File

Fax reception

Report

Report printing

Scan File

Scanning originals

Stored File

Storing files

Start Date/Time

When the input information is "Scan File", "Printer" or "Received File", Start Date/Time of the input information is stored.

End Date/Time

When the input information is "Scan File", "Printer" or "Received File", End Date / Time of the input information is stored.

Stored File

When the input information is "Stored File", ID is stored.

It is a unique ID for the file and is output as a decimal number.

Stored File Name

When the input information is "Stored File", File Name is stored.

Folder Number

Memorized Folder Number is stored.

Folder Name

Memorized Folder Name is stored.

Print File Name

When the input information is "Printer", File Name of the print file is stored.

Job Log Output Information

Titles shown below are the text displayed on the header line of the CSV file.

Target

Stores the output information of the job log.

Value

Description

Print

Print

Send

Send

Store

Store

Start Date/Time

Sends the Start Date / Time to print, store, and send files.

End Date/Time

Sends the End Date / Time to print, store, and send files.

Destination Name

When the output information is "Send", Name of the destination is stored.

Destination Address

When the output information is "Send", IP Address, Path, or Email Address of the destination are stored.

Stored File ID

When the output information is "Store", ID is added.

It is a unique ID for the file and is output as a decimal number.

For the Fax function, "Stored File ID" is not stored in log.

Stored File Name

When the output information is "Store", File Name of the stored file is stored.

For the Fax function, "Stored File Name" is not stored in log.

Folder Number

Memorized Folder Number is stored.

Folder Name

Memorized Folder Name is stored.

Access Log

Titles shown below are the text displayed on the header line of the CSV file.

Access Log Type

Stores the type of the access log.

Value

Description

Address Book

Address Book

Authentication

User authentication

Device Settings

Changes the settings of the Settings

Firmware

Confirming the firmware validity

Network Attack Detection/Encrypted Communication

Network Attack or Encrypted Communication

Stored File

File

System

System

Authentication Server Name

Stores the sever name that tried the last authentication.

No. of Authentication Server Switches

Stores how many times the server was switched when the authentication server was down.

You can identify whether to detect the server down.

The number of switching the server is 0 to 4 times.

When 0, the server is not down.

Logout Mode

Stores the logout mode.

Value

Description

by Auto Logout Timer

Auto logout of time

by User's Operation

Logout operation by a user

Login Method

Stores the route to receive Authentication Request

Value

Description

Control Panel

Operation on the Control Panel

Others

Requests from others

via Network

Operation via the Network

Login User Type

Stores the type of login user.

Value

Description

Customer Engineer (Service Mode)

Customer engineer

File Administrator

File Administrator

Guest

Guest

Machine Administrator

Machine Administrator

Network Administrator

Network Administrator

Supervisor

Supervisor

User

Authentication user

User Administrator

User Administrator

Others

Login by users other than described above.

Target User Entry ID

Stores the Entry ID to the target

It is a unique ID for the target user of the operation described below and is output as a hexadecimal number.

  • Lockout operation

  • Change password

Target User Code/User Name

Stores user code or user name of the target.

When the target is an administrator, the administrator's login user name is stored.

Address Book Registration No.

Stores the registration number of the user who operates the machine.

Address Book Operation Mode

Stores how the Address Book is changed.

Address Book Change Item

Stores which item in the Address Book is changed.

Address Book Change Request IP Address

Stores the IP address information (IPV4/IPV6) of the user who operates the Address Book.

Lockout/Release

Stores the lockout status.

Value

Description

Lockout

The password is locked.

Release

The lock is released.

Lockout/Release Method

Stores how to release the lockout.

Value

Description

Auto

Release lockout using the release timer

Manual

Release lockout manually.

Lockout Release Target Administrator

Stores the target administrator when releasing lockout.

Counter to Clear

Stores which counter is cleared for each user.

Export Target

Stores the setting information of the target to export the device information.

Value

Description

Browser Features

Browser settings

Copier Features

Copy settings

Fax Features

Fax settings

Fax SP

Fax SP

Printer Features

Printer settings

Printer SP

Printer SP

Program (Copier)

Program (Copy)

Program (Document Server)

Program (Document Server)

Program (Scanner)

Program (Scanner)

Scanner Features

Scanner settings

Scanner SP

Scanner SP

System Settings

System settings

System/Copier SP

System/Copier SP

Web Image Monitor Setting

Web Image Monitor Settings

Web Service Settings

Web service settings

Target File Name

Stores the File Name of the target to import and export the device information.

Stored File ID

Stores the ID for the created or deleted file.

It is a unique ID for the create- or delete-request file and is output as a decimal number.

Stored File Name

Stores the File Name of the created or deleted file.

Delete File Type

Stores the type of the delete file.

Value

Description

Auto Delete

Auto Delete

Delete Editing File

Deletion during editing

Delete Normal File

Normal file delete

Others

Delete because of other reasons

Folder Number

Stores Folder Number.

Folder Name

Stores Folder Name.

Creating/Deleting Folders

Stores how to operate the folder.

Value

Description

Delete Folder

Delete a folder

New Folder

Creates a new folder.

File Location

Stores the target area for deleting all files.

Collect Job Logs

Stores whether to change the settings of Collect Job Logs.

Value

Description

Active

Changes to Active.

Inactive

Changes to Inactive.

Not Changed

Not changed

Collect Access Logs

Stores whether to change the settings of Collect Access Logs.

Value

Description

Active

Changes to Active.

Inactive

Changes to Inactive.

Not Changed

Not changed

Collect Eco-friendly Logs

Stores whether to change the settings of Collect Eco-friendly Logs.

Value

Description

Active

Changes to Active.

Inactive

Changes to Inactive.

Not Changed

Not changed

Transfer Logs

Stores whether to change the settings of transfer log function.

Value

Description

Active

Changes to Active.

Inactive

Changes to Inactive.

Not Changed

Not changed

Log Type

Stores the log type for the target to change the collect log status.

Value

Description

Access Log

Access Log

Collect Eco-friendly Logs

Eco-friendly Logs

Job Log

Job Log

Log Collect Level

Stores the log level settings.

Value

Description

Level 1

Level 1

Level 2

Level 2

User Settings

User settings

Encryption/Cleartext

Stores the status, encryption communication status or cleartext communication status.

Value

Description

Cleartext Communication

Cleartext communication

Encryption Communication

Encryption communication

Machine Port No.

Stores the Port Number of the machine.

Protocol

Stores the target protocol.

When it is not specified, "Unknown" is stored.

IP Address

Stores the target IP address.

Port No.

Stores the Port Number of the target.

It is output as a decimal number.

MAC Address

Stores the target MAC Address.

Primary Communication Protocol

Stores the primary communication protocol name.

Secondary Communication Protocol

Stores the secondary communication protocol name.

Encryption Protocol

Stores the Encryption protocol name.

Communication Direction

Stores the communication direction.

Value

Description

Communication Start Request Receiver (In)

Receiver of the communication start request (IN)

Communication Start Request Sender (Out)

Sender of the communication start request (OUT)

Communication Start Log ID

Stores the log ID when starting communication.

It is a unique ID for the log of starting communication and is output as a hexadecimal number.

Communication Start/End

Stores the identifier to identify the communication start and end.

Network Attack Status

Stores the status of attack detection.

Value

Description

Max. Host Capacity Reached

The maximum host capacity is reached and the management is disabled.

Recovered from Max. Host Capacity

Recovers from the host management disabled.

Recovered from Violation

Detects the network attack recovery.

Violation Detected

Detects the network attack.

Network Attack Type

Stores the type of attack.

Value

Description

Device Access Violation

Authentication DoS violation

Password Entry Violation

Password violation

Request Falsification Violation

Request falsification

Network Attack Type Details

Stores the details about the type of attacks.

Value

Description

Authentication Error

Authentication error

Encryption Error

Encryption error

Network Attack Route

Stores the attack route.

Value

Description

Attack from Control Panel

Attacked from the Control Panel.

Attack from Other than Control Panel

Attacked from other than the Control Panel.

Login User Name used for Network Attack

Stores the login user name used for network attack.

Add/Update/Delete Firmware

Stores the firmware change system.

Value

Description

Added with SD Card

Added with the SD card.

Deleted with SD Card

Deleted with the SD card.

Moved to Another SD Card

Moved to another SD card.

Updated for Other Reasons

Update for other reasons.

Updated via Remote

Updated via remote.

Updated with SD Card

Update with the SD card.

Module Name

Stores the Module Name of the firmware.

Parts Number

Stores the part number of the firmware.

Version

Stores the firmware version.

Machine Data Encryption Key Operation

Stores the encryption key operation mode.

Value

Description

Back Up Machine Data Encryption Key

The Encryption Key is backed up.

Clear NVRAM

NVRAM is cleared.

Finish Updating Machine Data Encryption Key

Updating the Encryption Key ends.

Restore Machine Data Encryption Key

The Encryption Key is restored.

Start Updating Machine Data Encryption Key

Updating the Encryption Key starts.

Machine Data Encryption Key Operation

Stores the type of the encryption key.

Value

Description

Device Certificate

Device certificate

Encryption Key for Hard Disk

HDD Encryption Key

Encryption Key for NVRAM

NVRAM Encryption Key

Validity Error File Name

Stores the File Name when the validity verification error is detected.

Configuration Category

Stores the category whose settings are changed.

Value

Description

Auto Logout Timer

Auto logout time settings

Compulsory Security Stamp

Compulsory security stamp

Device Certificate

Device certificate

Extended Security

Extended Security

Firmware Update Start

Update Firmware

IPsec

IPsec

Prohibit printing stored files from Web Image Monitor

Prohibits the output of the stored files with Web Image Monitor.

S/MIME

S/MIME

User Lockout Policy

User lockout

WIM Auto Logout Timer

Auto logout time settings for Web Image Monitor

Configuration Name / Configuration Value

Stores the attributes of the categories.

Stores the value of attributes.

Value

Description

Auto Logout Timer

On or Off of Auto Logout Time settings

Auto Logout Timer (seconds)

Time to activate Auto Logout

Certificate No.

Certificate number of the operation target

Certificate No.: Digital Signature PDF

Certificate number used with the application

When you do not use Certificate, "Do not Use" is stored.

Certificate No.: Digital Signature PDF/A

Certificate number used with the application

When you do not use Certificate, "Do not Use" is stored.

Certificate No.: IEEE 802.1X (WPA/WPA2)

Certificate number used with the application

When you do not use Certificate, "Do not Use" is stored.

Certificate No.: IPsec

Certificate number used with the application

When you do not use Certificate, "Do not Use" is stored.

Certificate No.: S/MIME

Certificate number used with the application

When you do not use Certificate, "Do not Use" is stored.

Change Firmware Structure

Change of [Change Firmware Structure]

"Prohibit" or "Do not Prohibit" is stored.

Compulsory Security Stamp

On or Off of Compulsory Security Stamp:

Document Server (Utility): Stored File Transferring

Signature for transferring stored files by the Document Server (Utility)

Encryption Key Auto Exchange: Setting1-4, Default Setting Authentication Method Mismatch

Authentication Method of Auto Key Replacement System

Stores "PSK" or "Certificate".

Encryption Key Auto Exchange: Setting1-4, Default Setting: Security Level

Security Level

When you select "Authentication Only", "Authentication Only" is stored. When you select "Authentication and Low Level Encryption", "Authentication and Low Level Encryption" is stored. When you select "Authentication and High Level Encryption", "Authentication and High Level Encryption" is stored. When you select "User Settings", "User Settings" is stored.

Encryption Key Auto Exchange: Setting1-4: Remote Address

Remote Address

Fax: Email Sending

Signature for e-mail sending by the Fax function

Fax: Notification Email Sending

Signature for message mail sending by the Fax function

Fax: Transferring

Signature for transferring by the Fax function

Firmware Update Start

Start of firmware update

IPsec

Active or Inactive of IPsec

Lock Out User for

Time to release lockout

Lockout

Active or Inactive of lockout

Lockout Release Timer

Active or Inactive of Lockout Release Timer

Number of Attempts before Lockout

Allowable number of attempts to enter login password before lockout (time(s))

Operation Mode

Operation mode

Prohibit printing stored files from Web Image Monitor

Change of [Prohibit printing stored files from Web Image Monitor].

"Prohibit" or "Do not Prohibit" is stored.

Scanner: Email Sending

Signature for e-mail sending by the Scanner function

Update Firmware

Change of [Firmware Update]

"Prohibit" or "Do not Prohibit" is stored.

WIM Auto Logout Timer (minutes)

Auto Logout Time (minutes) of Web Image Monitor

Destination Server Name

When log type is "Enhanced Print Volume Use Limitation: Tracking Permission Result", stores the server name of the destination to which send of the tracking information is failed.

When the log type is import or export of the preference information, stores the server name of import request or export request.

HDD Format Partition

Stores the reason for reset of the hard disk.

Value

Description

HDD Exchange

Detects the HDD change.

Problem with Disk Label

Cannot read disk label.

Problem with File System

File system error

Problem with HDD Encryption Key

HDD Encryption Key error

Access Result

Stores the results of operation that generates log.

Value

Description

Completed

Operation Completed

Failed

Operation failed

Eco-friendly Logs

Titles shown below are the text displayed on the header line of the CSV file.

Start Date/Time

Stores the Start Date/Time of the event.

End Date/Time

Stores the End Date/Time of the event.

Log Type

Stores the type of the Eco-friendly log.

Value

Description

Job Related Information

Log for job related information

Main Power Off

Log when the main power is turned off.

Main Power On

Log when the main power is turned on.

Paper Usage

Log for paper usage

Power Consumption

Log for power consumption

Power Status Transition Result

Log for power status transition result

Log Result

Indicates whether the even ends.

Value

Description

Completed

Operation Completed

Failed

Operation failed

Result

Stores the results of events.

Value

Description

Failed

Event failed

Succeeded

Event succeeded

Log ID

Stores an ID specified the log. ID is a hexadecimal number.

Power Mode

Stores the power status of the machine (after transition) as a log.

Value

Description

Controller Off

Status of the controller Off

Engine Off

Status of the engine Off

Fuser Unit Off

Status of fuser unit Off

HDD On

Status of the hard disk startup

Low Power

Lower poser status

Low Power Print

Lower power print status

Silent

Silent mode

Silent Print

Silent print status

Standby

Standby status

STR

Status of STR (Suspend To RAM)

Log Type

Stores the type of the job log.

Job Interval (seconds)

Stores the elapsed time from the start of the previous job to that of the current job.

Job Duration (seconds)

Stores the elapsed time from the start of the previous job to that of the current job.

Paper Usage (Large Size)

Stores the usage of 1-sided large size paper per hour.

Large size paper means A3 or 11 × 17 inches or larger.

Paper Usage (Small Size)

Stores the usage of 1-sided small size paper per hour.

Small size paper means smaller than A3 or 11 × 17 inches.

Paper Usage (2 Sided: Large Size)

Stores the usage of 2-sided large size paper per hour

Large size paper means A3 or 11 × 17 inches or larger.

Paper Usage (2 Sided: Small Size)

Stores the usage of 2-sided small size paper per hour.

Small size paper means smaller than A3 or 11 × 17 inches.

Detected Power

Stores the power status of the machine, whose power consumption is measured, as log.

Value

Description

Controller Standby

Controller standby status

Engine Low

Engine low power status

Engine Night

Engine silent mode

Engine Standby

Engine standby status

Engine Total

Overall status of the machine

Fuser Unit Off

Fuser Unit standby status

Main Power Off

The main power is turned Off.

Printing

Printer is processing.

Scanning

Scanner is processing.

Scanning/Printing

Printer and Scanner are processing.

STR

Status of STR (Suspend To RAM)

Power Consumption(Wh)

Stores the power consumption for each power status.