When an Error Is Reported in a Report
The machine notifies the user when a malfunction or error occurs via a report as described below.
Type | Cause |
|---|---|
Error report | Communication could not be established normally because of noise on the telephone line or a malfunction occurring on the machine or the fax device at the destination. |
Power off report | Documents stored in the memory were deleted because the power distribution to the machine was interrupted for more than one hour as a result of a power outage or a bad electrical contact in the power plug. |
Error Report
"User Name" shows the sender name.
Check "Destination" and send the fax again.
"Mode" shows "Receive" if an error occurred during reception. Request the sender to send the document again.
Power Off Report
"Time" shows the time when the document was stored in the memory.
If "Transmission Condition" shows Memory Transmission and "Result" shows an error or stand-by, check the description in "Destination" and send the document again.
If "Transmission condition" shows Memory Reception or Substitute Reception, and "Result" shows an error, ask the sender to send the document again.
The report may not show the line type of the destination and the expanded destination data (SEC code/sub address/UUI) depending on various conditions, such as the duration of the power outage.
If another power outage occurs within 24 hours after the first power outage occurred, documents in the memory may be deleted and the Power Off Report is generated even if the duration of the second power outage is less than one hour.