When a Scanned Document Is Not Sent as Expected
When confirming or changing the settings in [Settings], press [Home] (
) after closing [Settings].
When a Document Cannot Be Sent Properly by Send to Folder
Condition | Cause | Solution and reference |
|---|---|---|
The data scanned using Scan to Folder can temporarily not be sent. | Network adapter is turned off when the computer goes to sleep. | Configure the network adapter not to turn off. |
There is a problem with the network cable connected to the computer or the machine. | Try another network cable. | |
The IP address specified for the computer is also specified for another computer. | Consult the network administrator. | |
“Scanner records are full. Cannot send the scanned data.” is displayed and the scanner function cannot be used. | [Do not Print: Disable Send] is specified in [Print & Delete Scanner Records]. | Specify [Do not Print: Delete Oldest] in [Settings] |
You cannot search network when specifying the destination folder. | IP Address and "Subnet Mask" of the machine are not configured correctly. | Check the IP address and subnet mask in [Settings] |
The setting in [SMB Work Group] is not specified correctly on the machine. | Check that the work group name or domain name specified on the destination computer match the setting in [SMB Work Group] on [Settings] | |
[Enter Using Keyboard] or [Program New Destination] is not displayed. | You are not allowed to use those items by the settings in [Extended Security Settings]. | Consult the user administrator. The user administrator can change the settings in [Extended Security Settings]. Preventing Information Leaks by Sending Data to a Wrong Destination |
Data is not sent to the destination folder. | You do not have permission to access the shared folder specified as the destination. | Check the access permission settings of the shared folder on the destination computer. |
When a Document Cannot Be Sent Properly by Send Email
Condition | Cause | Solution and reference |
|---|---|---|
[Enter with Number Keys] or [Program New Destination] is not displayed on [Keyboard]. | You are not allowed to use those items by the settings in [Extended Security Settings]. | Consult the user administrator. The user administrator can change the settings in [Extended Security Settings]. Preventing Information Leaks by Sending Data to a Wrong Destination |
A broadcast transmission is sent in two separate transmissions when more than one destination is specified. | The specified destinations include destinations specified with or without S/MIME authentication. | The machine sends an encrypted e-mail and normal e-mail separately. |
When you append a signature to an e-mail using S/MIME, the e-mail address specified as [Sender] is not specified in the "From" field. | This behavior is specified in the specifications of the machine when S/MIME is enabled. | When S/MIME is enabled, [Sender] is specified as "Reply-to" and the machine administrator is specified in "From". |
Restoration of the divided e-mails is not supported at the destination, and the recipient cannot restore the original file. | The cause varies depending on the computer environment. |
|
The Web browser does not start when the recipient clicks the URL in the sent e-mail, and the document cannot be displayed. | The cause varies depending on the computer environment. | Perform the operation again. If the document still cannot be displayed, copy the URL and paste it in the address bar of the Web browser. |